Profile Summary Strong sales knowledge and service background with over 24 years in both Retail and Banking industries.

Client Associate – provided support to both Financial Advisors (“FA’s”) and clients with account information and quotes; established new accounts, entered security order tickets after being approved by FA’s and processed deliveries and/or payments. Performed various administrative functions for FA’s and Branch Management including typing letters, forms and reports, correspondence and preparation of FA’s directed marketing campaigns. Handled telephone calls and responded to inquiries and requests for research reports as well as researched account inquiries and/or problems. Established & maintained files to meet regulatory requirements created and produced reports, databases and performed filing and recordkeeping necessary to support sales efforts.

Administrative Assistant – performed complex administrative tasks for managers, business units and FA’s. Duties included compiling information and preparing complex reports using software; balancing routine general ledger lines and expense accounts.

Receptionist – primary functions included answering phones and greeting/directing visitors. Also performed routine clerical tasks; routine data entry/word processing assignments; distributed incoming mail; operated basic office equipment.

Successfully held management positions in both Sales and Operational areas with outstanding results. Experienced professional with a successful career in banking, business development and administration.

BSA Analyst

Proactive approach has resulted in capturing numerous accounts & expanding client base.

Possess excellent interpersonal, analytical and organizational skills.

Excel within highly competitive environments where leadership skills are keys to success.

An effective manager with the skills necessary to direct, train and motivate staff to attain its full potential.

Professional Employment

02/21- Current Apple One Contractors

. SDG&E Program Assistant

-Provide various levels of assistance to Program advisors in Processing for CARE /Medical Baseline Programs.

-Processing requests from customers; working with outside vendors tracking program activities; assisting with development of program procedures.

-Data entry and other computer functions.

-Maintaining filing system.

-Communicating information regarding the programs both in verbal and written form to others in the company as well as to vendors and customers.

-Assisted with overall department Responsibilities.

08/18 - 01/20 Neighborhood National Bank

● BSA Analyst

-Completes reviews of various analytical reports, applications and platforms utilized by the BSA Analyst Department.

-Performs CTR review of customer information and related transactions to determine CTR needing filing.

-Ensure accuracy of relevant Policy and Procedures and Process Workflows.

10/14 – 08/18 Pacific Commerce Bank

● BSA Analyst

-Assist BSA Officer with ensuring Compliance with Bank Secrecy Act, OFAC, including monitoring of high and moderate risk accounts and investigation into suspicious activity utilizing Bank reports and Bankers Toolbox Software (BAM) tools to detect unusual activity.

-Review daily wire activity/update BAM software; review pertinent BSA monitoring reports; assist with required monitoring of accounts based on analyst BSA risk rating; research all suspicious activity & review findings with BSA Officer; attend an external BSA/AML training per year; work alerts.

11/13 – 03/14 Vibra Bank

● Personal Banker

-Directed daily operations for Retail and International Bank, including branch sales and growth business development and Customer Service.

-Assisted customers internationally from both sides of the border and kept open communication and formed strong business relationships.

10/10 – 09/13 Banmex USA (Citigroup)

● Personal and Business Banker Representative

-Built and strengthened customer relationships by providing a superior customer experience. Anticipated financial needs and offered solutions through a wide range of products, services and tools. Increased deposits at the branch level by over $9 million.

-Recognized/understood numerous clients’ banking, credit and investment needs and goals and provided financial solutions. Provided support in the preparation of Credit Applications (New, Annual Reviews and Specific) for operations in the Northwest Division and those that involved directly branches in Calexico, San Diego and Otay Mesa. With new operations of credit, the branches presented an increase in deposits of $5 million.

-Assisted customers from both sides of the border (Banamex and Non-Banamex) always maintaining open communication and strong business relationships with all Banamex business units including: Corporate Banking, Private Banking and Bank Branches from all Banamex regions.

03/05 – 08/09 Bank of America

● Personal and Business Banker Representative (San Diego Main)

-Met and exceeded aggressive sales targets in DDA, TDS Credit Cards, Loans and Lines Consumer Real Estate Mortgages.

-Uncovered needs to strengthen existing relationships and acquired new relationships in person and participated in outbound events.

-Consistently ranked as an “Exceed Performer’ on scorecard by working efficiently in each interaction.

-Consistently exceeded service and sales goals by going the extra mile.

-Devised and implemented innovative marketing principles and promotional sales events for commercial projects to further support financial growth.

01/01 - 02/05 Union Bank of California

● Sales & Service Supervisor

-Cross-sold banking services and products to clientele.

-Participated in community events for the bank as a leader.

-Managed a staff of 10 customer service representatives/tellers.

-Analyzed financial statements and pertinent information to determine credit worthiness of prospective customers.

-Directed daily operations for retail bank including branch sales, business development and customer service.

07/98 - 12/00 Izod (Van Heusen Corp.)

● Store Manager

-Held high-profile management position accountable and developed strategic alliances with customers.

-Performed cash handling and deposit duties.

Education

Southwestern College (1997-2000)

● General Studies & Child Development

San Ysidro Adult School (1997)

● Computer & Data Skills

Montgomery High School (1997)

● High School Diploma

Qualifications & Training

Excellent Customer Service skills.

Bilingual (Fluent in both English and Spanish).

Answering multiple phone lines.

Risk Analytics. Detailed explanation of the accounting tools that will assist on analyzing financial information.

Risk Management. Following on the knowledge learned in Risk Analytics, this course applies all techniques learned to real estate cases, requiring in depth analysis.

References

Furnished Upon Request.

Contact this candidate