Education

BBA in Hospitality Management

Sudarshan College of HMCT (2010) Panjab Technical University, India Advanced Diploma in Hotel Management & Catering Technology (2007) NIBR College of HMCT (2006) Maharashtra State Board of Technical Education, Pune, India

HSC

Ramniranjan Jhunjhunwala College of Arts, Science & Commerce (2004) Mumbai, India

Profile

Experienced hospitality leader with 16 years of expertise in Hotel and Restaurant Operations Management. Currently Restaurant Manager - Operations at Jaashan 999 LLC, New York, overseeing upscale restaurants.

Recognized for 30% business growth, enhancing customer satisfaction, and pioneering PR building, service excellence, and inventory management. Adept in ordering supplies, vendor management, and facility oversight. Actively seeking hotel or restaurant operations management roles.

Employment

Responsibilities:

- Oversaw operations of multiple restaurants. (Chote Nawab & Wok In the Cloud), ensuring seamless coordination and efficiency.

- Achieved 30% business growth through strategic initiatives.

- Exceeded challenging quarterly sales targets with exceptional proficiency.

- Translated enthusiastic customer feedback into positive Google reviews and enhanced satisfaction.

- Pioneered impactful PR initiatives, building brand reputation, and fostering loyalty.

- Ensured a clean and secure environment through proactive hygiene maintenance.

- Skillfully managed vendor relationships for timely and quality deliveries.

- Garnered customer feedback leading to positive Google reviews and enhanced satisfaction.

- Set new quality benchmarks, enhancing service excellence and guest experiences.

- Elevated staff skills and service with comprehensive training.

- Ensured a clean and secure environment through proactive hygiene maintenance.

- Expertly managed inventory, optimizing stock levels and reducing wastage.

- Spearheaded kitchen supplies ordering for seamless operations.

- Oversaw facility management, ensuring smooth functioning. Restaurant Manager- Operations Jan 2023 – Present

Jaashan 999 LLC (New York, NY, United States)

Hospitality Management Restaurant & Hotel

Management Guest Experience Enhancement

Sachin Gorde

Assistant General Manager:

Operations - Hotel & Restaurant

DOB: September 15th, 1984

T: +1-475-***-****

+1-347-***-****

Email: ad0j9j@r.postjobfree.com

Place: Connecticut

LinkedIn:

https://www.linkedin.com/in/sa

chin- gorde-a613bb175

SKILLS

o Team Coordination

o Service Quality

o Revenue & Profit Growth

o Performance Analysis

o Inventory Management

o Budget Monitoring

o Operations Administration

o Territory Account

Management

o Data Analysis

o Team Management

Responsibilities:

- Oversaw operations of multiple restaurants. (Pop Tate’s & Urban Tadka), ensuring seamless coordination and efficiency.

- Managed diverse teams across different restaurant locations, providing leadership and guidance.

- Set and maintained high service and quality standards across all restaurants.

- Developed and implemented operational strategies to drive revenue growth and customer satisfaction.

- Monitored performance metrics, analyzing data to identify areas for improvement.

- Conducted regular visits to each restaurant, ensuring consistent adherence to standards.

- Facilitated training and development programs to enhance staff skills and service quality.

- Collaborated with restaurant managers to address challenges and ensure smooth operations.

- Fostered a positive team culture and motivated staff across all restaurant locations.

- Implemented marketing and promotional initiatives to boost customer engagement and sales.

- Handled customer feedback and complaints, taking necessary actions for resolution.

- Managed inventory and supplies for all restaurants, optimizing stock levels and cost efficiency.

- Ensured compliance with health and safety regulations in each restaurant.

- Built strong relationships with vendors and suppliers to ensure timely deliveries.

- Provided support and guidance to restaurant managers in handling day-to-day issues.

- Presented reports to higher management, showcasing performance and areas of growth. Area Manager- Restaurant Operations Jun 2019 - Jan 2020 Yellow Banana Food Company Pvt Ltd (Mumbai, MH, India) Assistant Manager- Hotel Operations Feb 2020 - Dec 2022 Hotel Quality Inn Airport (Tucson, AZ, United States) Hobbies

Cooking

Reading

Travelling

LANGUAGES

o English

o Hindi

o Marathi

CERTIFICATIONS

NYC Food Protection

Issued By

New York Department of

health and mental Hygiene

Credentials 23-08341OL

TECHNICAL SKILLS

o Microsoft Office

o CRM

o Squirrel

o Menson

o POS

Responsibilities:

- Managed day-to-day hotel operations, from scheduling to team motivation.

- Led revenue and cash management for optimized financial outcomes.

- Excelled under pressure, ensuring seamless operations in challenging scenarios.

- Upheld strict standards and regulations for safety and efficiency.

- Embodied the hotel's commitment to unforgettable guest experiences.

- Oversaw guest service log, tracking requests, complaints, and incidents.

