Ana Reyes 909-***-****

Rancho Cucamonga, CA ad0isx@r.postjobfree.com

SUMMARY

I am a detailed oriented professional with excellent verbal and written communication skills with over 23 years’ experience in the mortgage industry. I have worked in all areas from an REO shop, a home builder company to property preservation specialist and vendor management. I have worked hard to cultivate positive working relationships in every company I’ve worked in and believe that customer service is the number one priority in any business and my skills and abilities are transferable.

● Well Organized ● Strong oral and written skills

● Self-reliant

● Dependable

● Excellent customer service skills

● Strong problem and resolution skills

PROFESSIONAL EXPERIENCE

PCV Murcor, Pomona, CA

Vendor Manager- 2020-2022

Vendor Managers are responsible for the recruitment, training, and management of our panel of vendors across the country.

Vendor Manager:

● Analyzing data to measure vendor’s performance

● Constantly looking for qualified vendors to provide adequate coverage in all assigned areas

● Coaching vendors to meet and exceed PCVMURCOR quality standards

● Suspending and/or terminating vendors as necessary

● Respond to vendor phone calls and e-mails

● Assist assignment team members in locating vendors

● Assist assignment, status, client services and reviewers with resolving vendor problems

● Educate vendors on our policies, procedures, systems, requirements, and inner workings of PCVMURCOR

● Assist vendors with resolving technical problems

● Knowledge of USPAP

● Inform/enforce Compliance items

● Other duties as assigned.

Freedom Mortgage, San Dimas, CA

Property Preservation Specialist- 2016-2020

Responsible for the securing and maintaining of vacant properties in pre-sale. Property Preservation Specialist:

● Order initial secure on vacant properties

● Place properties on monthly grass cut schedule

● Review and approve bids on VA loans to address any items to eliminate future damage to our properties or city violations

● Follow up and ensure bids for FHA and FNMA loans are uploaded into investors website for their approval

Frontier Communities, Rancho Cucamonga, CA

Transaction Coordinator- 2015-2016

Responsible for processing, auditing, building and maintaining escrow files from start to finish.

● Process contracts, audit files for completing opening escrow, building and maintaining escrow files

● Audit files to prepare final sales amendments

● Prepare Sales and Construction releases based on specifications from manager

● Coordinate all aspects of the transactions of all properties placed in escrow to ensure a timely closing

● Act as the liaison between the Seller (Builder), New Home Sales Agent, Co-Op Agent, Escrow Officer, Processor and any applicable assistants

● Coordinate with other departments, Management, Marketing, Purchasing, Planning, Construction, Accounting, contractors/vendors to see that the file meets the closing date in the smoothest manner possible

● Order any and all applicable reports: Natural Hazard, Tax Disclosures, HOA Documentation and or termite reports

● Generate all weekly sales and closing reports for the company

● Handle any and all of the check requests pertaining to sales/closing, cancellations; coding for Accounting of all incoming invoices pertinent to the department

● Provide weekly closing status updates to managers by working hand in hand with lenders HSBC, Pomona, CA

Real Estate Owned Sales Assistant- 2007-2014

Responsible for providing key administrative support to the Asset Manager to maintain and liquidate assigned REO properties.

● Assigned all properties to local real estate agents

● Ensured all properties were listed in the local MLS

● Placed all BPO/Appraisals and Property Preservation orders with local vendors

● Worked with colleagues, and outside attorneys, law enforcement, and agents to coordinate eviction lock outs and all legal matters that pertained to the property

● Reviewed mortgage contract and other documentation related to the sale of the real estate property for accuracy

● Conducted title searches, and collaborated with Title Curative Specialist to cure title issues

● Assisted with all closing transactions and ensured that settlement occurred within time frame scheduled

● Facilitated quarterly agent conference calls

Key Accomplishments

● Managed a portfolio of over 400 properties in various states with average days to list of 19 and sold over 65 properties a month

● Was promoted Senior REO Assistant for my team

● Received Consumer Mortgage Lending All Star Award Certificate in October 2013 HSBC, Pomona, CA

REO Clerk- 2003-2007

Performed clerical duties in accordance with established department procedures.

● Processed all agent reimbursement invoices

● Ensured that agent reimbursements were submitted with proper documentation and followed up on all rejected invoices to ensure that they were resubmitted with proper documentation needed

● Worked closely with Asset Managers and Assistant in all clerical duties pertaining to each property

● Processed wires on all closings and closed out all sales transactions

● Answered incoming call to assist customers and or directed then to appropriate parties

● Ensured that all liens and violations were paid in a timely manner Key Accomplishments

● Processed over 400 invoices per month.

● Processed invoices within 15 days or less from the in house date received.

● Was promoted to Senior Clerk

ADDITIONAL PROFESSIONAL EXPERIENCE (Optional)

Microsoft Word, Excel, In-house software such as Equator, New track (LPS), GEO Tracker, Mortgage Serv/Loan Serv and IAW

EDUCATION / TRAINING

Belmont High School, Los Angeles, CA-Diploma

Los Angeles Trade Technical College, Los Angeles, CA- SOFTWARE SKILLS

Microsoft Word, PowerPoint

SAP, PeopleSoft, Sales Builder, Facts, CRM

Professional and personal references available upon request.

Contact this candidate