Resume

Medical Assistant Customer Service

Location:

Frisco, TX

Posted:

October 21, 2023

Contact this candidate

Resume:

Sakenya L. Aaron

769-***-****

ad0jd2@r.postjobfree.com

Skills

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation. Manages time and prioritizes duties in fast-paced, multi-task environments. Follows policies, guidelines and procedures to assure consistent quality.

Experience

12/2022-07/07/2023

Lehigh Valley Physician Group, Whitehall PA/Quality Clinicians -Contractor National Certified Medical Assistant, Internal Medicine

● Roomed and triaged patients.

Obtained vital signs.

Utilized EPIC EHR system.

Contacted patients with test results and relay information necessary per Doctor's request. Collected specimens and sent to HNL.

Sent in electronic referrals, medication refill protocols and controlled substance requests. Relayed patient Education.

Performed EKGs .

Performed blood draws, Foot Exams, Ear Lavages, hearing and eye exams. Utilized Glucometer and A1C devices.

Administered Immunizations, B12, Contraceptive & Allergy shots.

● Schedules appointments.

06/2022-11/2022

Associated Family Physicians of Boca Rotan, P.L- National Certified Medical Assistant, Internal Medicine

Roomed and triaged patients.

Obtained vital signs.

Used Greenway Integrated EHR system.

Contacted patients with test results and relay information necessary per Doctor's request. Utilized Quest Diagnostic system to add, update test and diagnoses. Sent electronic referrals.

Sent messages to the provider.

Performed EKGs .

Perform blood draws.

Perform rapid testing.

08/2021- 05/2022

Village Health Partners, Frisco Tx -National certified Medical Assistant, Pediatrics

● Answered phones and triaged sick patients.

● Used eClinicalWorks EMR system to update patient information, send rx refills and schedule appointments.

● Performed POC testing for common illnesses.

● Performed Blood draws.

● Practiced proper hand hygiene and PPE protection according to company’s and CDC guidelines.

● Administered Immunizations and therapeutic injections. 08/ 2020 - 08/2021

University Of Mississippi Medical Center, Level 1 Trauma Center, Jackson, Ms

- National Certified Medical Assistant/Speciality Ambulatory Pediatrics Clinics

● Greeted parents and patients.

● Provided assistance in various Specialty Clinics- Neurology, Dermatology, Rheumatology, GI, NICU, General Surgery and Nephrology.

● Performed skills necessary to retrieve adequate Vital signs.

● Utilized Epic medical system to record & update patient’s health status.

● Prepared and placed patients in proper rooms to follow up with nurse & appointed physician.

● Performed blood draws.

● Gathered Silver Nitrate for GTube patients.

● Administered injections (non-narcotic) and immunizations.

● Worked closely with different speciality providers to give proper patient care.

● Transported specimens to Lab.

● Floated to the Adult floor and performed temporary bedside nursing.

● Performed fecal occult in GI clinic.

● Performed Covid swabs.

● Chaperoned with physicians.

11/2019 - 08/2020

Trinity Pediatrics Clinic LLC, Jackson Ms - National Certified Medical Assistant

● Performed skills necessary to retrieve adequate vital signs.

● Utilized Amazing Charts medical system to record & update patient’s health status.

● Prepared and placed patients in the proper room to follow up with the nurse & appointed physician.

● Scheduled and sent referrals.

● Sent messages to providers for medication refill requests.

•Administered immunizations to infants, toddlers, adolescent & Teens throughout entirety of shift.

08/2019-10/2019

Jackson PulmonaryAssociates, Flowood Ms- Certified Medical Assistant(Externship)

● Worked with Geriatrics who suffered from respiratory diseases and complications.

● Pulled and scanned in patient charts.

● Scheduled appointments.

● Maintained a neat and prompt appearance along with providing genuine care to patients. 07/2017-04/2018

Conduent Business Services/ACS Jackson, Ms- Customer Service Representative specializing in alternative medications

● Provided customer account assistance, resolved problems, answered inquiries and recommended products.

● Navigated through multiple computer applications with speed and accuracy.

● Maintained a high level of customer service and professionalism to a wide range of customers in order to achieve individual and team performance goals.

● Documented customer interactions and abided by confidentiality guidelines. 04/2015-06/2017

Nissan North America, Canton Ms- Online Technician

● Ascertained customer needs and assessed what specific work needed to be completed.

● Effectively communicated all information with the customer.

● Followed a blueprint of codes to deliver a product to customer’s satisfaction. 05/2012-04/2015

Calsonic Kansei North America, Inc Canton Ms- Team Leader

● Supervised agents encouraged and developed teamwork to improve business outcomes.

● Identified customer needs and provided resolutions to problems and inquiries.

● Communicated effectively to ensure high quality and timely delivery of customer requests.

Education

08/2006 - 03/ 2009

Provine High School, Jackson Ms - GED /Equivalent Diploma 10/2015-10/2016