Customer Service Investor Relations
Resume:
NICOLE A. STEPHENS
Miami, FL *****
ad0ip2@r.postjobfree.com
1
PROFESSIONAL SUMMARY
Dedicated individual with twenty-three years of experience in property management with a strong ability to learn fast, interested in a position as area manager/general manager. SKILLS
Property Management Expertise
Customer Service and Client Satisfaction
Mixed-Income Property Management
Mediation and Eviction Notice Filing
A/R, A/P, Budget and Expense Management
Microsoft Office, Yardi and Onesite Proficient
Vendor Management
Leadership & Management
Hiring, Training and Team Building
Relationship Building and Retention
Analytical and Decision-Making Skills
Tenant and Relationship Management
Complex Problem Resolution
Owner and Investor Relations
PROFESSIONAL EXPERIENCES
RKW MANAGEMENT Miami, Florida October 2022 - Present Manager/Leasing Specialist-
ELDERLY HOUSING DEVELOPMENT Miami, Florida August 2021 to August 2022
& OPERATIONS CORPORATION
Community Manager
• Managed brand new elderly affordable development.
• Leased a total of 119 units within the specified period provided by upper management.
• Oversaw and managed a team of nine including management of a third property. (Mosaico).
• Processed housing vouchers from multiple entities, organized and negotiated vendor contracts, and conflict resolution between tenants as concerns arose. TRG MANAGEMENT Miami, Florida January 2020 to August 2021 Assistant Property Manager
• Managed 150 units under HUD Development.
• Set and collected rent, tenant screenings, handled maintenance requests and property-based complaints, filled vacant units and set the budget for the property. THE LIBERTY GROUP Miami, Florida September 2017 to December 2019 Manager/Leasing Specialist
• Provided residents with superb customer service, support, and problem resolution.
• Assisted management and leasing agents in achieving occupancy targets upon joining the team.
• Acted as liaison between residents, partners and management on operational issues.
• Effectively utilized leadership in office organization, reception, and rentals
• Enforced community policies and procedures.
• Demonstrated knowledge and familiarity with assigned community market.
• Leasing mentor with responsibility for talent development and training of the leasing team
• Handled all other administrative duties as requested. NICOLE A. STEPHENS
Miami, FL 33147
ad0ip2@r.postjobfree.com
2
McCORMACK BARON MANAGEMENT Miami, Florida August 2011 to June 2017 Property Manager
• Oversaw the financial, operational, resident relations, and budgetary aspects of the site, which consist of 354 mixed income units (i.e. public housing, tax credit and market rate).
• Directed and mentored a team of 11 employees in management, maintenance and other essential supportive staff.
• Developed and maintained long-term relationships with tenants, vendors, general contractors and government agencies.
• Presided over annually scheduled inspections (including investors) and resolved issues with time constraints.
• Assumed shared responsibility in litigation proceedings, including filing tenant notices, mediations and following up to achieve desired results.
• Reviewed monthly financial statements, prepared budget variances as well as financial report submissions.
• Established and maintained resident account information using Yardi Voyager, as well as computed, adjusted and monitored rent payments, as well as scanned and deposited rent payments. LAKESHORE APARTMENT GROUP LTD. Miami, Florida April 1993 to July 2011 Property Manager
• Managed and directed operations and maintenance of 180 units.
• Reviewed and approved all prospective tenant applications.
• Negotiated, prepared and monitored all legal documents and leasing agreements relating to tenant occupancy.
• Scheduled and supervised inspections and maintenance programs.
• Evaluated, approved and monitored all vendor contracts.
• Reviewed and reconciled accounts payable and receivable.
• Developed and administered complete and accurate annual budgets.
• Presented monthly management reports including updates on administrative items, financial situation and condition of the property.
• Interviewed, hired, trained and performance managed onsite staff.
• Responded to, investigated, and resolved all tenant concerns to achieve a high level of customer service.
• Monitored and ensured compliance with all rules of occupancy. EDUCATION
Miami Dade College Entrepreneurial Program 2012
Gold Coast School of Real Estate Property Managers Certification 2006 Miami Central Senior High School High School Diploma and Secretarial Program 1988 References upon request
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