JENNIFER CANTRELL

OBJECTIVE

To work in an environment where I can utilize my technical and managerial skills that will allow for continued professional growth with a dynamic company.

CONTACT

PHONE: 520-***-****

EMAIL:

ad0j7t@r.postjobfree.com

References Available

AWARDS/ACHIEVEMENTS

External Volunteer K-9 decoy

7/2021-8/2022

A+ Certification 12/30/2010

4/2023 Worked with ATEx team on St. Elmo’s Fire Project

EDUCATION

Burlington County College

Business Management- Associates of Applied Science

Fashion Institute of Technology

Fashion Design/Fashion Marketing

Associates of Arts/Design

WORK EXPERIENCE

Verizon Wireless - Coordinator- CS Technical Customer

Service

01/01/2023 – Present (14 year(s), 10 month(s), 28 day(s))

*Effective leadership and interpersonal skills. Act as role model by demonstrating strong communication skills, work ethic and sound judgement in application of policies, procedures and guidelines to front line representatives.

*Handle difficult escalations and provide optimal solutions for customers while maintaining company standards.

*Listen and respond appropriately in all internal/external interactions.

*Effective time management and the ability to prioritize and/or manage multiple tasks. *Process formal complaints, compile tracking data, maintain records/technical reports, conduct audits and assessments, report compliance issues, manage and organize information.

*Position value-added solutions to customers using common courtesy and discretion to achieve customer loyalty.

Verizon Wireless - Tech Coordinator-Customer

Service-HBA

2/9/2020 – 2/19/2021

*Think outside the box to resolve complex customer

Issues

*Maintain positive and supportive attitude with willingness to help peers and customers. *Resolve escalated customer calls from front-line team members, using knowledge, skill and empathy to find the right comprehensive solution for each customer and repair company brand.

the right comprehensive solution for each customer and repair company brand.

*Participated in Citizen Verizon

Volunteer portal- including Food Drive

Events, Feeding the needy, Christmas

Wreath laying for fallen officers at

Military cemetery

*Be a Tree Watering Champion *Received Multiple Recognizing You awards/ Award Perk incentives for metrics/Job well done

*Received Caught in the ACT Awards throughout Verizon Career 37 HRS YTD Volunteering +

4 HRS Upcoming June Events

*Assigned by Management to work on

multiple side projects/skill builders at call

center events

Verizon Wireless- Coord- Tech Support I

6/15/2009 - 2/09/2020

*Provide exceptional customer service and technical support for internal and external voice and data product customers.

*Troubleshoot hardware and software issues and identify network/application issues.

*Provide detailed information on how to set up and configure data and voice products.

*Verify provisioning and diagnose device or Network Issues.

*Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. *Use various administrative department tools and on-line resources for customer satisfaction.

*Demonstrates and practices regularly the skills necessary to handle and CS and/or Technical Support call type that is routed through the center in this function.

*Follows up with customer to ensure first call resolution to achieve and deliver 100% customer satisfaction.

Verizon Wireless- Rep- Customer Service

07/15/2008 - 6/14/2009

*Resolve device issues using troubleshooting techniques and providing clear and concise information

*Help drive sales by offering products and services that will improve the customer’s wireless experience. *Review account information and answer questions about billing/services.

*Processing orders and transaction

*Deliver innovative, individualized recommendations/ solutions to satisfy ever-changing needs of Verizon’s customer base.

*Committed to building Verizon Wireless Brand.

PREVIOUS RETAIL HISTORY

MANAGER- CLAIRE’S

2/01/2007 – 1/01/2008

Sales and profits exceeding store targets in 25%+ more through driving accessory sales. Leadership including recruiting, training, managing and providing direction and development to ensure the team is challenged and driving results. Visual merchandising, plan-o-grams, assisted with new store openings, inventory, markdowns and scheduling.

MANAGER- KID’S SUPERCENTER

5/01/2006 – 2/01/2007

Managed daily store operations valued over $1 million by maintaining proper inventory levels, increasing add-ons and up-selling. Cultivated strong guest relationships and resources while conducting workflow analysis. Grew business 35% by reducing overhead and increasing sales by 20%.

