Arneda Thomas

***** ******** **** *** ***, Bedford Heights, OH 44146 • Home: 216-313-312 • Cell: 216-***-**** • ad0ink@r.postjobfree.com

Professional Summary

Qualified Customer Service Rep and Insurance Background with 25 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 20 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic Customer Service Rep and Debt Collections with extensive background in conflict resolution and customer care. Desires a Customer Service or Insurance Claims role. Skills

Microsoft Office

Data Entry

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Trusted key holder

Strong client relations

Work History

Commercial Collections, 11/2012 to Current

McCarthy Burgess and Wolf – Bedford, OH

Managed between 100-150 customer calls per day.

Achieved Individual Goals on a monthly basis.

Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.

Subrogation handling for Major Utility Companies, National Large Insurers, Transportation Companies Establish Monthly Payment Plans for individual consumers. Recovery of Worker Comp Premiums and Audits

Insurance Coordinator, 11/2005 to 07/2012

Safeguard Properties

Insurance Coordinator for Field Service Company, which maintains defaulted and foreclosed properties for a wide range of clients in the mortgage industry from local loan servicing companies to national publicly traded mortgage operations. Process, negotiate and settle insurance claims on defaulted and foreclosed properties. Served as the main Liaison between the mortgage company and insurance company. Extensive telephone contact with insurance adjusters and mortgage companies. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Developed reputation as an efficient service provider with high levels of accuracy. Collections Specialist, 11/2001 to 10/2005

National Enterprise Systems NES – Solon, OH

Achieved performance goals on consistent basis.

Negotiated to collect balance in full.

Worked in call center environment handling manual and automatically dialed outbound calls. Processed debtor payments and updated accounts to reflect new balance. Education

Associate of Arts: Administration, 1982

Cuyahoga Community College - Cleveland, OH

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