Front Desk Customer Service
Resume:
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CONTACT
Lawrenceville, US *****
ad0iop@r.postjobfree.com
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SKILLS
Insurance Authorizations
Office Supplies and Inventory
Microsoft Office
EMR Systems
Office Coordination
Telephone Etiquette
Referral Verification and Tracking.
Appointment Scheduling
Front Desk Operations
HIPAA Guidelines
Patient Eligibility Requirements.
EHR Software.
Healow Patient Portal.
Phreesia Patient intake Software.
Organization and Time Management
eClinicalWorks
Understanding of medical terminology
Registration management.
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 20+ years of experience in office environments. History of improving processes and increasing team efficiency. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
June 2008 - April 2023
Medical Office Coordinator Atlanta Heart Specialists LLC, Lilburn, GA
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Managed 10 employees for busy Cardiology office site, supervising workers and enhancing productivity and efficiency.
Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Aided with prescription refill requests.
Verified benefits and worked with insurance companies to obtain payments.
Coordinated luncheons with Pharmaceutical Representatives.
Reviewed and sent medical records to other physicians upon request.
Trained all new employees on records management system.
June 1998 - May 2008
Administrative Assistant Cardiology Of Georgia, PC, Decatur, GA
Managed multi-line switchboard phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Managed filing system entered data and completed other clerical tasks.
Answered over 50 patient calls and email correspondence.
Established administrative work procedures to track staff's daily tasks.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Assisted coworkers and staff members with special tasks on daily basis.
EDUCATION
September 1988
CNA Certificate Nursing Assistance
Fairview Plaza CNA Training, Rockford, IL
May 1998
Health Occupations Certificate Health Administration
Red River Tech, Camden, AR
May 1988
High School Diploma
Camden Fairview High School, Camden, AR
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STACY MOORE
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