Business Analyst/ Scrum Master

Olu Ola, CSM, CSPO, CLIA

***********@*****.*** • 470-***-****

LinkedIn • Atlanta, GA

Business Analyst/Scrum Master Profile

Highly skilled Business Analyst and Scrum Master with 7 years of experience. Detail-oriented and analytical professional with a proven track record of successfully driving business growth and improving operational efficiency. Experienced in utilizing Agile methodologies to deliver high-quality products and services. Strong problem-solving abilities and a proactive approach to resolving complex business challenges. Demonstrated expertise in conducting thorough requirements analysis and translating business needs into functional specifications. Exceptional communication skills, fostering effective collaboration and relationships with diverse stakeholders.

Areas of Expertise

Software Development Lifecycle

Agile/Scrum Methodology

Continuous Improvement

User Stories

Project Management

Product Backlog

Scrum Ceremonies

Release Planning

Agile Framework

Technical Proficiencies

Platforms:

Jira Confluence Azure DevOps SharePoint Miro Slack MS Teams Zoom Salesforce (CRM)

Tools:

Visio Snagit Balsamiq

Software:

PowerPoint MS Office SAFe

Career Experience

Transamerica Corporation, Atlanta Jul 2018 – Present

Business Analyst/Scrum Master

Conducts detailed analysis of system requirements and collaborates with stakeholders to gather and understand business needs. Facilitate and support all scrum events, ensuring effective communication and collaboration within the team. Create and maintain technical documentation to guide system users and assist with system operation and development.

Leads a team of eight as an agile technical business analyst, serving the needs of 700 life insurance claims/benefit administration customers.

Optimize claims/benefits processing system, resulting in enhanced efficiency and improved customer satisfaction.

Develops and executes test cases and test plans, reducing error rates and ensuring high-quality products and services.

Collaborates on cross-functional healthcare and insurance projects, involving data mapping, requirement gathering, and extensive documentation.

Assists the Product Manager in determining and documenting product vision and roadmap.

Manages the product backlog, prioritizing and grooming it with the Product Owner.

Implements process improvements, resulting in increased efficiency and reduced costs. Produced impactful presentations using advanced features of Microsoft PowerPoint, effectively communicating complex information.

Facilitates the adoption of Agile methodologies within the organization, resulting in an increase in team productivity and efficiency.

Implements daily stand-up meetings and sprint retrospectives, improving communication and collaboration among team members and leading to a decrease in project delays.

Leads a cross-functional team to deliver a complex software project on time and within budget.

Amway, Michigan Feb 2016 – Jun 2018

Business Analyst

Collaborated with functional units, such as Technology, Supply Chain, and Marketing, to achieve project goals. Identified and recommended system or application improvements to enhance business processes. Developed and implemented application systems and workflows to meet current and future business needs.

Led and managed complex programs and projects, serving as a liaison between key stakeholders and markets.

Collaborated with System Analysts and Software Developers to create comprehensive test plans and test cases for various projects and system releases.

Analyzed data and provided insights to support decision-making processes.

Mentored team members on Microsoft Office and SharePoint best practices for improved productivity and collaboration.

Documented project requirements created user stories and acceptance criteria, and conducted feasibility studies to design system solutions.

Prioritized product backlog with the Product Owner and collaborated with Subject Matter Experts throughout the SDLC.

Successfully built strong relationships with stakeholders, ensuring clear and open communication and bridging the gap between technical and non-technical teams.

Education & Certification

Higher National Diploma in Accountancy & Finance Certified Scrum Master, Dec 2022

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