Customer Service Business Management

DWAYNE ROBINSON

******************@*****.*** 843-***-**** Conway, South Carolina 29527

PROFILE

Dedicated Operator specializes in shipping, receiving, and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment. Diligent problem-solver with resourceful approach to challenges and organized style. I’m seeking a new position that is challenging.

EXPERIENCE

July 1997-August 2019

Lead Operator-Repairperson, Metglas Inc.

Conway, SC

Inspected machine parts with measuring tools.

Kept accurate records of defective units or products.

Set up machines to start production cycles and controlled machine settings.

Prepared reports and technical documentation of day-to-day production processes.

Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Trained and supported new and existing employees on the fundamentals of casting production and peripheral duties associated with the casting process.

Attained top 5% of workers recognition by exhibiting strong work capabilities and skills.

Jan 1996 - May 1996

Shipping and Receiving Clerk, Wolverine Brass

Conway, SC

Communicated with clients and employees and respond to any queries or complaints.

Collected merchandise to be shipped.

Processed orders/shipment documentation and packaged ordered for shipments.

Assisted in unloading materials from truck and checking in freight against the packing list.

Oct 1993 -Jan 1996

Receiving Manager, Office Depot

Myrtle Beach, SC

Began as a customer service associate than as telemarketing manager to receiving manager.

Traveled regional to assist in opening new stores.

Prepped and loaded telemarketing orders for delivery.

Promoted warehouse functions to meet production goals and customer needs.

Polished in managing fast-paced work, inspecting shipments, and resolving issues with vendor representatives.

EDUCATION

Greensboro College, Greensboro, NC

Bachelor of Science in Business Management

KEY SKILLS AND CHARACTERISTICS

·Customer Service

·Root Cause and Analysis Participation

·Safety Standards Compliance

·Attention to Detail

·Certified Forklift Driver

·Microsoft Office Proficient

·Line Work

·Effective Communication

·Adaptability

·Overhead Crane Operator

ACTIVITIES AND INTERESTS

Reading Literature, Coaching Kids Basketball

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