Service Specialist Hearing Aid
Resume:
ALICIA ARREOLA
**** ******* **** *********, ** **563 · 409-***-****
ad0iro@r.postjobfree.com
To create a positive patient experience while utilizing 19 years of experience in a patient care setting with excellent clerical, organizational, and communication skills.
EXPERIENCE
03/2020- CURRENT
COORDINATOR I, UNIVERSITY OF TEXAS MEDICAL BRANCH department OF AUDIOLOGY AND SPEECH SERVICES
Maintain daily and monthly work schedules for all hearing aid services and audiology schedules at multiple clinic locations
Implement new scheduling tool for hearing aid evaluation and audiology scheduling for clinical registration staff
Coordinate Hearing Aid schedules with clinic registration staff with accepted insurance policies
Coordinate all Veteran Referrals, TWC referrals and appointments for hearing aid services
Process and obtain all insurance authorization for hearing aid benefits on clinic schedules at multiple clinic locations
Document all authorization, benefit coverage, and cost amounts to patient’s chart information
Provide cost estimates with patients and coordinate financial counseling for hearing aid benefits
Provide hearing aid estimates for patient responsibility of hearing aid device
Fax recent clinicals to insurance policy for prior authorization of hearing aid services
Coordinate and manage project schedules given via program director
Coordinate audiology research schedule with performing Audiologist
02/2018 – 03/2020
PATIENT SERVICE SPECIALIST II, University of texas medical branch
DEPARTMENT OF ENT
Responsible to open and close the clinic on a daily basis and ensure the reception area is well maintained, cleansed, and logged in clean log sheet for auditing services
Scheduling referrals from ques.
Pre-register all patient accounts for provider schedule.
Verify insurance information.
Record all referral authorizations from specific insurance companies.
Surgery coordinator for all ENT providers.
Specific BAHA/Cochlear Implant surgery specialty.
Coordinate provider schedules with anesthesia and day surgery posting office.
Answer multi-line telephone system.
Manage and lead a team of staff members at assigned clinic location to keep workflow on track
Coordinate office supply inventory with licensed nursing staff for clinic location
Provide front desk relief with all patient check in, monetary collects, and all follow up appointments, training support for all staff
07/2009 – 02/2018
PATIENT SERVICE SPECIALIST I, University of texas medical branch
DEPARTMENT OF RADIOLOGY
Arrive and disposition all patients
Collect all monetary payments at the time of visit.
Coordinate and schedule all Radiology appointments and exams.
Provides a high level of customer service at all times.
Provide peer guidance and training for scheduling Radiology exams.
Works diligently with RPO to assess proper financial assistance to the pts.
Coordinate all PET CT and Pedi Radiology exams.
Coordinate all PEDI and Adult General Anesthesia and moderate sedation cases.
Coordinate patient approval for specific locations with Anesthesiologist.
Post anesthesia posting forms to the DSU posting office and precertification offices.
Provide backup relief for Interventional Radiology and TDC.
Coordinate IR procedures on the OPTIME daily board, EPIC, and RIS systems.
Coordinate TDC schedules through EPIC and Pearl Systems.
Provide backup for all Radiology modalities.
Train new and existing employees.
Provide training tools for Radiology template scheduling.
Coordinate training tool for all MRI scheduling resources with General anesthesia
Edit and revise next day paperwork for Radiology modalities.
General clerical duties: Answer multi-line telephone system, Fax requested info to appropriate destinations
03/2008 – 07/2009
HEALTH UNIT COODINATOR, University of texas medical branch
DEPARTMENT OF WOMEN, INFANT, AND CHILDREN
Create, manage, maintain patient medical records and files.
Assemble and discharge pts records upon arrival or discharge.
Send labs to appropriate destination.
Order necessary supplies and equipment needed by nursing staff
Coordinate proper diagnosis paperwork for all new arrivals to units.
Coordinate multiple unit census for all post-partum and anti-partum units.
Coordinate and assign new patient bed census with L & D.
Coordinate unit census log book with arrival and disposition for patient tracking
Coordinate all discharge appointments.
Manage all patient complaints.
General clerical duties; Answer multi-line telephone system, Fax requested info to appropriate destinations
09/2002 – 05/2004
HEALTH UNIT COODINATOR, University of texas medical branch
EMERGENCY DEPARTMENT
Prepare, assemble, and coordinate all medical records for new patients for medical staff
Order all necessary supplies and equipment needed by medical staff
Send labs to appropriate destination
Coordinate patient assessment upon arrival to rooms
Manage patient complaints.
Complete all discharge appointments and disposition of rooms
General clerical duties, such as; Answer multi-line telephone system, Fax requested info to appropriate destinations
Data Entry to Emstat system
EDUCATION
JUNE 2011
PATIENT SERVICE SPECIALIST CERTIFICATION, UTMB Galveston
MAY 2001
HEALTH UNIT COORDINATOR, Galveston College
SEPTEMBER 1999
GED, Galveston College
SKILLS
Microsoft Word
Microsoft Excel
EPIC system
People Soft
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