Danielle Malone I Page *

M.A. Digital Marketing - Account Management - Data Research & Analyst-

Innovative Creative Concept and Development

PROFILE:

Passionate about achieving high results in a fast-pace environment while making a difference at improving efficiency, increasing brand awareness digitally and in-person at corporate events, building longevity client relationship and constantly challenging the status quo. Strategically thinking with a creative approach which includes market impacts, focused opportunities, and performance results. Excellent attention to detail with the ability to remain highly organized in a constant changing technical environment. Recently awarded with 2023 Rookie of the year for empower and encourage future young ladies from the Girl Scouts of America, to never give up and work hard toward your goals. Exceptional positive personality and attitude which triggers brainstorming sessions and client business reviews. Satisfied clients and colleagues view me as an active positive advocate making a difference in their organization and everyday life. CliftonStrengths™: Restorative, Activator, Positivity, Discipline, Development SKILLS AND STRENGTHS

• Analyze data and metrics to identify trends, measure performances, and provide insights.

• Excellent verbal and written communication skills to effectively interact with clients, present marketing ideas and plans, effectively collaborate with cross functional teams.

• Develop innovative marketing campaigns and unique strategies that capture audience attention.

• Strong teamwork and collaboration skills to align efforts and deliver a solution.

• Increase brand awareness on various social media platforms, coordinated corporate events with partners, corporate branded gifts to team and clients, and scheduled team building events to build overall moral.

• Managing and organizing multiple accounts, tasks, and projects. TECH + TOOLS

DIGITAL COMMUNICATIONS

Management: HubSpot, Halo, ZenDesk, Google Suite, Microsoft 365 E3, Jamf, Monday Analytics: Google Analytics, Google Trends, Halo, Hubspot, PIMS, Excel, SQL Creative: Photoshop, Illustrator, Canva, Final Cut Pro AUDIENCE MANAGEMENT

• Ad Agencies: We Are Moon Rabbit, Brick City Greenhouse, Village Marketing, HUGE, Medallion, Ayni Brigade, Alliance Media Group, Numero11

• Education: Newsela

• TechFin: Harness Wealth

PROFESSIONAL EXPERIENCE

Account Manager MTS Pro Services New York, NY 2021 - 2023 MTS Pro Services provides IT support, service, and software for Mac and Windows. Its clients range from boutique shops to some of the world’s largest companies.

• MTS Pro Services identified a need for an Account Manager to organize their clients projects, communication, and responsibilities. I was promoted and the sole proprietor Account Manager for the entire company. After a year, the Account Management Team increased by 500%.

• Managed over 12 large corporations with diverse backgrounds on device management enrollments, monthly reporting, communicate timelines and development on complex projects, such as implementing Okta, InTune, Security Audits, Password Protections, 2MFA, and more within a organization, updates on inventory status, and provide hardware recommendations and sales Danielle Malone

ad0ixn@r.postjobfree.com

mobile: 718-***-****

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Danielle Malone I Page 2

• Generated structure workflows between clients and MTS teams, developed operational metrics to generate pulse relationship and shareable spreadsheets with clients for constant communication to address any concerns in a timely manner

• Analyzed data regularly to predict upcoming trends and continually identified new opportunities for efficiency development, product placement, security monitoring to be deployed, research and test new SAAS tools to be implemented in the organization based on clients concerns

Creative Pro Apple Inc. New York & New Jersey 2005 - 2021 As a Creative Pro, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going.

• Delivered and presented in-depth structured training sessions to various audience on creative, business, and productive software, enriching their overall Apple Store experience, offering customizing creative solutions for their everyday productive

• Champion and mentored over 100 staff members through constructive feedback to develop long-term career goals, preformed new hire onboarding to set them up for success, launched wellness plans and campaigns to reduce stress, boost morale and increase productivity

• Benchmarked sessions delivered, audience attendance, same-day sign up, user experience rating & feedback, and topic/time various. Based on feedback, I strategically scheduled youth robotic, digital art, and movie editing sessions on the weekends, which increased the foot traffic by 50%

Creative Director & Digital Strategies WorthCelebrating E-commerce Etsy Shop

2016 - 2021

Etsy is a global online marketplace, where people come together to make, sell, buy, and collect unique items. We're also a community pushing for positive change for small businesses, people, and the planet.

• Opened an innovative, trending, high demand e-commerce Etsy online shop, products were shared on blog posts and social media post with over 1,000 highly rated satisfied reviews

• Formulated and implemented digital marketing plans such as incorporating SEO keywords, social media platforms, video campaigns, collecting and analyzing customer feedback, and developing surveys

• Increased product revenue by 105% within one year from implementing marketing strategy Digital Marketing Analyst Razorfish New York City 2013 - 2015 Razorfish creates unforgettable experiences that connect and enrich people's lives through digital marketing transformation.

• Maintained up-to-date knowledge of latest SEO keywords and tools and implemented in client’s social media post, contest, and news release to increase engagement with customers

• Gathered website traffic, analytics, likes/dislikes to build an original marketing campaign that targets the clients demographic audience and confirm their overall message is being communicated among audience

• Identify and defuse any potential PR crisis before they happen, thankfully never happened COMMUNITY LEADERSHIP & RECOGNITION

TROOP LEADER I GIRL SCOUTS OF AMERICA I 2021 - Present Girl Scouting builds girls courage, confidence, and character through their Troop Leaders via field trips, activities, mentorship, and community service projects to make the world a better place

• Awarded Rookie of the Year 2023 outstanding performance for leading Troop 40422

• Encourage troops feedback and survey on diligently coordinating enrichments events that will satisfied the troops’ development and interest

• Gained 25% headcount the following year due to popularity and strategic planning

• Maintained accuracy of troop dues, attendance and budget for end of year financial reports EDUCATION AND TRAINING

Master, Integrated Digital Marketing I Marist College I Poughkeepsie, NY Bachelor of Arts, Marketing I Baruch College I City University Of New York Artificial Intelligence in Marketing I enrolled in University of Virginia I Summer 2023 Google Career Certificates - Digital Marketing Certificate I Summer 2023

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