Joseph Ruben Hidalgo

Downey, CA Email: ad0j07@r.postjobfree.com Cell: 909-***-****

SUMMARY

** ***** ** ***********, *********, and reviewing technical information/data. Strong decision-making skills and recommendations that align with company policies and procedures to ensure customer satisfaction. Coordinate the development and execution of key deliverables and presentations. Demonstrated a strong role in being a team player to increase productivity and achieve goals. Proven ability to work both independently and within a team environment to effectively adjust to multiple assignments and priority of work changes.

● Analytical work ● Contract Management

● Project and Process Management ● Customer Service PROFESSIONAL EXPERIENCE

O’Connell’s Cocktail Bar – Long Beach 2023 - Current Barback/Co-Bartender

Continued to improve customer relations by serving beer, cocktails, and other beverages in a friendly and customer centric manner.

Maintained a clean and organized bar to optimize customer experience.

Closed the bar in a timely and responsible manner in accordance with bar hours and policies.

Kept bar inventory well-stocked by closely monitoring inventory on the floor and in storage.

Created credit card tabs and closed out credit card tabs accordingly.

Tallied and verified cash and credit card transactions according to company prices and policies.

Provided friendly customer service to ensure new and repeating customer business.

Verified ages of younger patrons are of the legal age limit.

Prepared beverages in a fast-paced environment.

Southern California Edison – Rosemead, CA/Teleworking 2022 - Current Senior Contract Management Specialist / Grid Contracts Management CPUC & Special Contracts

Manages contracts for the Grid Contracts Management Team – Rule 2H Added Facilities agreements, including developing and distributing grid renewal contracts, invoicing, working with internal/external stakeholders to ensure all contracts requirements are met in a timely manner, contract execution, progress tracking, progress presenting, and archiving all documentation according to company standards.

Responsible for the development of internal process and procedure documents for current and future team members to utilize for training purposes or as a reference tool.

Presents weekly updates to leadership for the purpose of ensuring all Rule 2H contractual timelines/milestones are met, along with addressing any extenuating circumstances tied to a given contract while staying in compliance with the California Public Utilities Commission.

Utilizes Team SharePoint and archive repositories accordingly, responsible for maintaining and utilizing SharePoint to ensure all documentation is available to team members.

Act as a consultant to team members, cross functional teams, and management to provide alternative solutions to current organizational and team issues/hindrances.

Successfully utilize project management skills while planning, organizing, coordinating, and supporting numerous projects and assignments simultaneously, prioritizing changing workloads, and maintaining a high level of accuracy under time pressure, being able to switch from work as needed.

Supports all contractual obligations for the Grid Contracts Management group, within the Integrated System & Planning Organization.

Receive, organize, enter, review, and assess technical data with a high level of accuracy. Which includes tracking of electronic records and data extraction from contract related invoicing.

Monitoring and maintaining the Grid Contracts Management outlook inbox, to ensure all pertinent incoming and outgoing mail is addressed and/or delegated accordingly.

Utilize applications such as: SAS, Ariba, SAP, SharePoint, and Excel to maintain comprehensive indexing and filing systems for various contract needs, staffing obligations, and payment processing.

Demonstrating excellent oral and written communication skills when handling contractor correspondence; to evaluate and resolve inquiries, issues, and concerns via phone, email, and Teams Meetings.

Lead meetings and sync-ups in coordination with team and organizational stakeholders, including creating agendas, summarizing meeting details, tracking action items, and communicating project milestones.

Meeting productivity, quality, and other contractual metrics monthly while driving operational improvements.

Demonstrating experience entering, reviewing, and assessing technical data with a high level of accuracy.

Take responsibility for managing project/contract “Milestones” in a timely and efficient manner.

Superb communication skills leading the facilitation and collaboration with various stakeholders including senior leadership team, and/or relevant parties.

Initiate invoice processing and manage payments for the purposes of charging external entities their contractual fees in coordination with internal stakeholders.

