Euletia Flowers

Healthcare IT Trainer/Analyst

Contact

***** * **. #***

Houston, Tx 77064

346-***-****

ad0j28@r.postjobfree.com

Over 20yrs of Medical Experience as a Certified Medical Assistant and EMR PT/ ID/Trainer/Analyst for providers and medical support staff of all levels with front and back-office experience in a clinic and hospital capacity.

Seeking FTE, open for travel & contract consulting

Experience

Education

Tampa General Hospital, West Palm Beach, FL Epic CT for HIM & OnBase 09/2023- Present (Contract ends in Oct.)

Completed TDR (Test/Technical Dress Rehearsal) for the West Palm Beach Thoracic Surgery location

Train HIM and OnBase

Provided go-live as well as workflow support for Cadence, HIM/OnBase and AMB

Identified problems, evaluated alternative WF, and negotiated plus implemented solutions.

Legacy Community Health, Houston, TX Epic IT PT/ Application Specialist AMB, Healthy Planet, Cadence, Wisdom, 04/2023- 08/2023

Complete TDR (Test/Technical Dress Rehearsal) for various locations

Provide Level 2 support Help Desk support and educate end users with Epic Revenue Cycle applications and complementary applications.

Develop a strong understanding of the Epic University application(s) as implemented at HCN

Author training materials for specific Epic application work group meetings, project or upgrade timelines

Act as a resource to aid in E-Learning course development, ongoing new hire education, go-live/end-user support, demonstrations of the Epic U system, and other duties pertinent to onboarding & education

Execute business operation production tasks necessary for successful business operations

Duly Health (Consultant), Epic PT AMB, Cadence, PB, Referrals & Radiant/FD CT 09/2022- 01/2023

Virtual Credentialed Trainer for AMB, Cadence, PB, Referrals & Rad/FD + Personalization & go-live Support.

Work closely with the application PT’s for all new Epic updates & training materials during the implementation life cycle. ID/Curriculum Design + Development for Super + End User training. Tip sheet creation for the various Epic Applications as needed.

Epic Personalization/Support HIM/AMB PT Analyst 01/2022- 08/2022

(Consultant Scripps Health & Advent Health)

Provide scheduled training sessions to make their charting more effective and efficient, document my training in Epic Signal. Provide virtual training for HIM & Identity.

UHG United Health Group, Principal Trainer in the Care Delivery Operations division of NW Region of Optum Care Delivery, Seattle, WA 05/2021- 01/2022

Principal Trainer for Epic Tapestry (PA+Ref)/ Facets virtual classroom/ Provider + Member/ benefits & claims.

Provide Help Desk support

4WK New Hire trainings. Curriculum Development for all Service Advocates. Working closely with the ID team for all curriculum development/ optimization/ testing for training/delivery.

Epic Personalization/Support PT AMB/Cadence Analyst 01/2021- 08/2021

(Consultant Harris Center & Jefferson Health)

Provide scheduled training sessions to make their charting more effective and efficient. Provide virtual training for Cadence. Personalizing Specialty specific Epic profiles for Inpatient, ASAP & Wisdom utilizing SmartTools.

Epic Ambulatory, HIM and Identity Virtual Principal Trainer, Brown & Toland Physicians, Oakland CA 8/2019- 10/28/2020

Maintaining a deliverable tracker and training matrix for conducting and documenting multiple virtual classrooms as well as e-learning training programs. Super User/Physician Champion program lead and curriculum developer.

Trainer for all new hires, additional training for existing staff and Super Users/Physician Champions as required.

Provide daily Help Desk support

Assisted in all WF/walk through design sessions for multiple locations. Maintaining the Epic MST environment build worked with all Physician Toolkit Build and Epic Analyst to ensure the Epic Foundation System is virtually implemented in training.

Clinical Informatics Educator for Epic Ambulatory 2018 Physician Optimization Team, Stanford Healthcare, Palo Alto, CA 12/2018- 6-2019

Project Manager for the rollout of Epic Ambulatory Physician Optimization responsible for; The Initial Engagement/Kick Off process by coordinating the phases of providers signing up for the Epic Concierge program, have scheduled observations & training sessions.

