DANNIELLE N. GREENE

**** ****** ****** **** **** Phone: 678-***-****

Douglasville, GA 30135 Email address: ad0iyo@r.postjobfree.com Objective: To obtain a position that will enable me to utilize my strong leadership, human resources, customer service and managerial skills.

Education: Bachelor of Science in Marketing - Illinois State University Experience:

FedEx Office

Flagship Store Operations Manager/District Trainer May 2006 - Present

• Successful operations of FedEx Office’s largest and most impactful retail store in Atlanta. Manage and grow the business while maintaining Purple Promise service, operational excellence and leading, developing and coaching my direct reports while providing solutions to our customers and reach the store financial goals.

• Responsible for onboarding and training of all new hires in the Atlanta Market

• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers

• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience

• Achieve company objectives for sales and profit performance by providing customer service and effectively consulting using the consulting tools, monitor and direct marketing activities within center to achieve pre-established sales objective including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc.

• Supervision of team members, including responsibilities of scheduling, hiring of all team members, monitoring new hire orientation procedures, training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions. Ensure team members within the store, consistently apply FedEx Office Policies and Procedures. Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment.

• Ensure compliance with Standard Operating Procedures (SOP) through daily inspection and setting expectations. Performing monthly Control Self Monitoring (CSM) audits perform quarterly safety inspections to ensure Federal/State law safety requirements are being met. Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, service quality index, inventory counts, level and reports compliant, daily sales recaps, and daily bank deposits in full compliance with established company policies.

• Evaluate and analyze the centers state by reviewing P& L and Income Statement monthly to set/realign store focuses and make needed adjustments to meet Profit Margins. FedEx Office –Atlanta, Georgia Oct 2000- Feb 2006

Store Assistant Manager

• Assisted in the maintenance of a various amounts of recognizable performances of the branches financial and service measurements, which led to many top 10 of 1200 store awards.

• Ensure that customer service, team member satisfactions are at the highest levels.

• Scheduled and monitored team members schedules to ensure best payroll management.

• Supervise, train, coach and counseling for team members in order to build a productive team, and building benches as well as promote retention.

• Manage day-to-day operations.

• Coordinate marketing and merchandising activities to increase market share in order to assist in meeting budgets.

• Ensure cash control policies.

• Conduct interviews for possible new hire.

• Consult with manager for hiring as well as evaluate the efficiency and productivity by establishing performance standards and objectives.

• Perform all other duties as needed in production flow. Progressive Impressions International-Taylor Corporation-Bloomington, Illinois Jul 99-Aug 2000 PROJECT MANAGER

• Act as a liaison between Progressive Impressions International and clients to develop and implement marketing tools. Manage on-going projects.

• Maintain a good relationship with clients through frequent communication while documenting and forecasting of new sales visions.

• Coordinate the efforts of each department affected by a specific project.

• Multi-tasked in the management of direct mail programs for the following companies: IBM, ReliaStar Financial, A G Edwards, Xerox Corporation, Aid Associates of Lutherans and Potash. Progressive Impressions International-Taylor Corporation-Bloomington, Illinois Aug 98-Jul 99 XEROX LEAD OPERATOR

• Operate Digital Xerox and IBM Info-color machines, manipulate postscript computer programs, ensure inventory control, delegate other operator’s responsibilities, and employee training. Sears – Niles, Illinois May 95-Jan 98

SALES ASSOCIATE

• Assisted department manager in performing team delegation of task, scheduling, customer service, floor merchandising, planogram changes, price changes.

PROFESSIONAL ATTRIBUTES

• Successfully embraced managerial roles and responsibilities, including supervision, conflict and crisis resolution and decision-making amidst a high paced atmosphere.

• Resourceful problem solver who combines technical knowledge and business acumen to deliver results.

• Proven ability to train, coach, educate and develop members across the Atlanta Market

• Outstanding commendation, leadership and team building skills.

• Excellent attention to details, accentuates my ability to manage multiple task effectively.

• Client focused with a proactive approach that motives and guide a team to consistent top performance.

• Ability to Interview and communicate effectively with a diverse client base and effectively collect pertinent information and evaluate needs.

• Great work ethic, strong computer skills, self-motivated with more than 20 years in managerial experience.

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