Customer Service Slot Attendant

MM

MICHAEL MARSDEN

*******@***.*** 425-***-**** Ocean Springs, MS 39564

Versatile Slot Attendant with demonstrated abilities in maintaining machines, managing money and updating accounts. Well-organized and forward-thinking with a positive and upbeat approach to serving guests. Prepared to offer [Number]+ years of related experience and take on a dynamic new role with room for advancement. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Performing Diagnostics

Recordkeeping Skills

Maintaining Machines

Serving Customer Needs

Tulalip Resort Casino Tulalip, WA

Slot Attendant

09/2006 - 07/2019

Dispensed funds for machine jackpots and change for player needs. Enhanced customer loyalty by learning names and preferences. Promoted loyalty club membership, set up accounts and entered customer information.

Completed speedy and accurate repairs to maintain machines. Exchanged money, credit, tickets or casino chips for patrons. Adhered to security protocols and cash-handling best practices to maintain correct totals.

Maintained accountability of money banks and released to assigned personnel.

Reconciled cash and casino currency by auditing cash drawers and transaction receipts.

Handled slot machine payouts and guest prize redemption to meet diverse guest needs.

Checked identifications to verify patrons' ages.

Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.

Cleared coin jams and performed minor slot machine repairs. Responded promptly to jackpot alarm bells.

Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.

University of Oregon Eugene, OR

Some College (No Degree) in Business Administration and Management Summary

Skills

Experience

Education and Training

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