Tristan D. Baird

EXECUTIVE VICE PRESIDENT OF OPERATIONS / COO

ad0j0u@r.postjobfree.com / 913-***-****

Solutions-driven Executive Director and Vice President of Operations, with a track record of more than two decades of proven excellence in: Finance Management, Property Management, Asset Management, and Human Resources Management.

Possess an extensive background in Operations Management and executive leadership, with a strong focus on building results-driven initiatives and teams. Adept at coaching, mentoring, and developing high producing management and administrative sales teams.

Effective leader, experienced at creating and implementing training strategies and KPI’s that develop employee strengths, drive growth, and increase efficiency.

Utilizes an open door management style, and a hands-on approach to employee development and mentorship. Proficient at creating multiple touch points that identify team weaknesses and effectively refocus energy where needed.

Proficient communicator with a successful history of building strong networks of clients and business partners.

Critical thinker and decision maker, quickly anticipating and reacting to the changing needs of clients and employees.

CAREER HIGHLIGHTS

Achieved a 40% increase to existing client accounts by consolidating management teams, restructuring portfolio budgets and earning trust from clients to diversify portfolio accounts.

Generated 98% positive client reviews by devising and executing new client processes - including one-to-one regular and ongoing client meetings, quarterly updates, and efficiency control.

Delivered a 68% increase in a declining book of business through operational budget evaluation, financial restructuring and forecasting.

Secured a 60% increase in new client referrals by focusing on corporate outreach, financial reporting, client relations and retention, quality control practices and procedures.

PROFESSIONAL EXPERIENCE

FirstService Residential – North Kansas City, Missouri Mar 2022 to Current Regional Director of Operations

Host / Attend multiple Board meetings and give Board guidance when appropriate.

Work closely with the on-site Manager, Board of Directors, and developer to manage and operate the community.

•Facilitate solutions to problems between communities and internal support staff. Manage client relations.

•Employee training administration.

Provide specific assistance to on-site manager in financial management, administration, corporate policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures.

Responsible for development of contracts when appropriate for all Ancillary Services. Provide FirstService Residential with the opportunity to bid on Ancillary Services.

Review quality of services provided to the Association.

Communicate with BOD regularly by either weekly personal contact or telephone. Thereby, establishing a personal relationship with the Board.

Attend / host team and RD meetings.

Recruit and interview prospective managers.

Attend annual budget/election meetings.

Conduct property visits regularly and provides on-site Manager with recommendations and observations to improve the property.

Participate in Corporate committees as assigned.

Attend staff monthly meeting at each building.

Ensure that the maintenance manual, equipment checklists and books are in place and are current as well as all FirstService Residential approved binders.

Mentor / train the on-site Manager in order to effectively meet the needs of the Association in efficient management and motivate employees for maximum individual potential.

Assist on-site Manager with obtaining all service, maintenance and security contracts.

Encourage on-site Manager to cross-train employees when possible for greater efficiency and flexibility.

Review/assist the obtaining and financing of all required insurance coverage.

Monitor reserve funds to insure they are being used in accordance with BOD and regulatory requirements.

Ensure that on-site Manager follows The Company's corporate policies including but not limited to, recruiting, payroll processes, accounting, and human resources policies.

Ensure that Association records are kept in good order.

Provide a five-star customer service at all times by attending to all calls and messages immediately.

Act as intermediary with owner/residents, on-site managers, and all other staff, to assist in prompt response to questions/problems.

Follow safety procedures and maintains a safe work environment.

Liaise with local and state governance to promote and establish partnerships geared toward community advancement.

Platinum Realty LLC. – Overland Park, Kansas. October 2020 to Mar 2022

Executive Director of Operations

•Responsible for financial oversight and daily management of all commercial portfolios.

•Human Resources management / Benefits administration

•Employee training, work flow and quality control.

•Developed and managed comprehensive corporate asset management plan for commercial portfolios in order to achieve financial and compliance goals.

•Directly negotiated and managed all corporate leasing and chain build outs.

•Responsible for all corporate real estate compliance oversight and training.

•Developed preventive maintenance procedures and safety practices.

•Developed inspection and reporting procedures to ensure safety, quality control and adherence to company standards.

•Developed relationships within the respective local municipalities and local business communities.

•Developed and maintained five year capital expenditure plans for all portfolios.

•Provide direct and indirect bidding, management and detailed oversight of commercial build outs.

•Responsible for the negotiation and management of all portfolio vendor contracts.

•Responsible for environmental research and reporting, speculation, asset acquisition and disposal, ownership reporting.

•Marketing oversight of all commercial assets to positively impact bottom line.

•Research and analyze potential business opportunities or market threats.

•Assist with tenant relations and contractor services.

•Oversee on-site project management

•Responsible for lease terms and negotiations.

•Supervise commercial leasing internally and externally.

•Supervise administrative support company wide.

•Upgrade management software company-wide.

•Other C suite responsibilities as needed.

Block & Company, Inc., Realtors - Kansas City Missouri June 2014 to September 2020

Executive Director of Operations

•Responsible for revenue growth by developing and mentoring client centered revenue producing Commercial Property Management teams.