Ensure all documents/milestones are met and submitted by the customer to ensure all milestone obligations are met.

Demonstrating knowledge and skills in MS Office (Word, Excel, PowerPoint, Access). Including the utilization of Excel functions, such as V- lookups and Pivot Tables.

Provide analysis, follow-up with relevant stakeholders and evaluate inquiries, issues, and problems to ensure the appropriate action is taken to the satisfaction of the customer and approved vendors.

Working in a team environment and successfully being held accountable for team goals as well as individual goals.

Staying current with relevant technology and innovations to be readily available to assist customer inquiries.

Maintaining customer confidentiality, a priority when managing such information in the Grid Contracts Management group.

Present and communicate data analytics results to various internal stakeholders including Business Customer Division, Project management leads, engineering, planning teams, and senior management.

Maintain and build customer relationships while holding them accountable to all contractual obligations for Rule 2H contracts.

Provide analysis, follow-up with relevant stakeholders and evaluate inquiries, issues and problems to ensure the appropriate action is taken to the satisfaction of the customer, Company, and/or CPUC in compliance with policies, procedures, tariff rules and rates. Southern California Edison – Pomona, CA/Teleworking 2020 - 2022 Bus Ops Analys, Specialist / Resource & Performance Management

Supports the Resource & Performance Management team with all contractual, staffing, invoicing, budgeting, recruitment, goal development, and people & culture needs.

Designated as the lead for creating surveys & presenting finding to leadership for the purposes of improving employee recognition throughout the organization.

Team SharePoint site owner, responsible for maintaining and creating the internal SharePoint site for the purposes of sharing relevant team and organizational updates and news.

Act as a consultant to team members, cross functional teams, and management to provide alternative solutions to current organizational and team issues/hindrances.

Successfully utilize project management skills while planning, organizing, coordinating, and supporting numerous projects and assignments simultaneously, prioritizing changing workloads, and maintaining a high level of accuracy under time pressure, being able to switch from work as needed.

Appointed team lead for all invoice processing needs, which includes document analyzation, reconciling Ariba with third party documentation, cost tracking in various tools such as Excel and SharePoint, and working closely with approved vendors.

Selected team lead responsible for the ordering and facilitation of all Personal Protective Equipment within the ISP organization, this includes extensive work in SAP and ongoing communication with all stakeholders.

Supports all contractual obligations for the Resource & Performance Management group, within the Integrated System & Planning Organization.

Receive, organize, enter, review, and assess technical data with a high level of accuracy. Which includes tracking of electronic records and data extraction from contract related invoicing.

Monitoring and maintaining the Integrated System Planning-RPM outlook inbox, to ensure all pertinent incoming and outgoing mail is addressed and delegated accordingly.

Utilize applications such as: SAS, Ariba, SAP, SharePoint, and Excel to maintain comprehensive indexing and filing systems for various contract needs, staffing obligations, and payment processing.

Demonstrating excellent oral and written communication skills when handling contractor correspondence; to evaluate and resolve inquiries, issues, and concerns via phone, email, and Teams Meetings.

Lead meetings and sync-ups in coordination with team and organizational stakeholders, including creating agendas, summarizing meeting details, tracking action items, and communicating project milestones.

Meeting productivity, quality, and other performance metrics monthly while driving operational improvements.

Demonstrating experience entering, reviewing, and assessing technical data with a high level of accuracy.

Take responsibility for managing project/contract “Milestones” in a timely and efficient manner.

Superb communication skills leading the facilitation and collaboration with various stakeholders including senior leadership team, and/or relevant parties.

Create & Manage new Purchase Requisitions for the purposes of hiring engineering consultants for various groups in the organization.

Manage Purchase Orders in coordination with team leads & managerial stakeholders responsible for managing vendors.

Ensure all documents/milestones are submitted by the customer in a timely and accurate manner.