I managed the entire process of ensuring leadership has what’s need to complete the providers needs survey. And I provide weekly status reports.

Provide daily Help Desk support

Principal Credentialed Epic 2017 Ambulatory, Cadence, HIM and Wisdom Trainer/ Site Specialist III/ Business Analyst – One Community Health, Sacramento, CA 5/2017- 11/2018

Site Specialist III for multiple locations and specialties responsible for responding and resolving end user help desk tickets utilizing Jira. Light build work for provider documentation (SmartList, SmartPhrase, Note Writer and Template). Document and improve upon all Ochin Epic workflows.

Subject Matter Expert maintaining up-to-date information in the operation and application of all Epic modules and a working knowledge of indicators, standards, and processes related to these systems. Work with management as a Project Manager to improve and streamline related software processes.

Support Duties; Assist end users with elbow to elbow support at various times. Train and manage Super Users to assist in end user knowledge of the Ochin Epic and spot check system workflows.

Provide daily Help Desk support

Epic Personalization/Support Analyst 09/2016- 04/2017

(Consultant US travel)

Provide Go-Live support to various locations & Epic applications. Provide scheduled training sessions to make their charting more effective and efficient. Personalizing Specialty specific Epic profiles utilizing SmartTools.

Clinical Support Specialist, Cerner Millennium/Allscripts/ Dragon–Dignity Health, Sacramento, CA 10/2015-8/2016

I supported the clinicians and staff providing patient care in the ambulatory clinic setting.

Principle Trainer for New Provider Orientation and New Employee Orientation. I participated in workflow design, development, and re-engineering as upgrades, enhancement requests, and new regulations are presented. I participated as assigned on project implementation teams; workflow documentation initiatives; and clinical enhancement and optimization efforts. This positions primary responsibility for initial problem triage and assignment, first call issue resolution, critical problem solving, and collaborating/escalation with other IT support teams.

CMA/Epic + Cerner & OnBase EMR US Travel Consultant/ Credentialed Trainer at a Business/ Workflow Analyst Level. Multiple locations 2002 – 2015 The following duties were included but were not limited to:

Creating workflows that utilize the current state job description prior to Epic in each navigator and assisting as a CMA to ensure all data is entered in correctly.

I provided clinical documentation by including each original clinic progress notes utilizing Note Writer, Smart Text, Smart Links and Dragon or a dictated transcription application. I assisted in the first phase build of Preference Lists, Smart Sets, Groups and Panel testing (CPOE). Mapping and testing the build in each application before moving into production.

As a Business Analyst I assisted in the design, build and identifying end-user verses build issues. I assisted in the first phase build as well as manage SER/Security records for the employees. I created curriculum as a Credentialed Trainer for MD's, RN’s CMA's, CSR's, Lab Techs and Clinical Support Staff. Training in the following areas: Epic Ambulatory, Inpatient ASAP, CPOE and Cadence. I assisted in medical billing/coding procedures and the protocols necessary to enforce them ethically and without liability.

Western Career College • Sacramento, CA Certified Medical Assistant • 1998

Certified Epic Principal Trainer • 2019

Credentialed Trainer in various Epic Applications • 2002-2022

Skills

Certified Epic Ambulatory and Proficient in HIM + Identity Principal Trainer. Credentialed in Epic Cadence/PB, Tapestry, Wisdom, Healthy Planet, Phoenix, Care Everywhere, MyChart, Haiku, Canto, ASAP, and ClinDoc/CPOE as well as the Dragon Application.

Experience in Allscripts and Cerner Millennium PowerChart Application Analyst. OnBase and PACS

Wide range of essential Administrative organizational, clerical and technical skills.

Business/Workflow/Application Support Analyst with experience in developing application requirements and working in a team environment to coordinate a plan for installation on a wide range and/or phases. Project Manager for a wide range of projects.

Proven ability to evaluate all IT application updates, troubleshoot production issues, new requirements and/or enhancements to existing applications and prepare specifications and documentation in a timely fashion.

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