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Customer Service Property Manager

Location:
San Jose, CA
Salary:
$28.00
Posted:
October 20, 2023

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Resume:

Rudy Barreto

408-***-**** ad0iuq@r.postjobfree.com

Detail-oriented Assistant Property Manager with 4 years of experience assisting in the administration and management of over 386 units. Exceptional customer service and organizational skills with a comprehensive knowledge to service a wide range of properties.

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Experience

Greystar management December 2019- Current

Assistant manager

Staying on top of day-to-day operations and maintaining cohesion in the workplace

Training and mentoring staff.

Handle deposits and completed paperwork to maintain orderly files.

Answering residents’ questions and respond to issues within 24 hours.

Handling invoices

Managing renewals and negotiations for an average of 10-20 residents each month.

Provided excellent customer service.

Essex Property Trust May 2018 – December 2019

Leasing Agent

Escort potential residents around the property to understand their motivations for leasing

Understand the financial incentives and concessions available to residents through sale periods

Assist in maintaining the overall occupancy rate at 96% through aggressive selling

Handled correspondence and managed move-in activity for new residents and transferring residents to new units within the property

Experienced in in property management software YARDI, Onsite, and Yieldstar for resident information and leasing

Driving potential residents to commit to leasing an apartment same day as tour

Alliance Property Management April 2017 – May 2018

Leasing Agent

Escort potential residents around the property to understand their motivations for leasing

Understand the financial incentives and concessions available to residents through sale periods

Assist in raising the overall occupancy rate from 94% to 97% through aggressive selling

Knowledge of the Fair Housing Act through the Department of Housing and Urban Development

Experienced in in property management software YARDI and Onsite for resident information and leasing

Practical experience with price negotiation and sales to drive high conversation rates

Lacoste October 2015 – June 2017

Sales & Operations Supervisor

Handled email correspondence from district, regional, and corporate managers

Responsible for financial management and analysis of daily, weekly, and quarterly sales

Identify current and future trends that appeal to current and future customers

Ensure merchandise is presentable to capture visual attention of potential customers

Organize and distribute staff schedules including but not limited to time off requests and coverage bottlenecks

Helped retail sales staff achieve sales targets and metrics through coaching, counseling, recruiting, training, and improving employees

Handled customer complaints and issues while maintaining the Lacoste brand reputation

Skills

Microsoft Office Suite proficiency (Word, PowerPoint, Excel, Outlook) Extensive experience with property management software YARDI, Yield star, Onsite Bilingual Native English / Native Spanish proficiency ADP experience with timeclock, payroll, scheduling, customer service, conflict resolution, and marketing

References – Available Upon Request



Contact this candidate