SANTOS, RHODORA R.

Position Applied For:

#* ******* **. ****** ******* Brgy. Pasong Tamo

Quezon City, Philippines 1106

Mobile Number: +63-965-***-****

Email Address: ad0j9p@r.postjobfree.com

WORK EXPERIENCE

7

WORK EXPERIENCE 6

WORK EXPERIENCE 5

WORK EXPERIENCE 4

WORK EXPERIENCE 3

WORK EXPERIENCE 2

WORK EXPERIENCE 1

Customer Service Representative

Optum for United Health Care

Oct 8, 2020 – June 29, 2023

Responding to customer queries in a timely and accurate way, via phone, email or chat (i.e., physician offices, clinics) and identify the type of assistance the provider needs (eg. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

Answering incoming calls regarding website navigation issues, service questions, and more.

Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Continuously training in new products to ensure the highest level of support

Online English Teacher

Acadsoc China

Sept 2019-Aug 2021

Preparing for 1-to-1 online classes

Teaching online with textbooks

Doing corrections and conducting effective instruction during the classes

Doing assessments and tests for the students

Abiding by school regulations and management, achieving the teaching goal as scheduled with high quality

Online English Teacher

Topica Native Vietnam

July 2016- Dec 2020

Teach conversational English skills to adults following provided lesson plans and correct grammar and pronunciation mistakes for students

Call center agent

Concentrix Convergys

July 2019- Oct 2020

Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans.

Business Process Associate

Manulife Business Processing Services

March 2010- July 2019

Responsible for data entry of transactions with utmost attention to quality and quantity

Process and capture information to system according to established methods and procedures

Handle highly sensitive and heavily regulated funds

Consistently attain the service level set by the Company

Practice good judgment in processing cases

Perform thorough checking for every case and eliminate financial errors

Render overtime work on a daily basis during high volume week

Assist colleagues and other teams in their production work upon request

Manage leaves/day-offs especially during peak season

Constantly increase the number of knowledgeable functions handled by the team

Suggest ways on how to improve the current process and team metrics

Perform other duties and functions as assigned by Operation Management

Outbound Technical Sales Representative

Sykes Asia

Feb 2007- Feb 2010

We contact prospects and customers to sell products and services. Make cold calls to leads and generating sales and revenue for organizations across all industries.

Laboratory Technologist

St Luke’s Medical Center

May 1993 - November 2006

Performs laboratory procedures needed for research work & services

Keep daily logbook to record results for procedures performed for the day

Analyzes results of procedures or test performed in consultation w Scientist or Project Leaders

Collect samples (phlebotomy) for research projects

Keeps track of samples & stores them properly

Helps prepare reports, papers, presentations on the research projects

Helps in the upkeep & maintenance of laboratory

Monitors condition on specific laboratory equipment

Performs dry runs of new protocols

Performs literature search for various research topics & service procedure

Instruct research aides & monitors their performance

RELEVANT SKILLS

Technical Skills

●Skilled in using MS Word, MS PowerPoint and MS Excel

●Encoding and organizing data

SPECIALIZED TRAINING and SEMINAR

Accent Training

Acadsoc LTD, Quezon City (Aug 21, 2019)

English for Kids Training

Acadsoc LTD, Quezon City (Aug 27, 2019)

EDUCATION

BACHELOR OF SCIENCE IN MEDICAL TECHNOLOGY

Centro Escolar University, Mendiola Manila

date of graduation: May 1992

Contact this candidate