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Call Center Service Delivery

Location:
Hattiesburg, MS
Posted:
October 22, 2023

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Resume:

JACQUILYN

TATUM

Legal Admin

Specialist.

Objective

Astute call center professional offering

polished communication skills and

talent for overcoming customer

objections. Self-motivated and true

team player. Dedicated customer

service professional with knowledge of

service delivery and proven

multitasking abilities. Passionate about

promoting lasting customer

satisfaction by delivering quality

service and unparalleled support.

Education

Delgado Comm. College

City Park Ave

Contact

Hattiesburg,Ms

https://www.linkedin.com/in/jacquilyn-

tatum-14486222b/

601-***-****

ad0j1n@r.postjobfree.com

Experience

Legal Admin. Specialist/Dept. Of Veteran Affairs

January 2023-Currently employed

Handle inbound calls from veterans, spouse, surviving spouse, and dependents calling in with inquiries about their health benefits, education, death benefits, and inquiring about claims and appeal status that were put in.

Emergency Roadside Assistant/MCI

March 2020-Feburary 2023

Answered high volume calls from members who need

emergency roadside assistance, assist with dispatching, verifying member services, and routed drivers to

authorized repair facilities as needed.

Disaster Assistant/Titan Technologies

October 2022-March 2023

Received inbound call from survivors who were in a natural disaster, calling in to get help with shelter, food, clothing. Assisted survivors in need of help with

financial help with rebuilding home, or help with finding a home or repairing vehicle due to a disaster.



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