Social Services Customer Experience

Shirley Boone

*** ******** ***** ********** ** **858

*.*********@*****.*** 252-***-****

Education

Roanoke Chowan Community College

Associate Science Degree in Business Administration July 1984-May 1986

Work Experience

March 1983-July 1984

The Pantry Rich Square NC

Worked as cashier, providing a positive customer experience with fair, friendly, and courteous service. Registers sales on cash register by scanning items, itemizing and totaling customers purchases. Resolved customer issues and answer questions.

Bagged purchases when needed, put up stock, cleaned store as needed. May 1987-Oct 1988

Mylcraft Manufacturing Company Rich Square NC

Supervisor Screen printer, Assisted and directed workers in manually printing T-shirts to send to main office for color approval. Mixed ink for the appropriate color. October 1988-December 1994

Northampton County Department of Social Services Jackson NC Income Maintenance Caseworker II Adult Medicaid, assist clients by taking Medicaid applications, processing the application, verifying client’s income, residence and reserve, review client’s case for ongoing assistance, return phone calls, and schedule appointments. January 1995- November 2012

Pitt County Department of Social Services Greenville NC Income Maintenance Caseworker III, assist supervisor in training staff, making sure staff work is correct, answering questions for staff, reading and interpreting policy, completing reports and time sheets, help cover vacancies by verifying income and resources to determine the continual eligibility for the Medicaid program, take and process Medicaid application when needed. November 2012- April 2019

Pitt County Department of Social Services

Child Support Agent II, utilizing administrative and legal action, as well as investigative techniques in locating absent parents, establishing paternity, establishing a support order for financial or medial support, return phone calls, schedule appointments, take cases to court. Skills

Leadership, Problem-solving, Time management, customer service, scheduling, dependable, email management

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