OBJECTIVE: TO UTILIZE MY EDUCATION AND SKILLS TO CONTRIBUTE TO THE PROFESSIONAL AND CONTINUED GROWTH OF AN ORGANIZATION. ABILITY TO ADAPT IN A CROSS-FUNCTIONAL, FAST PACED, EVER-CHANGING ENVIRONMENT DEMONSTRATING FLEXIBILITY AND ABILITY TO MEET DEADLINES WHILE HANDLING A HIGH VOLUME WORKLOAD.

EXPERIENCE:

Sept 2022 – Present

Brookdale Senior Living

Associate Relations Investigator

Conduct prompt and thorough investigations of alleged workplace misconduct. Ensure investigations are completed in an objective manner and brought to a logical conclusion. Ability to concisely explain the rationale for conclusions and recommendations.

Conduct thorough, professional, and efficient interviews of individuals accused of misconduct, witnesses, and reporting persons to obtain key facts for proper decision-making.

Analyze and evaluate complex information from multiple sources, including witness statements and other evidence, to make credible determinations and fact-based conclusions.

Provide clear and well-written communications and documentation, including thorough and accurate case synopses to be delivered to leadership. Properly document, store, and maintain records of investigations.

Review and evaluate investigation records completed by community and above-community leaders to assess objectivity, fact-finding methods, and any information still required for closure. Prepare thorough written synopsis of each investigation and input synopsis into case management system.

Exercise discretion and sound professional judgment to maintain confidentiality of investigations and to timely escalate concerns to the correct levels of leadership.

Develop and maintain a professional working relationships with diverse stakeholders across the organization to facilitate a collaborative consensus on outcomes.

Manage, and frequently work in the case management system, through which Integrity Line calls and web based reports are received. Update and maintain information about the calls/reports into the system.

Utilize HR systems such as HRIS, timekeeping, labor management, and other systems in the research and investigation of associate allegations.

Nov 2014 – Sept 2022

Aramark

Human Resources Adjudication Compliance Specialist (July 2016 – September 2022)

Adjudicating and processing the background check results for individuals who present a moderate to high risk to Aramark.

Conduct additional research and facts about the circumstances underlying incidents identified in an individual’s background check results and review any additional information provided by the individual.

Conduct an individualized assessment and adjudicate the individual’s background check results consistent with Aramark’s practices and applicable law, which periodically requires consultation and collaboration with Aramark’s Global Security team and/or Legal Department to properly assess the level of risk to Aramark.

Assess and determine the job relatedness of particular criminal convictions and analyze relevant business necessities including, but not limited to, access to or interactions with sensitive populations, access to confidential information, use of heavy equipment, machinery or vehicles, cash-handling, fiduciary responsibility for the assets of Aramark and/or Aramark’s clients, the environment in which the job’s duties are performed, etc.

Field incoming calls/emails and redirect to appropriate contact as necessary

Conduct departmental audits and education verification

Human Resources Adjudication Compliance Associate (November 2015- July 2016)

Adjudicating and processing the background check results for individuals who present an acceptable to low risk to Aramark.

Confirm compliance with Aramark’s screening process including confirmation that all required background checks were conducted in accordance with Aramark’s practices and applicable law.

Confirm compliance with applicable statutory requirements such as fingerprinting, clearance requirements and/or occupational licenses and registrations.

Handle the issuance of required notices to conditional hires consistent with Aramark’s practices and applicable law.

Assist with background check practices in areas outside of hiring/employment such as volunteers, subcontractors and temporary labor.

Respond to employee and manager inquiries about Aramark’s background check practices and processes.

Conduct trainings for the onboarding of new hires

Completed the inaugural annual audit of contingent labor suppliers by organizing data to ensure that labor suppliers were compliant with applicable state and local laws and Aramark policy

Data Entry Clerk (November 2014 – October 2015)

Ordered background checks of new hires, promotional and internal transfers while adhering to company, state, and client requirements.

Cross training in Human Resources ensuring applicant paperwork is compliant along with posting open positions for clients.

Update and/or edit job requisition data as necessary to ensure accurate source data for reporting

Conducted multiple functions of HR Operations and Systems in creating employee records in HCMS along with updating a candidates status and sending confirmation emails

Cross reference of applicants to sex offender registry for non-profit organizations.

Confirm compliance in application of statutory requirements and employment law standards, including FCRA law application when using third-party providers of background check information.

Act as liaison between centralized Human Resources/Legal Department by facilitating communications, providing answers, and identifying improvement opportunities.

Confirm that all required background checks are conducted in accordance with Aramark’s practices and applicable law, applied on a national scope to include multiple lines of business.

Review offer letters of hourly and salaried candidates

Aug 2014 – Sept 2014

Wood Personnel/Complex Care Solutions

Scheduling Specialist

Conducted outbound calls to members to ascertain medical needs in an effort to facilitate services. Discussed medical history and needs with clients.

Managed multiple clinician calendars in a high volume, face-paced environment with focus on attention to detail.

Provided instruction to clients regarding in-home visits and assessments. Outlined member’s expectations and facilitated service needs.

Evaluated client concerns and determined course of escalation; helped identify solution to complaint or concern.

Aug 2012 – July 2014 Kroll Background America

Quality Assurance Specialist I

Ordered background searches on candidates and evaluated information returned.

Analyzed reports for accuracy and took corrective action to correct any errors by comparing sources of the candidate’s documented credit, driving, professional license, bankruptcy records, and criminal histories.

Investigated error records, deliberately falsified documents, and alias names.

Researched the background history of candidates for various companies and governmental agencies according to client mandated standards.

Responsible for identifying opportunities for quality control and reviewing accuracy of established documentation from internal business partners.

Operated in a cross-functional environment, demonstrating flexibility and team performance.

Worked independently while handling heavy caseloads.

2008 - 2010 HCA Inc.

Summer Internship Program

May – July, 2010 Information Technology Services – Wintel

Finding solutions to aide internal clients via data analysis

May – July, 2009 Legal Department – Employment and Labor

Filing, indexing, copying, prepared closed files for shipping to storage and proofreading documents

May – July, 2008 Legal Department – Operations

Filing, indexing, and shipping closed files to storage

QUALIFICATIONS / EDUCATION:

Middle Tennessee State University (2007-2012)

Bachelor of Science: Criminal Justice

Proficient in Excel, Word, PowerPoint, Outlook, Adobe Acrobat, iCIMS, ServiceNow, HCMS, SharePoint, Internet Explorer and HRIS

Strong organizational and analytical skills with the ability to multi-task and manage a high volume of workflow

References available upon request

Contact this candidate