SANDRA HUNTER

Santa Maria, CA***** 805-***-**** ad0j1b@r.postjobfree.com Online Digital Resume

PROFESSIONAL SUMMARY

Customer-oriented General Manager with 29 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

SKILLS

WORK HISTORY

REGIONAL SALES DIRECTOR, 01/2019 to Current

SAFETY CONSULTING SERVICES, LLC – SANTA MARIA, CA

• Created company in 2019 with a focus to train community and business partners in Safety, Fire Protection and Fire Drills.

• Developed Regional Accounts for Healthcare Facilities on the Central Coast, Central Valley and North Los Angeles increasing Client Portfolio from 6 to 29.

• Hires Specialized Medical Event Staff for venues: Solvang Half Marathon - Solvang, CA., She-Bang Music and Arts Festival in San Luis Obispo, CA., Babes Ride Out - Santa Ynez, CA.

• Assist training Medical, Hazmat and Communication at home and workplace.

• Specialize in First Aid/CPR Training, Stop the Bleed Classes, OSHA and COVID-19 Compliance Operations.

• Acquired Educational Licensee thru Department of Defense that allows our business to use Stop the Bleed marks in our educational activities.

• Business Leadership

• Hiring and Onboarding

• Customer Engagement

• Delegation and Supervision

• Recruitment and Training

• Financial Forecasting

• Analyzing Profitability

• Records Organization and Management

• Performance Coaching and Evaluation

• Scheduling and Payroll Reporting

• Management Team-Building

• Conflict Resolution

• Cost Management

• Human Resources Management

• Merchandising and Visual Elements

• P&L Management

• Loss Prevention Investigation

• Grand Openings and Special Events

• Provides daily leadership, direction and supervision with hands on support to Veterinarians,Veterinary Assistants and Veterinarians.

• Maintain efficiency of Clinic operation by optimum scheduling of Clinic Staff and Clients.

• Partner with Chief Veterinarian and Director of Veterinary Services on all financial administration, income reconciliation, accounts payable, accounts receivable, and invoicing.

• Facilitate Vaccine Clinic and Clinic HQ communication from Clients including Animal History and Medical Records.

• Partners with Surgery Team during check-in, check-out, surgery prep and observation of recovery.

• Manages medical supply inventory and ordering.

• Oversee humane care and treatment of public and shelter animals kenneled at the clinic. GENERAL MANAGER, 12/2021 to 08/2022

PETCO – Santa Maria, CA.

• Coached Partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings in Petco Listens to 95%.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Promoted 4 Partners to leadership positions, and developing internal pipeline for future positions.

• Set clear expectations and created positive working environment for employees resulting in highest marks for year end Petco Employee Engagement Survey for the District.

• Accomplished multiple tasks within established timeframes utilizing internal company Store IQ Communications for planning and prioritizing.

• Motivated Team Members to meet and exceed objectives by setting goals to performance on daily basis, implementing improvement strategies and leading District #1 in New Pals Rewards YTD. SERVICES MANAGER, 03/2021 to 12/2021

ULTA BEAUTY – SANTA MARIA, CA

• Driving results in Salon and Prestige boutiques, focused on recruiting, hiring and staffed Full-time Benefit Arch Expert, Clinique Beauty Advisor and 2 Prestige Beauty Advisors ensuring succession planning in place for future growth.

• Lead weekly goal setting meetings with Prestige Team reviewing sales performance and consistent 100% NPS for Service Performance.

• Participates in weekly General Manager and Service Manager Conference Calls and monthly Virtual Visits.

• Utilized Payroll Management Tool establishing and optimizing schedules keeping coverage and service in line with Scheduling Forecast.

• Promoted Stylist to Master Stylist leading the District on Services, Rebooking and Building Clientele. EDUCATION

CERTIFICATE: ADMINISTRATION OF JUSTICE, 05/1992

Santa Barbara City College - Santa Barbara, CA

CERTIFICATIONS

BrightStar Care Recruiter and Advanced Recruiter Boot Camp - Certificate of Completion - September 2022 Disney's Approach to Leadership Excellence - Disney Institute - 2022 COVID 19 Awareness - 360 Training 2020 Credential ID #000********* - 2020 CPR, AED and Basic First Aid All Ages (G2015) DC Blended - Expires September 2024

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