Racheal Smith

*** ******* **, ****, ***** Carolina • +1-910-***-**** • ad0j2z@r.postjobfree.com

Remote Customer Service Representative

Highly-motivated customer service professional with desire to take on new challenges, with a track record of multitasking, attentiveness, courtesy and cultivating positive relationships. Dedicated to providing friendly, professional, and courteous service to customers, exceeding expectations and leading the team to sucess. Excellent at troubleshooting problems and building successful solutions, exceeding goals and staying current on company offerings. Experienced in a fast-paced and energetic environment that prioritizes customer needs and concerns. Able to resolve customer concerns and problems quickly and efficiently, with a strong worth ethic, adaptability and exceptional interpersonal skills. Ability to complete tasks on time in both individual and team settings. Eagerly seeking a Remote Customer Service position to expand skills while facilitating company growth. WORK EXPERIENCE

Carlie Cs • Dunn, North Carolina, USA

Customer Service Associate

• Provided exemplary customer service in a fast-paced environment.

• Adapted quickly to changing circumstances.

• Anticipated customer needs and responded proactively.

• Maintained poise and professionalism in high-pressure situations.

• Resolved customer issues ef ciently.

• Established and nurtured positive customer relationships.

• Informed customers about special promotions and provided detailed information for various products.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Provided training and support to new associates to help provide high-quality customer service.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered strong customer service skills, keeping customers satisfied and increasing.

• Anticipated customer needs and responded proactively. Carlie Cs Iga • Coats, North Carolina, USA • 10/2010 - 02/2012 Customer Service Associate/Cashier

• Demonstrated exceptional multitasking, adaptability, and exibility.

• Responded to inquiries, identi ed issues, and addressed complaints.

• Offered prompt service to meet customer requirements.

• Possessed comprehensive product and service knowledge.

• Maintained high customer service and ef ciency standards during peak hours.

• Drove customer loyalty and consistent sales through friendly, ef cient customer service and knowledgeable assistance.

• Worked flexible schedule and extra shifts to meet business needs.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Took ownership of customer issues and followed problems through to resolution. EDUCATION

GED

Central Carolina Community College • 05/2011

SKILLS

Efficient and Detail-Oriented, Self Confidence, Ability To Work Under Pressure, Product Knowledge, Active listening, Professionalism, Time Management, Customer Satisfaction, Customer Retention, Self-Starter, Analytical and Problem Solving Skills, Critical and Creative Thinking, De-escalation Techniques, Excellent Multitasker, Highly Organized, Adaptable and Flexible, Courteous with a Strong Service Mindset, Prioritization, Calm and Professional Under Strong Pressure, Building Customer Trust, High Accuracy, Interpersonal Skills, Issue and Complaint Resolution, Quick Learner, Regulatory Compliance, Team-Oriented and Cooperative, Technologically Savvy, Understanding Customer Needs, Disciplined and Focused, Patience and Empathy, Positive Attitude and Enthusiasm, Strong Work Ethic

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