Sandra Smith

Chandler, AZ *****

ad0iqa@r.postjobfree.com

786-***-****

Bilingual Insurance Sales Agent talented at directing business development and customer base expansion efforts. Natural leader willing to go the extra mile to achieve sales targets and agency goals.Enthusiastic Agent who excels at promoting long-term agency success through proactive marketing and quality customer service.Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through warm leads, referrals and strategic outside marketing activities.

Authorized to work in the US for any employer

Work Experience

Collection support Agent

GM Financial - Chandler, AZ

April 2015 to 2020

I Execute day-to-day operational strategies and actively contribute to center performance objectives. Ensure actions are in compliance with company policies and laws. Prioritizing and meeting all deadlines.

Documenting accounts accurately.

Providing backup support as needed.

Maximizing productive time, and managing workloads in order to complete assigned tasks. Bilingual Insurance Agent

American Family insurance - Scottsdale, AZ

September 2014 to December 2014

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Called and Prepared necessary paperwork to process insurance sales and renewals. Pursued continuing education and training programs to continue professional development. Followed up with potential clients regarding online information requests. Called lapsed customers each week to inquire about continuing needs. Call warm leads each week to expand client base.

Insurance Specialist for Sales and Customer Service. HomeServe USA - Miami, FL

January 2010 to August 2014

Responsibilities:

Meeting sales goals while providing exceptional customer service. Meeting quality assurance guidelines in every call. Assisting with the development and refinement of sales and contact scripts Documenting key details including contact information and call disposition. Ensuring the highest level of customer service is always delivered on each and every call. Assisting the Repair department with Disclaimers and repudiations. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Insurance Team Lead

Telecontacto / Seguros Multiples - Doral, FL

July 2006 to December 2009

Responsibilities

Processing applications, payments, corrections, endorsements and cancellations. Presenting and clearly explaining insurance policy options to clients based on their needs and goals. Retaining policyholders during annual renewal period. Making reasonable procedure exceptions to accommodate unusual customer requests. Building customer loyalty by placing follow-up calls for customers who reported product issues. Handling Customer service calls and sales ( Call center ) Monitoring a group of 8 Customer service Agents Accomplishments

Team Lead promotion after 2 months with the company.

- at the same time, I was working 4 hours a day every weekend, as a Senior Caregiver, providing assistant to elderly people by helping then with everyday activities like preparing meals, making their beds bathing. Administrating treatments . Making sure that their clothes is properly washed etc. however, in my opinion the most important task, is insuring them companionship. Senior Flight Attendant

Falcon Air Express - Doral, FL

October 2001 to May 2006

Responsibilities

Assisting passengers with tagging their luggage and baggage check in, ticketing, making and changing reservations, seat assignment, Processing boarding passes, answering inquiries about flight schedules and fares, verifying reservations by phone, figuring out fares and handling payments etc. Accomplishments

Promoted as Senior Flight Attendant

Graduated top 5% of my class

Ticket Counter Agent

Air Aruba ( Miami International Airport ) - Miami, FL January 1999 to September 2001

Responsibilities

Assisting passengers with tagging their luggage and baggage check in, ticketing, making and changing reservations, seat assignment, Processing boarding passes, answering inquiries about flight schedules and fares, verifying reservations by phone, figuring out fares and handling payments etc. Education

High School Diploma

La Presentacion - Mérida, Mérida

Insurance License in Property and Casualty

Miami Dade - Arizona City, AZ

Certified Flight Attendant

Falcon Air Express - Miami, FL

Skills

• Extensive experience in servicing customers. (Both in-person, and by telephone) Additional Information

Highlights

Active Property and Casualty Insurance License (Arizona) Complaint handling and resolution Self-motivated

Skilled negotiator, energetic work attitude and adaptive team player. Accomplishments

Received the Employee of the month award for 3 consecutive years for outstanding sales performance.

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