Customer Service Medical Billing

KELLY PHILLIPS

** ******** ** *********** **

OBJECTIVE

I have 6 + years in customer service with answering phones managing accounts and I’m great with multitasking. I also have excel and Microsoft experience. DME billing experience

EXPERIENCE

NTT DATA

Medical billing Dec 2022- March 2023

I created invoices for patients

Billed insurance companies

Sent emails with receipts of paid and unpaid bills

Verified insurances

Used facets, Microsoft word and excel

Regional home care

Medical billing Nov 2019- Dec 2022

DME billing experience

Handling denials and claims

Collections and reimbursement experience

Set up orders for patients

Attach patients documents to there files

I also confirm the orders prior to billing them

Email respiratory therapist so I can gather all of the patients info

Used brightree, excel and Microsoft Word

Johnson Control

Billing Specialist July 2017- Nov 2019

Takes care of billing department

Provides invoices for customers

Take phone calls, talk to techs and take down hours and parts

Filing and mailing, organizing paperwork

Making sure customers files are correct

Follow up with customers as needed

Uses excel as well as Microsoft word and spreadsheets

Used the programs Ace and Oracle

Seraphic Springs

Personal Care Assistant July 2015- June 2017

Homemaker and personal care assistant

Had many clients at least three times a day and traveled from home to home

Cook their meals and cleaned there home

Did laundry, and errands

Dunkin Donuts

Barista June 2011- August 2016

Make food and drinks for guest

Took orders

Provided customer service in general, such as selling merchandise and answering questions

Cleaned, measured stock and baked

EDUCATION

Oakmont High School Ashburnham MA

2001-2005 graduated with diploma

SKILLS

Strong billing experience and very fluent with Excel and Microsoft word

Complete knowledge of claims submissions process

Strong computer, communication, and calculation skills

Skilled at taking and applying independent judgment

Ability to work under pressure and multi- task

Strong attention to details and highly organized

Contact this candidate