Demonstrating knowledge and skills in MS Office (Word, Excel, PowerPoint, Access). Including the utilization of Excel functions, such as V- lookups and Pivot Tables.

Provide analysis, follow-up with relevant stakeholders and evaluate inquiries, issues, and problems to ensure the appropriate action is taken to the satisfaction of the customer and approved vendors.

Working in a team environment and successfully being held accountable for team goals as well as individual goals.

Staying current with relevant technology and innovations to be readily available to assist customer inquiries.

Maintaining customer confidentiality, a priority when managing such information in the Resource & Performance Management group.

ISP Training Team auditor, responsible for managing meeting recordings, facilitating training class surveys, and developing job training aids for the utilization of the training team members.

Southern California Edison – Irwindale, CA 2017 - 2020 Analyst Business II - Third Party / C.I.S.R. Processing Department

Analyzing Customer Information Service Request contracts and data requests for the Third-Party department of the Revenue Services Organization in compliance with the California Public Utility Commission.

Designated Third Party Desk team lead, responsible for submitting all employee access requests, monthly status updates to senior management, project management, escalations/issues, special projects and process improvement initiatives.

Utilizing and maintaining the Third-Party inbox to successfully produce and distribute confidential customer data usage reports (Billing summaries/Time of use data) to approved external and internal partners.

Third party SharePoint site owner, responsible for maintaining and creating SharePoint sites for the purposes of transmitting large sets of confidential customer usage.

Successfully utilize project management skills while planning, organizing, coordinating, and supporting numerous projects and assignments simultaneously, prioritizing changing workloads, and maintaining a high level of accuracy under time pressure, being able to switch from work as needed.

Appointed team representative for all internal and external audit requests, which includes extensive research, executive-level proposed recommendations to senior management and audit interviews in 2018, 2019, and January 2020.

Selected to help identify updates required to the OOR Fees from the 2015 GRC. This effort included over a month of various meetings with management and leadership which consisted of in-depth discussions and decision making on my part with regards to the time and cost of services.

Manage the work distribution of all incoming CISR contract requests received from external vendors, which includes assigning work accordingly to team members.

Receive, organize, enter, review, and assess technical data with a high level of accuracy. Which includes tracking of electronic records and large data requests within various applications including Access database.

Utilize applications such as: CSS, IEE, ESPI, BOBJ, SAS, SAP, SharePoint, and Excel to maintain comprehensive indexing and filing systems for confidential customer account information, production of interval data reports, billing history reports, contracts, etc.

Demonstrating excellent oral and written communication skills when handling contractor correspondence; to evaluate and resolve inquiries, issues, and concerns via phone and/or email.

Conducting customer callbacks to third party entities regarding their contract submittal status.

Meeting productivity, quality and other performance metrics monthly while driving operational improvements.

Demonstrating experience entering, reviewing, and assessing technical data with a high level of accuracy.

Designated point of contact for CSRP migration efforts and data cleansing and reporting on various metrics.

Assigned with the task of assisting in the development and execution of new process and procedure documents for the 3rd Party desk along-side a Technical writer.

Lead analyst; responsible for training initiatives, work management, scheduling needs, and team Subject Matter Expert.

Present and communicate data analytics results to various internal stakeholders including BCD, CSRP Project leads, Work Management group

(robotics team), and senior management.

Essential resource to the team in utilizing and maintaining the Third-Party inbox to successfully distribute and receive confidential customer data usage to approved third parties to ensure project goals are met in a timely and effective manner.

Crucial contributor on the 2019 Revenue Service Organization All-Hands year end planning team. Which includes creating PowerPoint presentations, organizing, and managing large groups of participants, and speaking to a crowd of 300-plus people.

Accurately extract required data to satisfy CISR form requests by using Microsoft Access data extractions, BCRS program, Business Objects

(BOBJ) and Attachmate Reflection (Green Screen).

