Wesley Valcourt

Margate, FL *****

ad0j3b@r.postjobfree.com

+1-754-***-****

CASE MANAGER/ SOCIAL SERVICES/ CASE COORDINATOR

Motivated Case Manager focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual needs.

Authorized to work in the US for any employer

Work Experience

Employment Specialist

Ican Living And Learning Center, Inc - Deerfield Beach, FL August 2019 to Present

• Educating clients with disability to help find job.

• Working with each client to identify his/her unique work potential.

• Creating Resume, practicing interview skills Arranging for job interviews, advocating with employer for client.

• Identified barriers to client employment and helped to develop strategies for overcoming these barriers.

• Delivered exceptional service level by listening to concerns and providing appropriate solutions.

• Placed individuals in jobs based on skills, abilities and interests.

• Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.

• Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.

• Supported human resources, controlling resume flow within applicant tracking system.

• Prepared employees for assignments by establishing and conducting orientation and training programs. Case Manager

Healthy Mothers Healthy Babies Coalition - Lauderhill, FL August 2017 to May 2019

• Worked with funded programs, FL Program Unit, and the Healthy Families (HF) Florida (Broward County) team to determine primary training and technical assistance and support needs as it relates to Fatherhood topics.

• Provided regular and ongoing fatherhood training and support to programs, individual and statewide.

• Procured and oversaw contracts with appropriate vendors for fatherhood training as needed.

• Reviewed and advice on Broward County fatherhood plans for all sites.

• Advocated for clients in drug courts and family court cases. Supervisor

Safe-place - Fort Lauderdale, FL

December 2015 to August 2017

• Oversaw a staff of 15 members.

• Assist in the training of newly hired team members; implement new procedures and policy changes, organized and directed departmental teaching programs, resolve staff problems.

• Coordinated daily activities, recreational and educational for the department.

• Responded to emergency situations and notify appropriate department.

• Interact with interagency personnel from.

• ChildNet, Henderson and School Board.

• Advocated for the best interest of the children within the context and boundaries of SafePlace 4KIDS policies and procedures.

Case Manager

Long Term Care Sunshine Health Corporation - Sunrise, FL October 2013 to December 2015

• Provided on-call support for case management staff as required or needed.

• Participated in the Continuous Quality Improvement process.

• Monitored delivery of services and followed-up with member, caregiver, and service providers through member face to face at facilities.

• Authorized and coordinated referral for services.

• Worked with private health Insurance and Medicaid.

• Planned and coordinated all security aspects of facilities and occupants.

• Assisted in coordinating the development of informal or voluntary services to integrate into the member care plan.

• Collaborated with discharge planners, physicians, and other parties to ensure appropriate discharge plan, and coordination of acute care and long term care services. Targeted Case Manager

South County Mental Health / Child and Family Connection - Delray Beach, FL October 2011 to October 2013

• Provided care coordination for clients as needed.

• Assessed, refer, coordinate, monitor services and communicate regularly with all providers involved to ensure appropriate care, reduce duplication of services and promote client autonomy.

• Maintained current knowledge of the mental health service system and the ability to locate information and resources for a variety of client needs within the mental health, medical, housing and social services system.

• Established relationships with assigned clients and their supports and meet with each client as planned.

• Collected, analyze, and report unit data as requested.

• Conducted monthly supervisor reviews, as needed, recording the information and updates in FSFN.

• Provided training to new staff at the time of employment and on-going training for existing staff.

• Provided support with crisis or problematic cases, as needed.

• Ensured that all documentation and reports are completed accurately in a timely manner.

• Reviewed and approved home studies, child studies, status reports, visitation report summaries, etc., as needed.

• Guided case management staff to ensure that service referrals, linkage, and delivery is coordinated according to CFCE policies and procedures, COA standards, and contractual requirements. Child Protective Investigator/ Juvenile Probation Officer Florida Department of Children and Families/ Juvenile Justice - Pompano Beach, FL February 2004 to October 2009

• Collected information through observation and interviews with the children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history and other records.

• Engaged families to understand the family's perspectives about family dynamics, challenges and solutions, identifies needs and determines the level of intervention needed to include voluntary services or court ordered dependency services.

• Assessed danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe;.

• Developed with family and other persons as necessary any required present and/or impending danger plans based on analysis of danger threats in operation;.

• Managed and modifies safety plans as necessary during the course of the investigation;.

• Arranged emergency placement for any child that cannot safely remain in the home;.

• Notified state attorney, law enforcement, child protection team and other required individuals as appropriate;.

• Provided written present and impending danger assessments;.

• Completed Risk Assessment;.

• Conducted staffing's required for families with risk scores that are High and Very High Risk; assessment at case management case transfer staffing and participated in discussion as to recommended follow- up actions;.

• Provided families with services linkages to agency and community resources based on needs assessment and provides recommendations for development of case plan to Case Manager;.

• Met with juveniles on a regular basis to review school records, discuss any probationary requirements and perform drug screens as necessary.

• Reviewed cases on a regular basis to ensure compliance and follow-up procedures are followed.

• Reported any delinquencies or other problems to supervising officer immediately and work together to reach a conclusion about next steps.

• Built report with the subjects of all cases as well as their families and remain in close communication with juveniles' parents and/or guardians.

• Counseled youths about school responsibilities, drug and alcohol abstinence, behavioral issues and any other subjects with which they appear to struggle.

• Discussed progress with rehabilitation programs, community service and other activities related to probation.

Education

Bachelor of Science in Criminal Justice

Florida Metropolitan University Pompano Beach - Pompano Beach, FL Skills

• Case Management Experience

• Substance Abuse

• Speaks Haitian Creole, English, Spanish and French

• Experience Leadership Development Case Coordinator

• Community Outreach Training & Development

• Domestic Violence, State of Florida.

• CPR/AED, CDL Driver license

• Acute care, Safety

• Social services

• Case Planning

• Bilingual

• Facilitation

• Direct Care

• Direct Support

• JOB

• ASL

• Negotiation

• Benefits administration

• Salesforce

• Communication skills

• Healthcare management

• Time management

• Case management

Certifications and Licenses

CPR Certification

First Aid Certification

CMHC

Certified Case Manager

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