MANAGER- DEB SHOPS

2/01/2006 – 7/01/2007

Responsible for managing 10-15+ employees. Maintained statistical and financial records, managing budgets. Prepared promotional materials/displays, pricing and inventory stock control. Received award for inventory shrink control under 2% (high loss prevention training).

Ensured store was running smoothly by dramatically increasing productivity and employee morale/ trust by implementing ownership and accountability.

MANAGER IN TRAINING- FOOTLOCKER

1/01/2006 – 5/01/2006

Assisted Manager with streamlining business operations on a daily basis. Effectively trained associates in sales expectations, company procedures, sales commission, and customer service. Assisted with running high volume sales at a national level selling branded merchandise/accessories. Oversees the shipment of all requested merchandise to appropriate warehouse for RTV and store transfers in a timely fashion. Retrieves merchandise and fulfills customer Locate orders. Reconciles store to store transfer documents, store shipment manifests, and all other receiving documents per company policy and nightly operations paperwork. Follows all loss prevention policies to minimalize potential shrink. Performed tasks that executed visual merchandise standards, price adjustments, company directives, and compliance to include ongoing maintenance that impacts the customer experience.

ASSISTANT MANAGER THEN PROMOTED TO MANAGER-

SARA LEE- LEGGS HANES BALI PLAYTEX

12/1/2003 – 11/01/2005

Supervised store personnel to execute maximized growth of intimates, underwear, and sock apparel. Elevated the customer experience through operational excellence, lead store team to exceed sales expectations. Merchandised, displayed, and sorted bras by size, color and category. Trained the team for Bra fit certifications/various other intimate undergarments at 100% execution. Maintained accurate records and controlled expenses to achieve budget objectives while ensuring adequate staffing, recruiting and internal operational functions.

RECEPTIONIST - MARIO’S

08/01/2003 - 10/01/2003

Assisted with inbound /outbound calls for clients including salon/ nail appointments. Partnered up with the staff to ensure needs of clients were met to co-align with staff schedules. Maintained the salon by washing/drying towels, light janitorial duties, sweeping and cleaning up/sanitizing stations throughout the day. Offered additional services and salon product add-ons to increase sales.

TAX EXAMINER – INTERNAL REVENUE SERVICE

02/01/2002 – 02/01/2003

Processed Employer Identification Numbers (EINS) for businesses/individuals needing assistance with application forms from the IRS for bankroll purposes. Reviewed and screened federal applications for accuracy and completion. Identified taxpayers who are required to file as sole proprietors, corporations, partnerships, non profit association, trusts estates of decedents, government agencies and certain individuals and other business entities. Range of administrative/office support duties. Maintained and compiled research files and tracked data in efficient and timely manner. Created ROI’S in conjunction technical reports/draft documents to upper management on daily basis. Conducted audits and assessments and reported compliance through verbal and written communication.

MANAGER - NATURAL WONDERS

09/01/2000 – 06/01/2001

Achieved store business plans including sales, customer service and operational goals. Developed game plans and followed up on execution to maximize sales and drive consistent performance results. Partnered and presented opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions. Lead store staff meetings to set clear performance expectations and ensured team was trained effectively in sales. customer service and operations to meet company standards. Communicated priorities and sales driving information efficiently to ensure staff was equipped to maximize business opportunities.

ASSISTANT MANAGER THEN PROMOTED TO MANAGER GYMBOREE

10/01/1998 – 09/01/2000

Lead store team in driving sales, brand loyalty, setting expectations and providing exceptional personalized customer service. Effectively communicated goals and monitored progress of team members against key business metrics. Coached, mentored and oversee overall direction/delegation of store objectives. Directed the planning and execution of floor sets in an efficient manner while following specific Brand guidelines and encouraging collaboration of ideas amongst the team members. Trained, associated and monitored compliance to all SOPs.

PROFESSIONAL SKILLS/TOOLS

*REMEDY CPI CERTIFICATION

*CISCO JABBER

*G-SUITES

*SLACK/ BLUE JEANS

*CITRIX

*WORD/ EXCEL/OUTLOOK

*KYRON

*ADOBE PHOTOSHOP

*POWERPOINT

*WEBEX

*ILLUSTRATOR

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