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Financial Services Customer Service

Location:
Brooklyn, NY
Posted:
October 22, 2023

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Calvin Tetteh

Account Management Professional Specializing

in SaaS, Textiles and Financial Services.

ad0j6d@r.postjobfree.com • 347-***-****

www.linkedin.com/in/calvin-tetteh-6a009b81 • New York Accomplished account management leader with a strong customer-service mindset. Proven experience in enhancing sales outcomes, optimizing business operations, and ensuring high client satisfaction in fast-paced environments. Demonstrated proficiency in strategic planning, team leadership, and fostering stakeholder relationships. Adaptable and analytical, with a drive to resolve complex challenges and promote business growth. Professional Experience

Uplifting Impact, Brookfield, WI (Remote) Present

Sales Consultant, DEI

● Surpassed quarterly targets by 29% through strategic problem-solving.

● Mentored junior staff, fostering stakeholder relationships and teamwork.

● Coordinated cross-functional teams for outbound sales across various industries. Tech Tools: Grain, HubSpot, Apollo, Lavender, LinkedIn Sales Navigator, Slack, Zoom. ChargeAfter, Manhattan, NY 2022 - 2023

Account Executive, Financial Services & SaaS (Startup)

● Achieved a Monthly Recurring Revenue (MRR) of $42k.

● Consistently acquired seven new e-commerce clients monthly with revenues of $20M-$100M.

● Promoted the Buy Now, Pay Later (BNPL) platform to e-merchants, collaborating with financial giants like Synchrony Bank and Wells Fargo on merchant rates.

Next Fabrics LLC, Manhattan, NY 2015 – 2020

Senior Account Manager, Wholesale Sector

● Grew a B2B portfolio of 300+ accounts valued at $20M+.

● Expanded B2B portfolio by 40% YoY, pushing 40+ textile products.

● Implemented lean techniques, improving operational efficiency by 45% and customer satisfaction by 65%.

● Led cross-functional teams across supply chain, warehouse, and sample management.

● Collaborated with the VP of Supply Chain on importing innovative textiles. Liba Fabrics, Manhattan, NY 2013 – 2015

Account Manager, Wholesale Sector

● Managed and nurtured B2B portfolio 100+ relationships valued at $10M+, achieving a 15% YoY sales increase.

● Managed a synthetic textiles portfolio with over 20 products and an MRR of $30k.

● Offered a range of 50-150 colors, catering to a diverse clientele.

● Excelled in wholesale sales to industries such as hospitality, manufacturing, and events.

● Regularly engaged in team strategy sessions, fostering innovation and open-mindedness. Education

SV Academy Sales Development Certificate, 2021

Associate degree, Business Administration and Management, General Kingsborough Community College, 2013 International Business City University of New York-College of Staten Island, 2009 Skills

● Leadership & Team Management: Proven experience leading, managing, and mentoring diverse teams to achieve business goals.

● Analytical & Strategic Thinking: Proficient in sales strategy, market analysis, and hands-on problem-solving. Page 2 2

● Operations & Process Improvement: Familiar with lean techniques, enhancing business operations in fast- paced environments.

● Customer Service & Relationship Management: Strong in building stakeholder relationships and ensuring high client satisfaction.

● Adaptability: Thrives in fast-paced startup environments, ready to face and resolve challenges.

● Tools: Salesforce (Equivalent: HubSpot), Outreach (Equivalent: LinkedIn Sales Navigator), and more.



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