Administrative Assistant

Sheila Yvonne Fizer

*******@*****.*** • Nashville, TN 37209 • 615-***-**** • 615-***-****

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PROFESSIONAL EMPLOYMENT EXPERIENCE

Highly organized and meticulous Administrative Assistant with experience in corporate settings. Adept at preparing and maintaining files, greeting and assisting clients and restocking supplies. Good communicator and planner with strong judgment and critical thinking abilities.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Office and Clerical Administration. Motivated to learn, grow and excel as an Administrative Assistant. Excellent reputation for resolving problems and improving customer satisfaction.

Areas of expertise include:

Market research

Mail - FedEx, UPS, USPS

Packaging - FedEx, UPS, USPS

Occupational Safety and Health Compliance Monitoring

Training programs development and implementation

Strategic Planning

Budgeting and Allocation

Independent and collaborate work

Corporate Communications

Staff Management

PeopleSoft

Client communication

MS Office proficiency

Problem resolution

Project organization

Hospitality management

Retail management

Strong interpersonal relationship skills

Multiple tasks management

Career Highlights

Master of Science Degree including General Office Administration - MIDDLE TENNESSEE STATE UNIVERSITY, MUFREESBORO, TN

Loss Prevention Manager - Metropolitan Government of Nashville, Safety Division, Nashville, TN

Awarded Audit Ace - Team Leader FedEx Express Corporation, Birmingham, AL

Promoted to Department Manager – Hills Department Store, Nashville, TN

Career Experience

Tennessee Safety Council, Inc.- Nashville, TN

Safety Consultant 1/2017 to Present

Serve as a Subject Matter Expert (SME) in safety focused on the reduction of hazards through the development of enhanced gear and procedures and promoting best practices. Investigate incidents to identify root cause and define prevention strategies. Conduct market research to monitor safety and workers compensation trends.

1.Spearheaded the development of safety training programs.

Kelly Services -Nissan North America – Smyrna, TN

Quality Inspector/Test Driver 5/2012 to Present

Inspect and test drive Nissan prototype vehicles for quality. Draft Vehicle Field Quality Inspection Reports.

2.Effectively identified 80% of vehicle damages prior to shipment.

Homewood Suites by Hilton - Nashville, TN

Reservation Sales Agent 9/2015 to 6/2016

Greeted guests to sell and coordinate the rental of rooms in a hotel with 192 suites. Administered and prepared reservation contracts and room accommodation requests. Oversaw guest arrival, departure, and no-show processes. Generated prepaid/deposit computer reports. Provided concierge and front desk support.

3.Generated an average daily suite rental revenue of $500K.

4.Completed an average of 125 calls per day.

Downtown Nashville Motors - Nashville, TN

Shuttle Driver/Clerical Assistant 1/2015 to 1/2016

Performed various administrative tasks while delivering positive customer experiences supporting operational objectives. Executed bank deposits and auto parts delivery services. Provide shuttle services to customers.

5.Recipient of the Employee of the Month for three consecutive months.

Express Employment Professionals - General Motors Plant – Springhill, TN

Quality Inspector 3/2014 to 9/2014

Analyzed engine parts to identify damages or discrepancies. Oversaw packaging of damaged/undamaged engine parts for shipment to repair companies. Held accountable for the generation of quality inspection reports. Leverage scanners and physical logs to track part inventory.

6.Identified 80% of all damages prior to shipment.

U. S. Postal Service General Mail Facility - Nashville, TN

Casual Mail Clerk 8/2010 to 5/2014

Provided support to mail operations through the utilization of sorting and scanning machines. Oversaw scanning and sorting of parcels.

7.Successfully processes an averaged of 10K pieces of mail per day.

FedEx Home Delivery – Nashville, TN

Quality Assurance Clerk / Courier / Package Handler 8/2006 to 3/2010

8. Provided internal and external customer service. Determined solutions daily for delivery and

pickup problems.

9. Communicated with Sales, customers (Business and Residential), Couriers and station managers concerning delivery and pickup service activity

10.Created and serviced delivery and pickup files.

11.Responded via telephone and computer correspondence to daily inquiries and requests for modifications in delivery and pickup schedules to ensure positive business experiences.

12.Monitored service requests related to delivery and pickup activity and coordinated communication between the Dispatcher and the Courier.

13.Investigated delivery and pickup service problems. Communicated with customers and Couriers concerning delivery and pickup service problems (missed pickups, address errors, delivery and pickup transition problems, damages).

14.Provided immediate follow-up with customers and Couriers upon providing solutions to service problems. Documented results of follow-up with customers and Couriers.

Additional Experience

Breakfast Manager - Residence Inn Hotel/Hampton Inn Hotel • Enumerator - U. S. Census Bureau • Quality Assurance Clerk/ Freight Handler/Courier - FedEx Home Delivery • Wholesale Distribution

Manager - USA Today News • New Vehicle Quality Inspector - APLS Vehicle Processing -Honda Manufacturing of Alabama • Field Quality Coordinator - Shop-N-Check, Inc. • Restaurant Supervisor - Holiday Inn Select Hotel • Driving Instructor - Coleman Driver Training School • Loss Prevention Specialist - Metropolitan Government of Nashville, Safety Division/Safeco Insurance Compan• Safety

Specialist - Tennessee Valley Authority • Reservation Specialist - Embassy Suites Hotel/ Holiday Inn

Select Hotel and Holiday Inn Select Hotel

Education

Master of Science in Occupational Safety and Health Administration

Middle Tennessee State University - Murfreesboro, TN

Bachelor of Science in Health and Physical Education

Tennessee State University - Nashville, TN

Professional Development

Loss Prevention Internship - Hills Department Store

Certifications

National Safety Council Certified Safety and Defensive Driving Instructor • CPR, First Aid Certified Trainer

On Q, Excalibar, and Fosse Reservation System Proficiency

Affiliations

Member of American Society of Safety Professionals

Member of National Safety Council

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