UDAYA KUMAR THANIGAIVELU, PMP

+1-347-***-**** ad0inn@r.postjobfree.com Portland, Oregon

Professional Summary: A result-oriented professional with over 17 years of diverse IT experience in Product, Program, Delivery, Project, Release, Change & Service Management expertise delivering cross-functional, complex & Digital Transformation programs using Agile (Scrum, Kanban) & Waterfall methodologies.

Reference:

Damon Dowdall – Associate Director – Verizon Business Group - +1-571-***-****

Tyson Llyod – Associate Director - Verizon Business Group - +1-703-***-****

Hari. A - Associate Director - Verizon Business Group - +91-978*******

Praveen B Kumar – Associate Director – Verizon connect - +91-996*******

Srilakshmi Vanam – Sr. Mgr. - Verizon Business Group - +91-984*******

Rajagopal Balasubramanian – Sr. Mgr. - Verizon Business Group - +91-735*******

Ullas Karthikeyan – Sr. Mgr. – Verizon Connect - +91-917*******

EXPERIENCE

VERIZON INC– Dec’17 to Sep’23

DESIGNATION: MANAGER – NETWORK ASSURANCE:

ROLE : IT PROJECT MANAGER

PROJECT: JETBLUE, STATESTREET CORPORATION, VERIZON FIOS

PROJECT LOCATION : VRGINIA, UNITEDSTATES

Accountable for E2E delivery of Infrastructure Planning and Implementation for Digital Transformation program of Premium Airline and Insurance clients based at United States for Opex & Capex planning from Initiation to closure of projects.

Steered efforts in reducing $750 K of Priority 4 Incidents to Crisis Management through Six Sigma Project.

Contributed towards $800K savings through High availability and DR set up implementation for nearly 200 + Mission Critical applications which reduced 15 % of priority 1 outages

Spearheaded the team of Automaton to develop the scripts for the patching process, deployments which reduced the effort by 47% which boosted the team to align with Digital transformation journey of the organization.

Developed & Implemented program strategy and Responsible for driving the squads from discovery, creating requirement documents, development, testing & deployment of the products.

Developed a detailed plan to monitor schedule, timelines, milestones, change requests and track progress of the program effectively.

Identify, track, manages and resolves program risks, issues, assumptions, change requests, dependencies & impediments for the squads within SLA.

Instrumental in drafting the KPI’s and owns the end-to-end delivery of Infrastructure and IT Service delivery.

Implemented Scaled agile framework for the program & coached the team on the same.

Implemented DevOps best practices for CI/CD activities for ongoing projects.

Responsible for Release & change management & Delivery process.

Developed a detailed project plan with appropriate breakdown of tasks to monitor schedule project timelines, milestones, change requests and track progress of the project effectively

Chaired Stakeholder/Leadership (Steering committee) meeting with leadership team across organization.

Developed and presented various reports on program progress to different stakeholders and managed expectations.

Created Support model to onboard new projects in the infrastructure domain for the Verizon Business – Custom Operations Team.

Creating a Project specific wiki in confluence to document any new procedures and important information.

Automating critical processes in a Windows and Linux -based environment using PowerShell, Shell Scripts, Python scripts and scheduled tasks.

Responsible for management of datacenter infrastructure, including VMWare, SAN Storage, and Citrix environments.

Developed Disaster Recovery/Business Continuity procedures & tests to increase resiliency, and reduce downtime.

Reduced infrastructure complexity by 60% and improved Automation development productivity 50%

Implemented project management and project delivery methodologies that increased productivity, profitability, and customer service.

Performing routine audits and checks in the managed infrastructure to find potential risks.

Ensuring that all the service requests and incident tickets received from the clients meet the SLAs.

VERIZON BUSINESS GROUP INC – Nov’13 to Nov’17

PROJECT LEAD – TECHNICAL PROJECT MANAGEMENT – VERIZON CONNECT

PROJECT LOCATION : ATLANTA, GEORGIA

Been a key member in AWS migration of the Verizon product – Hum.

Develop training material for companies/teams/developers in transforming to DevOps.

This includes topic such as: Unit Testing, Trunk Based Development, Code Quality. Cl/CD, etc.

Provided technical guidance on frameworks, tools, languages, and overall architecture for AWS Migration.

Built deployment process by setting up Jenkins GitHub, Ansible, Splunk and App Dynamics and Artifactory. Setup Dev and Test environments that are continuously deployed to with each successful build.

Strengthened developmental methodologies by introducing a code quality scan that would happen as part of each build. Our build break based on the quality of our code in addition to our code coverage dropping below a certain percentage.

Assessed costs and risks associated with developing new features and products.

Leading IT strategic and operational planning to achieve business goals by enhancing innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems in the circle

Establishing & implementing required Quality Assurance and User Acceptance Test Procedures for all for all systems

Providing support and solutions for the overall IT requirements of the organization on Service Delivery and Support- this includes managing the infrastructure, application software and other IT Infrastructure

Building strong Information System infrastructure based on the company’s objectives and business needs

Supervising installations/ upgrades to ensure optimum performance in line with company policy within predefined timeline

Designing, creating and implementing IT Systems. Driving entire project management activities through Agile Project Management process including requirement gathering, analysis and final execution of projects in association with dedicated project team members

Automating several daily operational jobs to minimize human errors and smooth functioning of operations in Jenkins.

