Data Entry, customer service, call center, appointment setter
Resume:
Erin Mand
** ********* *** **********, **
************@*****.***
OBJECTIVE
To work in an environment where I can grow and utilize my experience in customer service.
EXPERIENCE
April 2023-July 2023
Dr. Bachar Malek Allure Spa/Addiction Management/Independent Medical Practice (Evansville, IN)
• Assisting clients • Medication distribution • Call center • Problem Solving • COI notes • HIPPA • Data Entry• Weight Loss Management • Front office administration • Blood Pressure/Weight Loss Data Readings • Appointment Scheduling • Syringe Prep • Charting • Helping Patients feel heard and treating them with the dignity respect they deserve
January 2023-April 2023
Visiting Angels (Evansville, IN)
• Assisting clients with daily living • Medication distribution • Running errands for clients • Problem Solving • COI notes • HIPPA • Data Entry
September 2022-November 2022
Certified Recovery Specialist Engaging Solutions (Remote-Evansville, IN)
• Field work • Explaining member benefits for Anthem HIP • Making calls to members to assess their needs • Assisting members with applications for phones through insurance • Problem solving • Operating computer system • Thorough knowledge in Microsoft Office and all aspects of excel • Data Entry • Outlook • Salesforce • Communication • Setting appointments • Booking member travel • COI notes• HIPPA
July 2015- August 2021
Server/Bartender Café Arazu (Newburgh, IN)
• Serving food and cocktails in an upscale resturant • Knowledge of different alcoholic beverages • Answering phones/communicating with other employees • Assisting new members of the staff in training • Problem Solving • Operating computer system • Thorough knowledge of menu • opening/closing procedures
July 2022-September 2022
Compliance Training CenterPoint Energy (Evansville, IN)
• Resetting certification tests for employees • Compliance Procedures • Answering phones/communicating with sister companies and different departments • Assisting employees with applications • Problem Solving • Operating computer system • Thorough knowledge in Microsoft Office and all aspects of excel • Data Entry
March 2020-July 2022
Recruiter Unity Staffing (Evansville, IN)
• Customer Service • Opening/Closing Procedures • Answering phones/scheduling appointments. • Assisting clients with applications • Problem Solving • Interviewing Clients • Knowledge with different sourcing strategies • Operating computer system • Communicating with other business partners • Managing social media •Data entry • Negotiation experience • Sales •Microsoft Office • Understanding of business needs • Meeting goals •Payroll
May 2018-July 2019
Front Desk Manager/Recruiter A. Resources (Evansville, IN)
• Customer Service • Opening/Closing Procedures • Answering phones/scheduling appointments. • Assisting clients with applications • Problem Solving • Interviewing Clients • Operating computer system • Communicating with other business partners • Managing social media •Data entry • Front desk management • Recruiter in training • Remote work •Microsoft Office
January 2018-December 2018
Intern Safe Haven Transitional Living Program (Evansville, IN)
• Transporting women from jail/inpatient treatment to sober living • Making appointments •Answering phones/directing calls • Assisting Clients with admittance paperwork • Peer recovery support • Giving women hope and building them back up because up until that point, most of these ladies have been torn down and abused throughout their lives • Leading house meetings • Case management • Motivational interviewing • Gathering resources for clients while in sober living and preparing them for what comes next • Active listening skills • Understanding and anticipating the needs of clients • Billing •HIPPA/client confidentiality • Drug screening •Teaching clients basic household skills and how to prepare meals • Relapse prevention plans • Entering notes efficiently and thoroughly
January 2017-December 2017
Intern NOW Counseling (Evansville, IN)
• Front office management • Making appointments • Answering phones/directing calls • Assisting Clients with admittance paperwork • Performing assessments • Peer recovery support • Operating computer system • Leading group therapy • Case management • Motivational interviewing • Gathering resources for clients after inpatient treatment • Active listening skills • Understanding and anticipating the needs of clients • Billing • Communicating with attorneys and court systems •HIPPA/client confidentiality • Drug screening •Preparing lesson plans for groups • Relapse prevention plans •Treating clients with the dignity and respect they deserve as human beings • Relapse prevention plans
December 2016-September 2017
Optician U.S. Vision (Evansville, IN)
• Fitting glasses • Making appointments • Answering phones/directing calls • Ordering contacts and glasses • Merchandising new products • Customer service • Operating computer system • Sales • Appointment setting
April 2016 – December 2016
Merchandiser Masterpiece Flower Company (Evansville, IN)
• Follow company plan-o-grams • Stock flowers • Receive shipments • Water plants/flowers • Remove expired items • Customer service • Operating pallet jack • Disposing of waste (dirt, plants, cardboard, etc...) • Communicate with vendor daily
April 2011-2014
Cosmetologist Voila Hair Salon (Evansville, IN)
• Sales • Customer service • Cutting/Coloring Hair• Product goals • Pedicures/Manicures • Participating in Continuing education • Making people feel beautiful and confident • Promoting myself and finding new clients • Opening and closing store
April 2009- March 2012
Assistant Manager District Fashion Forward (Evansville, IN)
• Sales • Customer service • Overseeing sales associates • Product goals • Visual merchandising • Interviewing prospective employees • Finding models and venues for fashion shows • Decided on the clothing for shows • Bank drops • Setting up different displays • Receiving merchandise daily and putting it out on the floor • Pricing items • Purchasing orders • Employee evaluations • Opening and closing store • Training employees
May 2008- March 2011
Cosmetologist Head Over Heelz Salon and Spa (Evansville, IN)
• Sales • Customer service • Cutting/Coloring Hair• Product goals • Pedicures/Manicures • Participating in Continuing education • Making people feel beautiful and confident • Promoting myself and finding new clients • Opening and closing store
Jan. 2007- June 2008
Assistant Manager Icing (Evansville, IN) • Customer service
• Visual merchandising • Displays • Interviewing employees • Receiving shipments • Checking clients out • Lead meetings • Bank drops • Open and closing store • Overseeing employees • Reviewing in store surveillance system • Piercing ears • Training employees
EDUCATION
Bryant Stratton College Online (Medical Billing and Coding)
Present
Ivy Tech Community College (Human Services/General Studies) 2016-2021
Evansville, IN
Tri-State Beauty College Cosmetology 2006-2007
Evansville, IN
Harrison High School 2001-2005
Evansville, IN
CERTIFICATIONS
●Certified Recovery Specialist/ Community Health Worker
SKILLS
●12+ years customer service
●Certified Recovery Specialist Training
●Motivational Interviewing
●Associates degree in Human Services/General Studies
●1 year addiction studies
●Interned at NOW Counseling for 1 year
●Interned at Safe Haven Transitional Housing through NOW Counseling for 1 year
●excellent verbal and communication skills
●Problem Solving
●Decision Making
●Appointment Setting
●Planograms
●Merchandising
●Interviewing
●Surveillance
●Human Resources
●Sales
●10+ years sales/inside sales
●Management
●Leadership
●Employee orientation
●Recruiting
●Addiction counseling
●Administrative Experience
●Front desk management
●HIPPA
●Conflict management
●Microsoft Office
●Windows
●Proofreading
●Writing contracts
●Excel
●Case Management
●Group Therapy
●Bartending
●Remote scheduler
●Data Entry
●10+ years in Food Industry
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