Algorithm Developer Project Manager
Resume:
Jenifer Burgess-Neme
Professional Summary
Rational, critical-thinking with 15+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Work History
American Airlines- Customer Relations Representative
Tempe, AZ- 02/28/2022-Current
Lyft Brands Group - Lyft Independent Transportation/Logistics/Algorithm Developer
Remote San Francisco, CA
07/2018 - Current
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Evaluated and adopted new technologies to address changing industry needs.
Reviewed performance benchmarks and established metrics for future tracking.
Boosted information sharing by enhancing interfaces between computer systems.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Modeled predictions with feature selection algorithms
Applied loss functions and variance explanation techniques to compare performance metrics
Leveraged mathematical techniques to develop engineering and scientific solutions
Used coordination and planning skills to achieve results according to schedule
Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
The Marlene Agency - Office Manager/Project Manager
Los Angeles, CA
01/2015 - Current
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Utilized client and staff feedback to maintain customer partnerships and increase revenue
Sourced vendors for special project needs and negotiated contracts
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Evaluated employee records and productivity to complete employee evaluations
Walmart - Lead Customer Service Manager
Laguna Niguel, CA
01/2013 - 02/2015
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Created customer support strategy for teams of 60 associates to increase customer retention by 90%.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
Researched and corrected regular, advanced, and long-standing customer concerns to promote company loyalty.
Navajo County Sheriff Department - Unit Control Officer/Detention Officer
Holbrook, AZ
03/2007 - 12/2009
Collected, arranged and input information into database system.
Supervised and controlled behavior of 300+ inmates
Took custody of prisoners from arresting officers to begin processing into detention facility
Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety
Facilitated video arraignment processes as part of judicial process
Processed visitors and attorneys arriving to see prisoners
ad0jcl@r.postjobfree.com
Long Beach, CA 90808
Long Beach, CA 90808
Skills
Technical Writing
Search Engine Optimization
Product development
Technical Analysis
Conflict resolution
Leadership
Project Management
Customer Service
Multitasking abilities
Software proficiency
Microsoft Office
Critical thinking
Analytical skills
Supervision
Training & Development
Data management
Written Communication
Personnel recruitment
Benefits administration
Company organization
Payroll coordination
Labor negotiations
UltiPro Recruiting expertise
Recruitment
Benefits and compensation management
Compensation structuring
Equal opportunities facilitation
Organizational Development
Applicant Tracking Systems
Recruiting Processes
Data-Driven
Public Speaking
Written And Verbal Communication
Follow Through
Interpersonal Skills
Ability To Prioritize
Education
06/2020
Cypress College
Cypress, CA
Associate of Science: Avaition
06/2008
Northland Pioneer College
Holbrook, AZ
Associate of Arts: General Studies
06/1990
Valley High School
Las Vegas, NV
High School Diploma
06/1990
Shadow Mountain High School
Phoenix, AZ
High School Diploma
.
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