Review, streamline, standardize, improve and recommend changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls.

Designing and applying solutions/policies that would meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks in implementation

VERIZON WIRELESS – DEC’06 to NOV’13

PROCESS CONSULTANT – IT SERVICE DELIVERY – VERIZON WIRELESS

Project: Verizon Wireless, Verizon Enterprise Solution and Verizon Partner Solutions.

PROJECT LOCATION: NEWJERSEY, UNITED STATES

Managing on-shore and off-shore projects; mentoring a team of 18 members including Analysts, Senior Engineers & MPS3 Professionals

Attaining the targets of the Enterprise Major Incident, Problem & Change Management process; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorizing and prioritizing major incidents

Managing a team of 25 members (Chennai, Hyderabad & US) supporting 3500+ mission critical, business critical applications across Verizon footprint; extending Application and Maintenance Support, Infrastructure Management and defining technical solution through Incident, Problem & Change Management Processes

Steering efforts in front-leading the conceptualization of ITIL Service Management Processes and setting up ticketing management system for incidents, configuration, service request, problems & change requests by implementing a full life cycle on Service Level Management and Reporting. Monitoring ITIL Process including Asset Management, Service Level Management, Issues Management, Configuration Management, Risk Management, Scope Change Management, Release Level Management.

Ensuring that the goals of the Incident Management process are achieved, restoring normal service as soon as possible based on customer perspective and within defined SLA

Steering effort estimation and proposal development for projects/ prospects and existing customers, extending inputs based on secondary research and case studies and using the same, giving inputs for solution design in line with norms

Participating in client discussions to analyze customer issues; communicating the same to internal stakeholders, and documenting the problem, bringing in best practices for the industry

Designing and applying solutions/policies that would meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks in implementation

Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels through solution of their problems

Facilitating delivery on agreed KPI like SLA and working with service operations & service management functions in the organization; ensuring Service Level and Contract Reporting, including providing customer with a Balanced Scorecard, Key Measures, KPI Summary Report & weekly KPI Reports and other required or requested reports

Business Resiliency/Disaster Recovery Exercise: Assuring company’s most critical applications maintains a suitable recovery plan that minimizes Financial Risk and customer impact at time of DR Event

Conducting Component Failure Mode Impact Analysis and Reported Incident Trend Data to determine root causes

Strategizing and implementing policies & procedures in Availability Management for Mean Time To Repair (MTTR)

Engaged in AOW Application on Watch to ensure stability and availability of Mission and Business critical applications

Formulating a change process which notifies the business and users if any implementation change will impact the business or not

Vendor Management:

Working in tandem with Vendor Management Teams to restructure the SLA between Verizon and Vendor's to align with the

Verizon's Incident Management's internal response/recovery process.

Worked with Volkswagen Mercedes Benz, Nissan and Ford Clients in Mobile App Development Project and been instrumental in coordinating the mobile Application Launch

Interfacing with 3rd party Vendor like T-Systems and DaiVB during the Outages and worked with the for the speedy recovery and restoration of service.

Project and Metrics Management:

Generated Excel based Scorecard for individual teams which has been used by respective managers for ranking their team members monthly and annually

Initiated Statistical Concepts for structured and un-structured data in scorecard preparation

Delivered multiple customized BI dashboards to Operations Team to keep a check on the live work summary

Developed monthly reports through Automation Anywhere and presentation using Tableau and Splunk for managers per requirements.

Tools & Automation:

Strategized and automated Enterprise Major Incident Management, Problem and Change Management through Chatbot.

Conducted Feasibility, complexity analysis and Development of Design document for application Development/ enhancement towards automation

Designed workflow for the given use cases with highly efficient and standard code which improved the accuracy and efficiency of the application

Extended technical assistance to multiple application team across Verizon footprint and mentored them with complex automation workflow

As Agile Scrum Master / Kanban Coach in Verizon Connect: (7 Years of Experience)

Supported sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Worked in tandem with Protect Development Team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline

Coordinated with Project Owner in backlog management and continuous delivery of features

Imparted knowledge on Scrum Methodology and Agile Framework to team members and stakeholders

Spearheaded Verizon Connect Development Team from project initiation through the delivery of final product.

Audit Management:

ISO 20000 Lead Auditor: Performed ISO IEC 20000 IT Service Management Process Audit across Verizon Foot Print every year for the process alignment and conformity with respect to ISO Standards. Been Instrumental in drafting the standard templates in audit and conformity reports.

ISO 270001 Lead Auditor: Performed ISO 270001 Information Security Process Audit in Verizon Connect Project for the process alignment and conformity with respect to ISO Guidelines. Drafted the standard templates in audit and conformity reports.

Process Audit and Compliance: Travelled to United States for implementing the Audit and Compliance process in Verizon Connect Project after the acquisition of Telogis and Reveal Company by

CERTIFICATION:

Educational Qualification:

Bachelor of Engineering (Computer Science) with Distinction in 2002, Madras university.

Masters in Business Management (Technology Management) in 2008, Anna University.

Personal Details

Date of Birth : 11/30/1980

Language Proficiency: English, Tamil

Address : 6955 NW 159th Ave, Apt 206, Portland, Oregon 97229

Visa Type : H1B

Contact this candidate