•Responsible for ensuring departmental productivity, in charge of a book of business consisting of ultra-high net worth clientele. Developed customized financial plans, provided investment advice and strategies appropriate for clients' risk level.

•Responsible for customer care / client and employee satisfaction.

•Developed strategies related to Real Estate portfolio and wealth management of ultra-high net worth client assets, and facilitated integral staff training/coaching services to ensure high client retention rates.

•Responsible for commercial leasing negotiations and renewals.

•Responsible for TIF / CID grant underwriting and project management oversight.

•Cultivated strategic alliances with key business partners to ensure ongoing referrals for new clients and potential candidates of new team members.

•Restructured management departments and corporate positions to promote efficiency.

•Redefined standards and guidelines.

•Drove workforce evaluations essential for increasing the firm's productivity.

•Provided primary leadership to division directors and department managers.

•Instituted and enforced company policies ensuring that all departments maintain compliance with TIF, CID, HUD, FHA, FDIC, CLA, FACTA, EEOC, and HR legal statutes and guidelines.

•Developed new operational and HR procedure manuals, reducing corporate exposure, and improving employee satisfaction and retention.

•Prepared and presented quarterly Investor reports, such as budget, variance, forecasting, reconciliations, property inspection reports, and recommendations to ownership.

•Catastrophic Event manager.

•Managed and supervised corporate operations daily, including; on boarding, training, human resources, speculation, client resourcing, client relationships, and quality control.

•Managed corporate HR compliance, created and implemented onboarding procedures and conflict resolution strategies across all departments.

•Human Resources Manager / Corporate 401-K Retirement Plan Manager / Benefits Manager.

Marcelle Holdings LLC. - Overland Park Kansas November 2008 to June 2014

Executive Vice President of Operations / COO

•Corporate wide operational and financial oversight.

•Human Resources Management.

•Benefits Administrator.

•Managed a team of 115 employees comprised of varying levels of staff and departments.

•Responsible for optimizing financial processes and operations while improving sales efforts in management campaigns, contributing to the design and launch of training, developing programs and practices to promote growth.

•Portfolio oversight of more than 316 million square feet of rental space comprised of:

Residential properties.

Warehouse - plant production, storage, and distribution.

Commercial - storefront, storage, mixed use high rise, and retail.

Seniors residential communities (section 202).

•Returned failing commercial retail portfolio to economic solvency.

•Ensured portfolio occupancy goals were achieved and exceeded by utilizing a variety of creative marketing and management strategies while working closely with on-site staff and second level management.

•Developed and maintained an operational budget for a commercial portfolio in excess of $83. ML.

•Developed portfolio capital expense budgets, reporting NOI variances to ownership.

•Implemented operational marketing and budgeting strategies resulting in the financial turnaround of nine previously depressed assets.

•Created maintenance development and safety training programs, resulting in contractual services being brought in house for a 16% unbudgeted gain to NOI.

•Responsible for implementing OSHA Warehouse Safety compliance policies and procedures.

•Responsible for reviewing, analyzing, and implementing compliance policies and procedures issued by the Department of Housing and Urban Development.

•Solved complex client investment needs through the effective management of multi-generational financial plans.

•Amplified clients' net revenue by implementing effective strategies, and utilized negotiation tactics and networking strategies to acquire new business opportunities and referrals.

•Formulated and initiated training standards/metrics for new employees, and conducted human resource seminars for managers, related to risk management and operational practices in the context of compliant portfolio management.

•Human Recourses Coordinator / Corporate 401-K Retirement Plan Manager / Benefits Manager / Quality Control Manager.

•Development / Rehab Project Oversight $17 Mil. - $20 Mil.

JRK Residential Management - Los Angeles, CA / Midwest Vice President (5/2003 to 11/2008)

Preservation of Affordable Housing (POAH) - Chicago, IL /Regional Area Manager (6/2000 to 5/2003)

Black Economic Union of Kansas City - 501c3 - Kansas City, MO /Operations Manager (1/1998 to 6/2000)

Proficiency

Citrix, Micro HUD, E-Site Management, Yardi Management Systems, Sales Force, Asana, Traction, Trello, Microsoft Office Suite, Power Point.

Strong technical knowledge of LIHTC compliance, 501-C3, 202, Residential / Commercial Property

Multi-state portfolio management, Contract Negotiation

Logistics Management / KPI Development

Human Resources coordinator, Human Resources compliance manager, Adept practitioner of conflict resolution and de escalation strategies.

401-K Retirement Plan manager and administrator.

Finance management, budgeting, strategic financial planning.

Team building, Coaching, leadership development, Relationship management.

Sigma Six Green Belt.

Ability to learn and adapt to new systems in an ever changing environment.

Client Services Development, Client relations Customer care.

Education and Awards:

Medgar Evers College - Brooklyn, NY

Bachelor's Degree in Business Management / Business Finance

Awarded the 2004 Governor’s Cup Award for Project Management.

Affiliations:

Member, District Commercial Planning Committee.

Corporate representative to the KC. Music Festival Planning Committee.

501c3 Compliance manager (Wheatley House)

501c4 Lobbyist.

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