Call Center Service Delivery
Resume:
JACQUILYN
TATUM
Legal Admin
Specialist.
Objective
Astute call center professional offering
polished communication skills and
talent for overcoming customer
objections. Self-motivated and true
team player. Dedicated customer
service professional with knowledge of
service delivery and proven
multitasking abilities. Passionate about
promoting lasting customer
satisfaction by delivering quality
service and unparalleled support.
Education
Delgado Comm. College
City Park Ave
Contact
Hattiesburg,Ms
https://www.linkedin.com/in/jacquilyn-
tatum-14486222b/
**************@*****.***
Experience
Legal Admin. Specialist/Dept. Of Veteran Affairs
January 2023-Currently employed
Handle inbound calls from veterans, spouse, surviving spouse, and dependents calling in with inquiries about their health benefits, education, death benefits, and inquiring about claims and appeal status that were put in.
Emergency Roadside Assistant/MCI
March 2020-Feburary 2023
Answered high volume calls from members who need
emergency roadside assistance, assist with dispatching, verifying member services, and routed drivers to
authorized repair facilities as needed.
Disaster Assistant/Titan Technologies
October 2022-March 2023
Received inbound call from survivors who were in a natural disaster, calling in to get help with shelter, food, clothing. Assisted survivors in need of help with
financial help with rebuilding home, or help with finding a home or repairing vehicle due to a disaster.
Contact this candidate