Demonstrating knowledge and skills in MS Office (Word, Excel, PowerPoint, Access). Including the utilization of Excel functions, such as V- lookups and Pivot Tables

Worked on several root cause analysis projects including program process initiatives and participation in multiple Kaizen events in which multiple program/process solutions were implemented.

Integrate work across relevant departments and areas to handle diverse customer issues for executive account managers and project/business analysts daily, which helped develop interpersonal skills, manage risk, and enhance customer satisfaction and exceptional service to both internal and external customers and productivity while creating a safe team environment.

Provide analysis, follow-up with relevant stakeholders and evaluate inquiries, issues and problems to ensure the appropriate action is taken to the satisfaction of the customer, Company, and/or CPUC in compliance with policies, procedures, tariff rules and rates. Southern California Edison – Irwindale, CA 2015-2016 Program / Project Analyst 1 – Net Energy Metering Interconnection Department

Managed incoming Interconnection Requests from solar contractors via Power Clerk Interconnect online tool

Analyzed all incoming technical documents, including inspection reports, electrical diagrams, and contract eligibility documents.

Performed contract management responsibilities utilizing CSS Workstation and SAP Customer Relationship Management (CRM) system.

Serving as Subject Matter Expert (SME) in the NEM program that is designed to benefit SCE customers who generate their own electricity using renewable technology.

Processing Generating Facility Interconnection Agreements into a designated database, working with leaders to obtain appropriate managerial signoff and analyzed the provided documents to determine if the customers’ system meets program eligibility requirements in congruity with the CPUC and Rule 21 Tariff

Demonstrated experience entering, reviewing, and assessing technical data with a high level of accuracy.

Demonstrating excellent customer skills when handling contractor and customer calls to evaluate and resolve customer inquiries, issues, and concerns via phone.

Conducting customer callbacks to contractors regarding their status application.

Meeting productivity, quality and other performance metrics on a monthly basis.

Demonstrating experience entering, reviewing, and assessing technical data with a high level of accuracy.

Analyzing electrical Single Line Diagrams for Net Metering customers.

Evaluating inquiries, issues and problems and ensuring the appropriate action is taken to the satisfaction of the customer, Company, and/or CPUC in compliance with policies, procedures, tariff rules and rates.

Demonstrating knowledge and skills in MS Office (Word, Excel, and PowerPoint, Lotus Notes).

Demonstrating experience utilizing a Customer Relationship Management (CRM) database and/or system for data analysis, date extraction and report generation.

Experience in working in CSS, SAP, Power Clerk and Exception Identifier to analyze and retrieve customer data.

Maintaining a safety conscious in the workplace and continuing to follow SCE safety protocols and safe work practices that have led me to stay injury- free.

Working in a team environment and successfully being held accountable for team goals as well as individual goals.

Staying current with relevant technology and innovations to be readily available to assist customer inquiry.

Maintaining customer confidentiality, a priority when handling such information in a business/work environment.

Utilizing SCE.com to refer to the SCE rates and Tariffs.

Working overtime to help reduce workload.

Completed soft skills training regarding Customer Service Phone Etiquette. Orchard Supply Hardware – La Verne, CA

Sales Floor Representative – Various Store Departments 2014-2015

Ensured customer requests are handled in a timely manner

Temporarily led the store from the front of the store, i.e. directing fellow employees to help customers in accordance to their specific needs.

Developed a higher level of proficiency in various fields, including: hardware, automotive, electrical, and lighting.

Developed and maintaining positive customer relationships

Answered incoming calls in accordance to specific customer needs

Provided product options to a large diversity of local customers

Prepared a plethora of hardware products under strict time constraints, i.e. researching product inventory, and physically preparing hardware material.

EDUCATION:

Citrus Community College, 2012-2021

Associate of Arts in Sociology

Certification in CSUGE

California State Polytechnic University, Pomona, 2021-Current Bachelor of Arts in Sociology

REFERENCES: Available upon request

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