Customer Service Store Manager
Resume:
LaVanda Brown
Retail Management/Chef
UNITED STATES 20774
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Motivated Customer Service specialist with over ten years Catering services in a fast-paced, team based environment. Demonstrates outstanding organizational skills offering more than ten years in the hospitality industry, as well as in-depth knowledge of customer service and food management. Willing to relocate: Anywhere
Work Experience
Assistant Store Manager (ASM)
Lidl - Washington, DC
July 2020 to Present
They exhibit a proactive leadership style, meeting both operational and personnel-related challenges head-on
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They can pivot smoothly between tasks and projects and multi-task efficiently
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Work directly with the Store Manager to lead and motivate the team to work to their full potential every day
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Provide excellent customer service throughout the store and be the lead point of contact for all customer needs
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Monitor and drive continuous improvement of store Key Performance Indicators (KPIs)
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Lead essential team projects, such as weekly promotional store sets and routine re-merchandising
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Provide hands-on support for all other operational tasks, including cash management, working stock, cleaning, and other essential store functions
Deli Manager
Safeway Inc./Albertson's Inc - Washington, DC
June 2020 to Present
Position Purpose: Directs the operation of the service deli, including supervising and training personnel. Orders merchandise. Ensures customer service and product quality, freshness, safety and selection. Deli Manager
Shoppers
February 2009 to July 2020
Provide prompt, efficient, and friendly customer service. Completion of the daily reconciliation, funds handling and other record and balancing functions. Provide accurate record of store sales and related transactions while supporting the store sales and operating plan.
Coordinate employment needs with management, application review, schedule interviews, and preparing all paperwork related to new hire on boarding.
Perform level Human Resources and personnel functions. Monitoring and reporting of cash variances, refund and till balance irregularities. Coordinate and track leave paperwork, leave of absence, reinstatement’s, and termination forms. Ensure compliance of company policies and front end procedures. Education
High school or equivalent
Skills
• Retail Management
• Food Safety
• Catering
• Store Management Experience
• Catering
• Food Safety
• Management
• Retail Management
• Store Management Experience
• Food Service
• Cooking
• Employee Orientation
• Interviewing
• Merchandising
• Recruiting
• POS
• Budgeting
• Sales
• Supervising Experience
• Kitchen Management Experience
• Payroll
• Food Handling
• Assistant Manager Experience
• Computer literacy
• Customer service
• Microsoft Excel
• Restaurant experience
• Quality management
• Microsoft Word
• Time management
• Culinary experience
• Leadership
• Restaurant management
• Kitchen experience
• Purchasing
• Food Preparation
• Profit & Loss
• Retail Sales
• Menu Planning
• Food service management
• Inventory Control
• Strategic Planning
Certifications and Licenses
Certified Food Safety Manager
April 2021 to April 2026
Food Handler Certification
Contact this candidate