TONNELL (TONI) JEFFERSON

**** ***** **** **

HOUSTON, TX 77088

ad0iwf@r.postjobfree.com

346-***-****

Objective: To obtain a challenging post at a reputable organization that will utilize my educational and professional experience to contribute to the organization's goals. Also, provides excellent opportunities for career development and personal growth.

WORK EXPERIENCE

07.2023 – Present Walgreens Houston, TX

Registered Pharmacy Tech Trainee/ Pharmacy Customer Service Associate

• Registers sales on a assigned cash register, provides customers with courteous, fair, friendly and efficient checkout service via front register and/or drive-thru.

• Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.

• Ask appropriate questions and listen actively while documenting required information in the computer systems

• Making outbound calls to customers on prescription orders and payment issues. Effectively communicate issues and resolutions to members and providers.

• Handle calls and correspondence (electronic and written) regarding pharmacy benefit inquires from providers (pharmacy/physician) and members. Effectively communicate issues and resolutions to members and providers.

02.2020 – Present MedBank Non-Profit Foundation, Savannah, GA

Case Specialist/Pharmacy Tech Trainee (Remotely)

• Conducts initial eligibility assessment for individuals seeking prescription assistance.

• Assists individuals with obtaining necessary documentation

• Corresponds with client physicians regarding client applications and MedBank medication

• Completes monthly application renewals via phone, fax, or mail, as needed.

• Completes and maintains up-to-date re-enrollments for clients.

• Corresponds with clients regarding medications received, documentation requirements, and changes to client enrollment status.

• Serves as an honorable member of MedBank’s team and an advocate for the organization and its mission through personal actions.

• Executes MedBank’s best-practices within the office.

• Assists with MedBank events, including but not limited to:

fundraisers, service events, etc.

05.2019- Current Wyatt Holdings, Houston, TX

Personal Assistant

• I assist with time and daily management, scheduling of meetings, correspondence, note-taking, answering phone calls, taking notes, scheduling meetings, make appointments, sign for packages, coordinate household events, search for Air BNBs, plane tickets, arrange courtesy transportation for family and guest, emailing, run errands and oversee household projects as well as cook and clean.

01.1996 – 05.2022 H & R Block, Houston, TX

Receptionist/Administrative/Assistant/Office Manager

• Greet Clients, Answer Telephones and Schedule Appointments

• Kept official records of Bank Deposits for cash, checks, and credit cards

• Executed daily operations of scanning the information in system to be forwarded through intranet/email

• Prepared memorandums outlining the research procedures for present and prior year tax returns

• Trained and managed pulling appointments offline sent through the H&R Block website while achieving significant improvements in their productivity

04.2018 – 05.2019 Transperfect Legal Solutions, Houston, TX

Data Breach Data Entry Specialist/Incident Response Analyst

• Fast-paced position where you verify the information that was breach in the client’s system. Then we collect the vital information where we document it in relativity so the client can notify their customers of this incident as soon as possible.

10.2018 – 05.2019 Cavotec, Houston, TX

Receptionist/Administrative Assistant

• Responsible for Greeting Clients, Answer Telephones and Collecting on Accounts

• Reviewed and answered correspondence

• Prepared Memorandum, Letters, Fed Ex, DHL, UPS and Overnight Delivery

• Compiled, stored and retrieved management data, using computer

• Executed daily operations of Bank Deposits, Scan/Upload Mail in the System, Process Mail & Postage

• Office services included Personnel, Account Receivables/Account Payables, Budget Preparation, Housekeeping and Special Management Studies

OTHER RELAVANT EXPERIENCE

05.2020 – 02/2022 Fred Jefferson, Sr, Savannah, GA

Personal Care Assistant

04.2019 – 05.2020 United Parcel Service (UPS), Houston, TX

Customer Counter Associate/Data Entry Clerk/Seasonal Driver Helper

01.1994 – 12.2010 Harbour Glen Apartments, Houston, TX

Leasing Agent (300 units)

EDUCATION/CERTIFICATIONS

2023 Texas Board Of Pharmacy Austin, Texas

Registered Pharmacy Technician Trainee License

2020 Savannah Technical College, Savannah, GA

Fast Track Healthcare Admissions - Certificate of Completion

2020 Step Up Savannah (Chatham Apprentice Program), Savannah, GA

Certificate: Job Skills Training

2020 Goodwill Southeast Georgia, Savannah, GA

Certificate: Hospitality & Career Enrichment Workshop

2019 W2W Business, Houston, TX

Certificate: Basic Leasing, Fair Housing, Contracts and Marketing

2018 Houston Community College, Houston, TX

Certificate: Paralegal Technology: Paralegal/Legal Assistant

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