Customer Service Mental Health

AUTUMN FAULKNER

*** ******** ** **, *****, AR, **770 · 575-***-****

******************@*****.***

Experience in checking and stocking, opening, and closing of the store, counting the tills and the safe, doing refunds, customer service, supervisor role/ management, supervising parolees, answering phone calls. I am CRP certified and I also have my certificate for Mental Health First Aid.

EXPERIENCE

August 2015-Dec. 2015

Teachers Aid, Southern Arkansas University

Grading papers, making copies, helping students

Feb. 2017- Mar. 2017

Keyholder/ supervisor, Dollar General

Opening and closing the store, counting money, customer service, counting money

Jan. 2019- May 2019

Cashier/ key holder, Dollar General

Closing the store, counting money, customer service, stocking, putting up the truck

MAR. 2019- NOV. 2019

CASHIER/NIGHT SUPERVISOR, Mac’s Fresh Market

Counting the money, taking care of the customers and employees, closing the store, helping with bill pay, stocking.

SEPT. 2019- DEC. 2019, FEB. 2020- MAR.2020

Intern, ACC Probation and Parole

Sitting in on my supervisors’ meetings with her offenders, running errands, printing off papers, calling the people back for their drug test.

Feb. 2019- Jun. 2019

Waitress, Blue Bull Grill

Waiting tables, checking customers out, taking orders, cleaning

APR. 2020-Present

Front desk clerk, Quality Inn

Checking guest in and out, dealing with money, cleaning, doing laundry, customer service, answering phones

July. 2020- June 2021

Parole Officer, Arkansas Community Corrections

Supervising parolees, conducting home visits, conducting drug test, going to court.

Aug. 2021- Nov. 2022

Caregiver, Arkansas Support Network

Taking care of my clients, taking them to doctor appointments, running errands, helping cook dinner and clean house.

Aug 2022- Present

Assistant Manager, Hibbett Sports

Helping customers, shipping orders out, receiving the orders and getting them put out, counting the money from the tills and the safe, opening and closing the store. Putting shoes up and putting the new releases out.

EDUCATION

MAY 2014

DIPLOMA, Jal high school

3.0, National Honor Society

MAY 2020

BACHELORS, Southern arkansas university

2.82, The National Society of Leadership and Success

AUG 2020- PRESENT

Masters, Southern Arkansas University

4.0, The National Society of Leadership and Success

SKILLS

Opening and closing of the store

Stocking

Customer Service

Cleaning

Waitressing

Mental Health First Aid

counting the tills and safe

Counting money

Cashier

CPR Certified

Caregiving

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