VALERIE L. QUILLEN

*** ******* ******

Napa, California 94558

707-***-****

ad0j8i@r.postjobfree.com

Professional Skills

Hospitality Background: 8+ years of winery experience including, but not limited to, wine education and tours, tasting room lead, wine club sales, winery marketing, wine club management, retail and customer service, event planning, acting as concierge, creating VIP itineraries and scheduling tasting appointments on the phone, with the ultimate goal of creating a First Class experience for visitors.

Small Business Background: 10 years as owner of Happy Paws, Professional Pet Care in Napa Valley; 3 years as small business owner and operator of Coarsegold Consignment Store and Coarsegold Cafe, Coarsegold, California (near South Yosemite)

Software

General: Word, Excel, PowerPoint, Access, Pagemaker, Quickbooks.

Typing Speed: 80+ wpm

Winery Specific: Including, but not limited to: AMS (wine club management), Nexternal, ShipCompliant, Wine Shipping, Ecellar, WineWeb, Ewinery POS, Commerce 7 POS, reservation systems, Winery Direct

3/14/22 - 12/22

Tasting Room Host

Schug Winery Sonoma

As a tasting host, I was responsible for the day-to-day support of the tasting room. Hosted guests and served and sold wine and wine club memberships. This was a small, family owned winery in Sonoma, specializing in both red and white Pinot Noir.

3/20/20 to 2/21

Tasting Room Host

Mumm Napa

As a tasting host, I am responsible for serving guests sparkling wine, describing the flavor profiles, selling wine and wine club memberships. We had to adapt to serving our guests during Covid to still provide the utmost in VIP service, but to also ensure the safety of the guests and our fellow co-workers. I am also asked to be flexible and cover: Concierge, Bar, and work on various computer projects, as needed. I am able to monthly exceed my sales goals on wine sales and Wine Club Memberships. Mumm also places a lot of importance on YELP reviews, and I have more 5 star reviews than any other staff member. I have had to learn two POS systems while employed.

6/12 to Present

Owner

Happy Paws VIP, St. Helena, CA

Professional pet care services and estate care in the Napa Valley, including overnight pet sitting, concierge services, custom dog walking sessions, and daily visits to cats, dogs, horses, rabbits and chickens. I have taken care of the “Who’s Who’s” houses and pets in the Napa Valley. Please visit: happypawsvip.com for more information, which I set up myself using Squarespace.

8/11 – 4/12

Tasting Room Host and Concierge

Corison Winery, St. Helena, CA

Host and serve customers new release wines to achieve the ultimate in a first class tasting room experience, develop lasting relationships with all visitors, including, trade, distributors, general public, VIP wine collectors, and VIPs in related hospitality industries. Also, scheduling and prioritizing of tasting room appts, facilitate daily activities of junior tasting staff.

12/10 - 8/11

Tasting Room Facilitator and Host

Judd’s Hill, Napa, CA

Tasting Room Lead: serve customers new release wines, schedule and oversee scheduling of tasting appointments, supervise daily activities of staff, file monthly compliance/sales taxes, marketing assistant, coordinator for wine maker dinners, shipping/fulfillment liaison, prepare marketing materials.

3/09 - 10/10

Wine Club Coordinator and VIP Concierge

Joseph Phelps Vineyards, St. Helena, CA

This was very much a "team environment" which involved customer service management to the 8000 wine club members, acting as Ambassador during wine club events, solving wine fulfillment issues, intensive daily computer work on AMS, scheduling tours and tastings and on weekends VIP concierge.

6/08 - 3/10

Retail Associate & Wine Club Coordinator

Domaine Chandon, Yountville, CA

This position was 70% wine club coordination and 30% retail services associate. Wine Club duties: customer service management, retain wine club members, act as ambassador during wine club events, problem solve wine fulfillment issues, etc. Retail: operate AMS-based POS system, schedule customers for tours/tastings, help with selection of wine and retail items, act as concierge. Daily traffic 500+.

3/02 - 3/07

Self-Employed /Owner

Second Home Consignment, Coarsegold Café, Coarsegold, CA

Education

AA in Psychology – Solano Community College, Fairfield, California

BA in Psychology – Hayward State University, Hayward, California.

References

Cathy Corison, Corison Winery

Kirk Grace, Viticulturist, Stags Leap

Stephen Pirak, DTC Manager, Schug Winery

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