GIL CERNA

Walden, New York ***** 347-***-**** ad0iqm@r.postjobfree.com https://www.linkedin.com/in/gilcerna654nyc

SUMMARY

A knowledgeable and highly accomplished senior sales engineer, specializing in the telecommunications industry, with extensive experience in enterprise sales support, pre-sales engineering, client relationship management, technical guidance and support, and sales and technical presentations. Operates as a results-oriented consultant for major managed network service providers. Supports solution-selling in both global and domestic markets while understanding the latest in cutting-edge solutions technologies. Develops the best practices for perspective and existing enterprise organizations. Proven success in identifying and fulfilling an enterprise organization’s most vital needs and expectations.

Managed Services

Proposal Development

Technical Analysis

Data Center and Cloud computing

Research Management

Pre-Sales Engineering

EXPERIENCE

WINDSTREAM ENTERPRISE, New York, New York Senior Sales Engineer, SEP 2021-Nov 2022

Provided technical leadership and direction to enterprise sales teams and acted as trusted advisor to customers and internal staff in development of fully integrated technology solutions.

Offered support for pre-sales activities in enterprise and national markets, helping to close gap in sales process.

Fostered effective customer relationships in designing right solution. Acted as technical expert and consultant to develop and propose solutions to meet technology needs and business requirements of both customers and prospects.

Explained technical emphasis on application security solution capabilities as needed.

Supported solutions by working with internal teams to provide integration solutions, using APIs to integrate with customer CRM systems on primary cloud-based platform.

Provided solutions using cloud based SaaS platforms such as (i.e. AWS, Azure, 0365, TEAMS integration, API intergration etc.)

Performed technical and sales presentations for customer’s technical staff and C-level management.

Drove development responses to customer proposals (RFP and RFI) as required.

Conducted research on enterprise organization business and answered questions to remove objections amid sales campaign.

Served as trusted technology advisor to customers, as well as internal resource on technical issues and/or specific business applications within enterprise sales.

Won excellence awards for outperforming quotas in August 2022 (122%), July 2022 (143%), June 2022 (117%), May 2022 (217%), and April 2022 (243%).

GLOBAL CLOUD EXCHANGE, New York, New York Senior Sales Engineer (Team Lead), North America, SEP 2016- JUN 2020

Managed team of two sales engineers. Provided technical leadership and direction to customers and internal staff in development of fully integrated technology solutions in support of pre-sales activities in enterprise and carrier global and national markets.

Assisted with analysis, design, and development of customer design requirements and solutions.

Acted and operated as technical expert and consultant to develop and propose solutions to meet technology and business requirements of assigned customers.

Promoted technical emphasis on hardware capabilities, software requirement (as needed), and systems integration.

Conducted technical and sales presentations to customer's technical staff and senior management.

Assisted with development of responses to customer requests and proposals as required.

Led research, answered questions, and removed objections amid sales campaign.

Served as trusted technology advisor to customers, as well as internal resource on technical issues.

PCCW GLOBAL, New York, New York Senior Solutions Consultant, UCaaS (SME), JAN 2012- AUG 2016

Provided technical leadership and direction to customers and internal staff in development of fully integrated technology solutions in support of pre-sales and post-sales activities in enterprise and carrier global markets.

Assisted with analysis, design, and development of customer design requirements and solutions. Acted as technical expert and consultant to develop and propose solutions to meet technology and business requirements of assigned customers.

Promoted technical emphasis on hardware capabilities, software requirement (as needed), and systems integration.

Used BroadSoft software for UCaaS platform, supporting cross-functional team of developers to better understand requirements to develop APIs to integrate with Insight (another system used by sales for project).

Conducted presentations to senior-level customers and their technical staffs.

Drove development of responses to customer requests and proposals as required.

Conducted research, answered questions, and removed objections amid sales campaign.

Served as trusted technology advisor to customers and acted as internal resource on technical issues and specific business applications within enterprise market segment.

Worked with developers, as well as product and operation engineering, to develop PCCW UCaaS product.

ADDITIONAL EXPERIENCE

GC TECHNOLOGY, NY, NY Freelance Telecommunications Consultant, JUN 2009-JAN 2012. Facilitated technical leadership and direction to customers and internal staff in development of fully integrated technology solutions in support of pre-sales activities in enterprise global markets. Assisted with analysis, design, and development of fully integrated technology solutions. Acted as technical expert and consultant to develop and propose solutions to meet technology and business requirements of assigned customers. Promoted technical emphasis on hardware capabilities, software requirements (as needed), and systems integration. Conducted technical and sales presentations to customer's technical staff and senior management. Drove development of responses to customer requests and proposals as required.

TELSTRA INTERNATIONAL, New York, New York, Senior Global Communications Consultant, Nov 2007- Jul 2009. Provided global private- line solutions to service providers and enterprise companies. Designed global MPLS networks for SME and service provider customers. Acted as commercial management arm to provide sales and marketing with prices and gross-profit margins analysis on deals. Named technical lead on RFP and RFI bids for projects for Fortune 500 companies, and provided input to product marketing and product engineering on new product and services serving as key part of product portfolio. Completed work on proposal document for RFP responses, based on global MPLS services offering.

ORANGE BUSINESS SERVICES,NY,NY, Business Solution Consultant and Program Director, Jan 2000-Jun 2007. Supervised ten indirect reports and provided all forms of telecommunications solutions to Fortune 500 and 1000 companies. Designed global MPLS networks for SME and service provider customers. Supported IPT deals for ATC, satellite, several ATM and frame relay networks, and PacketShaper technology for enhanced network performance. Integrated LANs with MPLS backbone for value-added LAN VPN service. Acted as technical lead on multimillion-dollar bids for projects for clients, including Reuters, Radians, Merrill Lynch, J.P. Morgan, and SITA and Delta. Increased hardware sales and surround services from $250,000 to $750,000 in one year for ATC client.

SKILLS and EXPERTISE

SASE (SD-WAN, CASB, SWG, FWAAS, ZTNA),Cisco routers and Switched, UCaaS (SIP), SaaS, MPLS, VPLS, 4G/5G Backup, WAN and LAN, IEPL, EVPL, IBS (International Business Satellite), COMP TIA Security +, Salesforce, ZOOM, Cisco Webex, TEAMS.

EDUCATION

NEW YORK CITY TECHNICAL COLLEGE, New York, New York

Certificate, Digital Electronic and Telecommunication Technology

NEW YORK UNIVERSITY, New York, NY

Certificate, Business Communications

CERTIFICATIONS

CATO Networks, Support Engineer Certification and CATO Sales Certification (CSE), Secure Access Service Edge (SASE), CompTIA Security +

LANGUAGES

Fluent in Spanish and English

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