Jennifer Montero

Avondale AZ *****

T: 623-***-**** E: ad0j78@r.postjobfree.com

SUMMARY

Full/Part-time employment, applying excellent customer service and office clerical skills. To be engaged in a challenging position that will allow growth and development of professional competencies.

QUALIFICATIONS

Effectively handles multiple demands and priorities and takes action to resolve issues and overcome obstacles. - Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity - Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention - Able to write clearly; documents assignments; provides instructions and desired outcome to team / unit; provides regular operational / projects status updates. - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellent. - Ability to work together in a group and cooperate together to do a job and achieve a common goal. - Clearly convey information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. - Fluent in Spanish.

EXPERIENCE

Teller (02/2019- Present)

Wells Fargo - Park Central Phoenix

• Mathematics and numeracy

•Finance rules and procedures

•Knowledge of bank standards and processes

•Cash drawer maintenance

•Accuracy

•Attention to detail

•Written and verbal communication

•Interpersonal skills

•Problem-solving

•Honesty

•Discretion

•Reliability

•Proficiency with office programs

•Proficiency with bank teller software

•Typing

•Data entry

•Customer service

•Approver

•Lead teller

•Mobile specialist

Agency Manager (07/2016 -10/2018)

Farmers Insurance Scott Anderson Agency

●Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

●Maintained contact and followed up on problems that required special handling

●Recognized by customers who appreciated my extra efforts

●Provided marketing support by making outbound sales calls for special promotions

●Researched and responded to customer inquiries and explained transactions to their satisfaction

●Assisted customer in the selection of products

Designer (02/2009 - Present)

Baby Cakes Design - Avondale, Arizona

●Assessed and ensured resolution of customer complaints

●Assigned duties to workers and scheduled break periods, work hours and vacations

●Created a team environment and motivated staff to success

●Monitored area to ensure adequate staffing for customer satisfaction

●Recognized for leadership abilities recommended for management training positions

●Solved problems to restore and promote good public relations

●Trained new employees and monitored performance to determine additional training needs

Customer Service Representative/ Agent Assistant (07/2013 - 07/2016)

Linda Franklin Agency - Avondale, Arizona

●Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

●Assisted customers in the selection of products

●Maintained contact and followed up on problems that required special handling

●Provided marketing support by making outbound sales calls for special promotions

●Researched and responded to customer inquiries and explained transactions to their satisfaction

Cashier (01/2009 - 09/2011)

Wal-Mart - Avondale, Arizona

●Balanced cash drawer at the end of the shift

●Balanced daily receipts, cash, and prepared bank deposits

●Developed knowledge of bank account transactions

●Operated a cash register

●Processed a high volume of transactions in cash, checks and credit card sales

●Replenished cash in registers on a regular basis and totaled out cash balance

Escort (01/2007 - 11/2009)

Del Webb Hospital - Sun City, Arizona

●Determined nature and purpose of visit and directed them to specific destinations

●Greeted persons entering establishment and provided information about establishment

●Heard and resolved complaints from customers and public

●Planned, coordinated and directed guest services, food and beverage related services

●Provided information about local features such as shopping, dining, nightlife, and recreational destinations

●Scheduled appointments, and maintained and updated appointment calendars

EDUCATION

General Diploma

Estrella High School, Avondale, Arizona (2002)

ACCOMPLISHMENTS

●Familiar with Microsoft Excel, Microsoft Word, Multi-line phone system, and customer service. Business Skills Detail Oriented, Payment and processing, End of The Day Closeout, Bank drop, fax, conference calls, emails, etc.

●Speak, Read, and write in Spanish.

●Notary certified

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