Erin Mand

** ********* *** **********, **

ad0j6y@r.postjobfree.com

812-***-****

OBJECTIVE

To work in an environment where I can grow and utilize my experience in customer service.

EXPERIENCE

April 2023-July 2023

Dr. Bachar Malek Allure Spa/Addiction Management/Independent Medical Practice (Evansville, IN)

• Assisting clients • Medication distribution • Call center • Problem Solving • COI notes • HIPPA • Data Entry• Weight Loss Management • Front office administration • Blood Pressure/Weight Loss Data Readings • Appointment Scheduling • Syringe Prep • Charting • Helping Patients feel heard and treating them with the dignity respect they deserve

January 2023-April 2023

Visiting Angels (Evansville, IN)

• Assisting clients with daily living • Medication distribution • Running errands for clients • Problem Solving • COI notes • HIPPA • Data Entry

September 2022-November 2022

Certified Recovery Specialist Engaging Solutions (Remote-Evansville, IN)

• Field work • Explaining member benefits for Anthem HIP • Making calls to members to assess their needs • Assisting members with applications for phones through insurance • Problem solving • Operating computer system • Thorough knowledge in Microsoft Office and all aspects of excel • Data Entry • Outlook • Salesforce • Communication • Setting appointments • Booking member travel • COI notes• HIPPA

July 2015- August 2021

Server/Bartender Café Arazu (Newburgh, IN)

• Serving food and cocktails in an upscale resturant • Knowledge of different alcoholic beverages • Answering phones/communicating with other employees • Assisting new members of the staff in training • Problem Solving • Operating computer system • Thorough knowledge of menu • opening/closing procedures

July 2022-September 2022

Compliance Training CenterPoint Energy (Evansville, IN)

• Resetting certification tests for employees • Compliance Procedures • Answering phones/communicating with sister companies and different departments • Assisting employees with applications • Problem Solving • Operating computer system • Thorough knowledge in Microsoft Office and all aspects of excel • Data Entry

March 2020-July 2022

Recruiter Unity Staffing (Evansville, IN)

• Customer Service • Opening/Closing Procedures • Answering phones/scheduling appointments. • Assisting clients with applications • Problem Solving • Interviewing Clients • Knowledge with different sourcing strategies • Operating computer system • Communicating with other business partners • Managing social media •Data entry • Negotiation experience • Sales •Microsoft Office • Understanding of business needs • Meeting goals •Payroll

May 2018-July 2019

Front Desk Manager/Recruiter A. Resources (Evansville, IN)

• Customer Service • Opening/Closing Procedures • Answering phones/scheduling appointments. • Assisting clients with applications • Problem Solving • Interviewing Clients • Operating computer system • Communicating with other business partners • Managing social media •Data entry • Front desk management • Recruiter in training • Remote work •Microsoft Office

January 2018-December 2018

Intern Safe Haven Transitional Living Program (Evansville, IN)

• Transporting women from jail/inpatient treatment to sober living • Making appointments •Answering phones/directing calls • Assisting Clients with admittance paperwork • Peer recovery support • Giving women hope and building them back up because up until that point, most of these ladies have been torn down and abused throughout their lives • Leading house meetings • Case management • Motivational interviewing • Gathering resources for clients while in sober living and preparing them for what comes next • Active listening skills • Understanding and anticipating the needs of clients • Billing •HIPPA/client confidentiality • Drug screening •Teaching clients basic household skills and how to prepare meals • Relapse prevention plans • Entering notes efficiently and thoroughly

January 2017-December 2017

Intern NOW Counseling (Evansville, IN)

• Front office management • Making appointments • Answering phones/directing calls • Assisting Clients with admittance paperwork • Performing assessments • Peer recovery support • Operating computer system • Leading group therapy • Case management • Motivational interviewing • Gathering resources for clients after inpatient treatment • Active listening skills • Understanding and anticipating the needs of clients • Billing • Communicating with attorneys and court systems •HIPPA/client confidentiality • Drug screening •Preparing lesson plans for groups • Relapse prevention plans •Treating clients with the dignity and respect they deserve as human beings • Relapse prevention plans

December 2016-September 2017

Optician U.S. Vision (Evansville, IN)

• Fitting glasses • Making appointments • Answering phones/directing calls • Ordering contacts and glasses • Merchandising new products • Customer service • Operating computer system • Sales • Appointment setting

April 2016 – December 2016

Merchandiser Masterpiece Flower Company (Evansville, IN)

• Follow company plan-o-grams • Stock flowers • Receive shipments • Water plants/flowers • Remove expired items • Customer service • Operating pallet jack • Disposing of waste (dirt, plants, cardboard, etc...) • Communicate with vendor daily

April 2011-2014

Cosmetologist Voila Hair Salon (Evansville, IN)

• Sales • Customer service • Cutting/Coloring Hair• Product goals • Pedicures/Manicures • Participating in Continuing education • Making people feel beautiful and confident • Promoting myself and finding new clients • Opening and closing store

April 2009- March 2012

Assistant Manager District Fashion Forward (Evansville, IN)

• Sales • Customer service • Overseeing sales associates • Product goals • Visual merchandising • Interviewing prospective employees • Finding models and venues for fashion shows • Decided on the clothing for shows • Bank drops • Setting up different displays • Receiving merchandise daily and putting it out on the floor • Pricing items • Purchasing orders • Employee evaluations • Opening and closing store • Training employees

May 2008- March 2011

Cosmetologist Head Over Heelz Salon and Spa (Evansville, IN)

• Sales • Customer service • Cutting/Coloring Hair• Product goals • Pedicures/Manicures • Participating in Continuing education • Making people feel beautiful and confident • Promoting myself and finding new clients • Opening and closing store

Jan. 2007- June 2008

Assistant Manager Icing (Evansville, IN) • Customer service

• Visual merchandising • Displays • Interviewing employees • Receiving shipments • Checking clients out • Lead meetings • Bank drops • Open and closing store • Overseeing employees • Reviewing in store surveillance system • Piercing ears • Training employees

EDUCATION

Bryant Stratton College Online (Medical Billing and Coding)

Present

Ivy Tech Community College (Human Services/General Studies) 2016-2021

Evansville, IN

Tri-State Beauty College Cosmetology 2006-2007

Evansville, IN

Harrison High School 2001-2005

Evansville, IN

CERTIFICATIONS

●Certified Recovery Specialist/ Community Health Worker

SKILLS

●12+ years customer service

●Certified Recovery Specialist Training

●Motivational Interviewing

●Associates degree in Human Services/General Studies

●1 year addiction studies

●Interned at NOW Counseling for 1 year

●Interned at Safe Haven Transitional Housing through NOW Counseling for 1 year

●excellent verbal and communication skills

●Problem Solving

●Decision Making

●Appointment Setting

●Planograms

●Merchandising

●Interviewing

●Surveillance

●Human Resources

●Sales

●10+ years sales/inside sales

●Management

●Leadership

●Employee orientation

●Recruiting

●Addiction counseling

●Administrative Experience

●Front desk management

●HIPPA

●Conflict management

●Microsoft Office

●Windows

●Proofreading

●Writing contracts

●Excel

●Case Management

●Group Therapy

●Bartending

●Remote scheduler

●Data Entry

●10+ years in Food Industry

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