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Customer Service Award Winning

Location:
Silver Spring, MD
Salary:
$20.00
Posted:
October 20, 2023

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Resume:

Tamzombren Lauderdale

240-***-**** ad0iqw@r.postjobfree.com

Proactive self-starter with exceptional customer service skills and a strong work ethic. Excellent communication skills that facilitate rapid cross training, with a focus on quickly absorbing, retaining and utilizing new information. Detail oriented, while simultaneously handling multiple tasks and projects. Seeking a position that will allow me to contribute to an organization and build upon my 15 years experience.

PROFESSIONAL STRENGTHS

● Diagnostic equipment expertise

● Emergency procedures understanding

● Assisting with physical exams

● Monitoring patient progress

● Ambulating and repositioning patients

● Maintaining electronic health records

● HIPPA compliance

● Peripheral IV Catheter Placement

● Microsoft Office Suite

● MRI / CT Patient Screening

● Patient Registration/Scheduling

EDUCATION

● AALAS Laboratory Animal Technician Certification

● CPR Certified by the American Heart Association

WORK HISTORY

Adventist Healthcare Shady Grove

CT Tech Aide

● Transports patients to and from CT examination

● Assist with patient positioning activities on the CT scanner.

● Retrieves and charts patient clinical laboratory results

● Obtains vital signs and records results

● Assist Nurses and Physicians with patient examinations

● Maintains inventory of equipment and is responsible for transporting to and from operating room and sterile processing

● Performed AdministrativeTask Data Entry, Copying, faxing, Answering calls and patient inquiries

National Rehabilitation Hospital

PRN Physical Therapy Aide

● Prepares a treatment room for patients by following prescribed procedures and protocols.

● Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patients into physical therapy apparel or apertures.

● Provides information to patients by answering questions and requests; allaying fears.

● Helps treat patients by applying heat packs; paraffin dips; assisting patients into whirlpool; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.

● Educates patients by demonstrating proper use of equipment and exercise routines.

● Maintains patient confidence and protects operations by keeping information confidential.

● Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

● Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patient on equipment.

● Ensures operation of physical therapy equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.

● Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Community Radiology Associates

MRI Tech Aide

● Peripheral IV Catheter Placement

● Trained veteran and new staff members in current standard operating procedures, with a focus on maintaining efficiency without sacrificing customer service in a fast paced high stress environment.

● Assisted patients and families in achieving positive outcomes through thorough assessments.

● Referred problems to technologists, specialists, supervisors and managers as needed.

● Assisted technologists throughout radiology procedures by lifting, pre-screening, and transporting patients.

● Maintained an even workflow by preparing and fully stocking examination rooms, ensured equipment functioned properly and that the patients received all ordered tests

● Data Entry of MRI Tech Patient notes

Radiology Patient Transport / MRI TECH AIDE

Reston Hospital Center, Reston VA

● Core team member in the development, implementation and teaching of new standard operating procedures, designed to facilitate this organization's transition from a non trauma facility to a level 1 trauma facility.

● Trained veteran and new staff members in current standard operating procedures, with a focus on maintaining efficiency without sacrificing customer service in a fast paced high stress environment.

● Assisted patients and families in achieving positive outcomes through thorough assessments.

● Referred problems to technologists, specialists, supervisors and managers as needed.

● Assisted technologists throughout radiology procedures by lifting, pre-screening, and transporting patients.

● Maintained an even workflow by preparing and fully stocking examination rooms, ensured equipment functioned properly and that the patients received all ordered tests. EEG Monitor

George Washington Hospital Center, Washington DC

● Monitored EEG patients including recognizing and appropriately responding to critical events such as cardiac arrhythmias, seizure disorders and other medical emergencies.

● Performed direct patient care in a fast paced high stress environment, demonstrating the ability to provide neurology education to patients while maintaining a safe, therapeutic and comforting environment.

Laboratory Animal Technician

Children's National Medical Center, Washington DC

● Demonstrated strong communication skills through daily interaction with investigators and all levels of management; verbally and written.

● Performed daily husbandry for laboratory animals, including daily monitoring of health, behavior and mood.

● Extensive handling and care of non-human primates, rodents, rabbits, swine, lamb, and bats.

● Exhibited compassion while maintaining compliance with all state and federal laws and regulations. Collected tissue and blood samples. Maintained complete daily logs, including animal



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