LeeAnn Fortson

Phlebotomist also along with being a Sales Mger, Sales Representative, Customer Service,

Private sitter, Home Health Care Aide,

Jonesboro, AR

I have plenty of experience in sales in all departments there is to know of as a great salesman along

with management and training behind me as well with well over almost 18,years experience . I am

a very hard working and loyal person .I love people and love a fast and social environment. I am

happiest and making other people happy n I am very much proud of how great of a sales person I

am as well . Sales is in my nature n part of me as a person due to the type of personality I have . I

will make any company money m put in 110% when it comes to this kind of work that's how much

I enjoy it n great I am in it . I have experience in the nursing field as well in the lab department as a

phlebotomist and I love it as much as the customer service due to me being around people as well and

helping them

Willing to relocate to: Jonesboro, AR - Kennett, MO - Walnut Ridge, AR

Authorized to work in the US for any employer

Work Experience

Full Time Student

College - Houston, TX

May 2019 to Present

I am attending college now to get my associates degree in Business Administration Graduate

November 2020

Home Health Care Aide

Private Homehealth - Jonesboro, AR

April 2017 to Present

This is one of my favorite jobs as I am able to sit with someone who is needing help or just someone to

look over them to be sure they are okay . This makes me happy and I basically just tend to whatever the

family asks of me rather it be just company to the patient or actually helping them with their everyday

living routine.

co own

L&L Detailing - Jonesboro, AR

May 2013 to February 2015

Responsibilities

Answer phone, Customer Service, Quote on price, took care of bills n as well as shopped for equipment

needed, bank drops, All paperwork due, call backs if needed.

Accomplishments

Responsibility, Time spent so that every customer who service was used was to their satisfaction. Meeting

people.

Skills Used

Paperwork, sales, customer service and customer satisfaction, Customer service support, return phone

calls, booked all clients .etc

Co-Owner

S&L Drywall - Jonesboro, AR

March 2001 to October 2011

Payroll,Sales,Customer Service,Hiring,and Etc..

Telemarketing / Sales Representative

Lam Containers - Paragould, AR

June 1995 to March 2002

CSR, Wholesale Sales, Retail Sales,Customer Service,Phone Sales, Co-Calling, Pre Booking, Training New

Reps Credit Card Checks as well as Hot Check Accts, Accounts Receivable, Placing New Orders, Taking

New Orders, Handling Upset Customers, Etc..

Education

Phlebotomy in Lab

ASU Tech - Jonesboro, AR

2006 to 2007

Skills

• Inventory, Management, Hiring and Firing,Excel, Word perfect, windows all of them,Microsoft word,

registers, Taking Orders,Pre Book Orders, Credit Card Declines and etc.. (10+ years)

• Private client sitting or home health care (10+ years)

• Teaching (10+ years)

• Childcare (10+ years)

• Preschool Experience (10+ years)

• Phlebotomy (10+ years)

• Door-to-Door Experience

• Telemarketing (10+ years)

• Laboratory Experience (10+ years)

• Medical Records (10+ years)

• Experience with Children (10+ years)

• Meal Preparation (8 years)

• Medical Office Experience (10+ years)

• Medical Receptionist (10+ years)

• Patient Care (10+ years)

• Venipuncture (10+ years)

• Sales (10+ years)

• Customer service (10+ years)

• Nursing (10+ years)

• Insurance Verification (8 years)

• Experience Administering Injections (8 years)

• Epic

• EMR Systems

• Inside Sales (10+ years)

• Vital Signs (10+ years)

• Office Management (10+ years)

• Typing

• Medical Terminology

• Phone Etiquette

• English

• Medical Billing

• Anatomy Knowledge

• Caregiving

• QuickBooks

• Medical Coding

• Sales support

• Time management

• Microsoft Excel

• CRM software

• Microsoft Word

Awards

Top sales representative

September 2009

Was the top sales rep in our office out of 15 people or more

Most Sales for the week

Certifications and Licenses

Phlebotomy Certification

February 2009 to Present

CPR Certification, AED, First Aid, Lap technician, etc

Certified Nursing Assistant (CNA)

Drivers License

Home Health Aide

A valid HHA or CNA certification.

Assessments

Work Style: Reliability — Expert

March 2020

Tendency to be dependable and come to work

Full results: Expert

Medical Receptionist Skills — Familiar

June 2020

Managing physician schedules and maintaining accurate patient records

Full results: Familiar

Sales: Influence & Negotiation — Highly Proficient

June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with

customers to meet sales goals.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity

Full results: Highly Proficient

Inside Sales — Proficient

June 2020

Actively listening and responding appropriately; performing common sales calculations.

Full results: Proficient

Customer Service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

I am a very out going person that loves being in sales ! I have tried them all from door to door to just

every day behind a desk selling the customers what they needed to keep their doors to the business

they own going as well as where I worked so I totally made sure to make it known to whom ever I

spoke with that in known where they are coming from .But to make a long story short its always been

a passion of mine and I am very good at doing what I need to be to get the / my job done an done right

with making my customers very happy as well. I will never take no for an answer most timebecause

in my heart n mind I do know that I was meant to always do retail/or wholesale telemarketing or

customer service amd I always remember amd use rebuttals it is a research fact that you should at

get 4-5 sales for every 10 calls you make and I make sure to do that and it has got my far an in love

being in a environment where I am happy and my customer will be as well so that I have their business

forever and it I know I have done my job right along with making more than one person happy . cause

I known I have been after every sale and still am to this day! I hope I didn't sound to much but this is

my kind or work and I am great at it and will make which ever company or companies I get hired for a

very outgpin,energetic,southern girl with great skills an a lot of confidence in my self that I will help

make our company just mor money. So on that being said feel free to ask me anything no mater the

question In my past up till year or more I was still going strong and doing great starting out at age of

16 and now 38 i have just got stronger,smarter, asked alot of things to help better my self along with

my work and for my family to .I made very good money and I am now really excited and fired up to

make it like that again an show what I am so capable of . Thank you so much

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