Operations Manager Forklift Operator

William N. Moreno

Winter Haven, FL *****

************@*****.***

https://www.linkedin.com/in/william-moreno-5a904986/

Cell: 863-***-****

Consummate team player and seasoned operations professional committed to developing efficient

teams in support of operational excellence.

Highlights

• Dedicated to enforcing standards in Inventory Control

• Team Building skills, team player multi-Function operations, forklift operator

• Strong Interpersonal and communication skills.

• Safety Oriented (OSHA)and hands on Procedure development with a sense of urgency

Authorized to work in the US for any employer

Work Experience

Operations Manager

XPO Logistics, GXO Logistics - Davenport, FL

November 2015 to April 2023

• Responsible for leading and mentoring a team of 100 employees, across two shifts to achieve the goals

and objectives of the organization.

• Developed and implemented a strategic plan to optimize operational efficiency (100-120%),

productivity, and profitability.

• Managed resources such as equipment, inventory, and personnel to ensure that operational goals were met on time and within budget; assuring personnel were value added. Saving the organization $375,000 in the process.

• Conducted quality audits throughout the day to ensure orders were properly processed meeting and

exceeding quality standards and customer expectations. Audits producing 99.2% efficient.

• Led monthly safety meetings where we would gather associates from different departments to

discuss safety card observations. The meetings assist in mitigating risks that could negatively impact

the organization’s financial stability, reputation, or operations. With effort and training, no incidents for

582+ days.

• In charge of opening the morning meetings to discussed a safety point, the previous days goals that

were met, and where we should set our goals for the day. Proceeded then to do self-care exercises

like the morning stretch and conduct the management meeting with all the departments to ensure that

everyone is aligned and working towards the same goals.

• Evaluate operational processes and procedures during safety observations to identify areas for

improvement and implement changes that increase efficiency and reduce costs. Consistently looking for

opportunities to remove any nonvalue-added functions.

Operations Supervisor

Inmar- Advanced Auto Parts - Allentown, PA

January 2014 to July 2015

• Staff, train and developed a team of 46 associates. The process included but was not limited to daily,

weekly and monthly review of expectations and goals.

• Enforced all policies and procedures in the facility to obtain a high safety rating, maintaining a low

incident rate (254+days).

• Coordinated inventory accuracy from 85% to 99.6% by creating SOP's and other tools to improve

efficiency, saving the company over $18K monthly.

Operations Supervisor

Ozburn-Hessey Logistics (OHL) - One Kings Lane Account - Allentown, PA

February 2011 to November 2013

• Supervised daily activities of the warehouse to include productivity and attendance goals were met,

insuring orders were shipped out in a timely manner.

• Oversaw the shipping, receiving and inventory functions to include improvements in each.

• Processed on a daily basis empty location and aisle reports to maintain an accurate inventory therefore saving approximately $8/k monthly in orders not fulfilled.

• Researched any missing inventory for pickers who have allocations for their orders, finding resolution.

Process Assistant

Amazon.com - Allentown, PA

April 2007 to November 2010

• Analyzed and integrated new process to expedite the research of amnesty items resulting in a cost

savings of over $11K/year.

• Cross trained associates in process paths enabling ABE1 to effectively respond to dynamic changes

in customer demands.

• Aggressively resolved inventory remedy tickets expediting ABE1's ability to accurately meet customer

expectations.

Education

2 Years in Computer Science

St. John's University - Queens, NY

August 1984 to May 1986

Skills

• Inventory Management (7 years)

• Bilingual (10+ years)

• Team Building (10+ years)

• Interpersonal Skills (10+ years)

• Communication (10+ years)

• Microsoft Office (10+ years)

• Organization (9 years)

• Forklift Operator (6 years)

• Shipping And Receiving (7 years)

• Warehouse Supervisor Experience

• Warehouse Management

• Logistics

• Kronos (7 years)

• Management reporting (7 years)

• Interviewing (6 years)

• Customer support (10+ years)

• Microsoft Excel (7 years)

• Safety plans (7 years)

• Leadership (10+ years)

• Bilingual (10+ years)

• reliable (10+ years)

• Work Well with All Management Levels (10+ years)

Languages

• Spanish – Expert

Awards

GXO Operations Leadership Award Nominee

June 2022

Award for outstanding leadership in ensuring that your site had met productivity and operational performance objectives in the past quarter.

Letters of Recommendation and References upon request.

Contact this candidate