Betty Marie Sophia Mercier

*** ** *** *** *** ***, PEMBROKE PINES, FL 33025

Phone: +754-*******

E-mail: ad0j70@r.postjobfree.com

Last Name : Mercier

First Name : Betty Marie Sophia

Date of Birth : December 1st, 1979

City of Birth : Port-au-Prince

Social Status : Divorced

Citizenship : Haitian

Sex : Female

I-INTERNATIONAL TELLER (SCOTIA BANK- January 2001 – October 2003)

Deposits-Withdrawals-Cheque cashing-Cheque certification-Sale of local and foreign drafts- Sale and purchase of foreign currency cash- Cash, sale and purchase of travelers cheques-Processing ABB transactions-Cash and issue money orders-Credit card advances-Wire transfers-Assist the teller supervisor-Preparing the clearing-Saving/chequing account inquiries-Utility bill payments-Night bag requests-Train new employees…

II-RETAIL ADMINISTRATION CLERK (SCOTIA BANK- October 2003 – May 2005)

Input of data related to all the bank products in the system-Assist the credit officer in the administrative duties- Handle the correspondence and the administrative follow up for loan, mortgage, time deposits and insurance- Prepare and deliver with accuracy on a timely basis the daily, weekly and monthly reports.

III- PERSONAL BANKING ASSISTANT (SCOTIA BANK- May 2005 –July 2008)

Attend daily 5 minute kick-off meeting-Return voice mail messages received overnight-Assist RAC area with filing and/or back logs- update rate board-Perform various and gate-keeping duties-Identify potentials referral prospects and attempt to have customers meet with a branch sales officer-Enter customer sales and referrals trough counselor-Provide prompt, courteous and efficient service-Opening transactional retail deposit accounts-Review AST/counselor weekly report, attend sales and service meetings-Prepare for coaching session-Prepare annually business plan-Handle various products such as: Deposits and investments, Scotia plan loans, residential mortgage, Scotia line, Scotia card, Miscellaneous etc…

IV-CORPORATE ACCOUNT AGENT SUPPORT (COMCEL HAITI S.A- July 2008-December 2010)

Ensure that all corporate accounts receive their statements and invoices/Fix all the billing issue related to the corporate portfolio (adjustment, etc...) Reach collection monthly target

Reach post-paid churn budget per month, ensure that all corporate accounts at risk of churn are addresses accordingly, / Provide reporting visibility on voluntary churn due to account cancellations and put a plan to address it.

Reach customer satisfaction 80%, /contact all corporate clients in order to create a good customer relationship/ ensure that proper billing is done,/ Participate to the billing process each month,/ Fix all portfolio issue pending,/ Ensure less than 10% back-log on all issues and action items report by the corporate base.

Send contact report on a weekly basis, / Define what the major complaints retrieved from the corporate accounts and define action plan to resolve it, / Send collection effort report on a weekly basis.

Meet deadlines and achieve set targets on a consistent basis./ Development of the commercial aspect in the post sales corporate structure,/ Analyze revenue Patterns for all corporate accounts, manage the relationship in order to protect ARPU and analyze real potential of each account.

V- Collection Responsible (COMCEL Haiti S.A December 2010- July 2011)

Reach the collection Target minimum @85% every month

Develop all procedures for the collection goals

Ensure that the Procedures for all new activations are maintained

Implement Control Mechanism for follow-up of all customer complaints for post paid clientele seen to collect the balance due

Comply with weekly and monthly reporting

Provide pertinent analysis on each report supplied

Supervise Collection Agents Duties

Prepare File for the Collection Agents

Held weekly meeting with Collection Agents in order to task evolution of the month

VI- Office Administration (TECHNOSERVE- BUSINESS SOLUTIONS TO POVERTY July 2011 – November 2013)

Administration:

Lead the Human Resources department to ensure efficient Human Resources Administration for the smooth operation of Human Resources Processes.

Records Management: Oversight of the maintenance of HR files relating to Human Resources correspondence with external stakeholders.

Manage office invoices and procure office equipment and services; manage office logistics

Manage payroll

Payroll administration:

Verification of time sheets in preparation for the Finance National Staff Payroll process

Preparation of the International and National Staff Payroll (working through Turbo)

Leave Administration- Manage Leave accrual for all staff; ensuring minimal organizational liability with regards to cash in lieu of leave

Contract Administration:

Monitor contract start and end dates for all staff; notifying managers of contracts ending and that renewals are done promptly

Preparation of contracts for new employees

Renewal of contracts as per Manager Requests

Data Management and Reporting:

Provide weekly and monthly Human Resources Reports covering a range of Human Resources reporting including recruitment, disciplinary and separation statistics to Director of Program Support.

Safeguard all Human Resources data where it is accessible to Management and yet maintaining the confidentiality of employee information

VII- Self Employed Decembre 2013 – May 2023

Manage my Company, a multi service who help people get any kind of service they need in Haiti before immigrating in the United State in December with my three Children.

1999-2003 : Sciences Administratives

School : Institut des Hautes Etudes Commerciales et Economiques

Grade : Diploma

July 2014- December 2014 : Project Management

Villanova University

Grade Certificate

1991-1998 : Secondary School

School : College Saint Jean des Cayes

Grade : Bac I & II

2005 - 2007 : English as foreign language

School : Institut Haitiano

Grade : Certificate

Microsoft : Word

Microsoft : Excel

Microsoft : Power Point

Microsoft : Access

Notions : Internet

French : Perfectly read, write and speak

English : Read, write and speak

PERSONAL INFORMATIONS

RELATED EXPERIENCES

FORMATIONS

COMPUTER SKILLS

LANGUAGE SKILLS

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