- Maximized revenue by monitoring room availability.

- Facilitated inter-departmental communication for cohesive operations.

- Skillfully handled chargebacks and credit card discrepancies.

- Regularly inspected public areas for safety and cleanliness.

- Gathered valuable guest feedback to refine services and facilities.

- Led investigation and resolution of employee and guest-related incidents.

- Maintained rigorous adherence to standard operating procedures.

- Contributed to business growth through guest engagement in reservations, check-ins, and sales.

- Monitored employee performance, offering constructive feedback.

- Nurtured a collaborative environment fostering growth and service excellence.

- Managed staff schedules for optimal operational flow.

- Anticipated guest needs for prompt satisfaction.

- Upheld high standards for staff performance and customer service CORE VALUES

o Integrity

o Reliability

o Accountability

o Adaptability

o Team Work

Responsibilities:

- Directed day-to-day restaurant operations, ensuring seamless workflow and exceptional guest experiences.

- Managed successful banquet operations and executed events, prioritizing guest satisfaction.

- Led menu development initiatives, creating innovative offerings that balanced creativity and profitability.

- Achieved consistently high levels of customer satisfaction through attentive customer service.

- Conducted comprehensive staff training programs, enhancing team performance and morale.

- Implemented effective inventory management strategies, optimizing stock levels and cost control.

Responsibilities:

- Led staff recruitment, training, and supervision, fostering a skilled and motivated team.

- Managed budgets effectively to ensure optimal resource allocation and financial control.

- Designed and curated food menus, aligning them with licensing, hygiene, and safety regulations.

- Implemented marketing strategies to promote the business and drive customer engagement.

- Maintained stock levels and streamlined supply orders to support smooth operations.

- Created staff rotas, ensuring efficient scheduling and coverage.

- Addressed customer inquiries, resolved complaints, and managed banquet reservations.

- Prepared and presented detailed staffing and sales reports, contributing to informed decision-making.

- Demonstrated expertise in budget management, ensuring financial goals were met.

- Assessed and enhanced profitability by implementing targeted strategies and goals.

- Handled administrative tasks and paperwork to ensure efficient daily operations.

- Collaborated with customers, employees, suppliers, and licensing authorities to foster positive relationships.

- Liaised with sales representatives to stay informed about market trends and opportunities.

Responsibilities:

- Expertly utilized menu and ingredient knowledge to offer tailored recommendations to customers.

- Trained and guided new servers to ensure exceptional dining experiences.

- Effectively resolved customer complaints, leaving them satisfied.

- Maintained a clean and organized dining area, including tables, chairs, and floors.

- Managed inventory and stocking tasks before, during, and after shifts.

- Developed relationships with regular customers to meet their preferences.

- Handled tasks like shining silverware, replenishing stations, and cleaning duties.

- Managed table setups, took orders, and provided attentive service to guests.

- Efficiently handled closing duties, including cleaning and garbage disposal.

- Collaborated with Floor Supervisor and Assistant Manager for smooth operations Management Trainee Aug 2008 - Sep 2009

Canyon Ranch Health Resorts and Spa (Tucson, AZ, United States) Restaurant Manager- Operations Mar 2010 - Jun 2015 Mirah Hospitality (Mumbai, MH, India)

Restaurant Manager- Operations Jul 2015 - May 2019 Park Nest Hotels Pvt. Ltd (Mumbai, MH, India)

Responsibilities:

- Served food and beverages to VIP guests in rooms and the lounge area.

- Maintained registers for room service, beverage, sales, breakage, lost and found, linen, and laundry.

- Updated the house count board daily to track occupancy.

- Ensured timely delivery of guest laundry.

- Prepared daily audit reports for accurate records.

- Managed food, beverage, and hotel product orders (spa services, memberships).

- Inspected rooms, monitored mini-bar sales, and checked product expiration.

- Addressed guest complaints when the Assistant Manager and Butler Supervisor were unavailable.

- Worked under Housekeeping Supervisor and Butler Manager. Industrial Training May 2006 - Apr 2007

ITC Grand Maratha by Sheraton (Mumbai, MH, India)

Butler May 2007 – Jun 2008

InterContinental Hotels & Resorts (Mumbai, MH, India) Responsibilities:

- Assisting with guest check-ins and check-outs.

- Handling reservations and room assignments.

- Participating in-room cleaning routines.

- Gaining experience in serving guests.

- Assisting with table setup and basic food preparation.

- Assisting in handling guest requests and inquiries.

- Learning about customer service and guest satisfaction

- Assisting in organizing events and meetings.

- Learning about event logistics and coordination.

- Assisting in the maintenance of common areas.

- Learning about facilities management

- Participating in promotional activities.

- Assisting with marketing efforts.

LANGUAGES

English

Full Professional

REFERENCES

Available upon request

Contact this candidate