LAKIETA

HARRIS

601-***-****

ad0in8@r.postjobfree.com

Canton, MS 39046

CONTACT

SKILLS

• Customer Service Skills

• Ability to Work in a Team

• Fast Learner

• Ability to Work Under

• Pressure

• Ability to Multitask

• Customer Service

• Leadership Skills

• Problem Solving Skills

• Excellent Communication

• Skills

• Troubleshooting Skills

• Multitasking Skills

• Mediation and Negotiation

• Marketing Strategies

• Customer Relations

• Order Fulfillment

• Microsoft Word

• Active Listening

• Staff Training

• Problem-Solving Ability

• Technical Support

• Shipping Procedures Understanding

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

CAREER OBJECTIVE

CSR / wireless tech (remote)

Verizon

EXPERIENCE

May 2023 - Present

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

•

Responded to telephone inquiries and complaints following standard operating

• procedures.

Provided account information to customers and explained bill service policies and customer rights.

•

• Provided exceptional customer service to ensure customer satisfaction.

• Resolved customer complaints promptly and efficiently. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•

Tracked all incoming calls and emails from customers using appropriate software applications.

•

Assisted customers with product selection by providing detailed information

• about available products and services.

• Met daily customer service quotas with a focus on quality.

• Maintained a high level of professionalism when dealing with difficult customers.

• Adhered to company policies and procedures while providing superior service.

• Order Processing

• Route Dispatch

• Professional Telephone Demeanor

• Customer Consulting

Shipping and Receiving

Understanding

•

• Reading Comprehension

• Quality Control

• Critical Thinking

• Managing Multiple Tasks

• Multi-Line Phone Talent

• Warehousing Functions

• Customer Relationship Management

• Refund Processing

• Call Center Operations

Calm and Professional Under

Pressure

•

• Research

• Prioritization

• Grammar

• Documentation

• Credit Card Payment Processing

• Records Preparation

• Closing Sales

Dispatch Manager

Madison County Citizen Agency, Canton, MS

Customer Service Representative

Canton

Quality Control Lead Inspector

Sanoh America, Canton, MS

Displayed strong organizational skills while managing multiple projects simultaneously.

•

• Processed orders and detailed transaction information to customers.

• Performed data entry tasks accurately and in a timely manner.

• Conducted regular follow-up calls with customers after resolving their issues. Logged details of customer service calls in computer system following correct

• protocols.

Maintained an updated knowledge base of current products, services, pricing, promotions.

•

• Handled customer complaints and inquiries in a courteous and efficient manner. April 2022 - April 2023

• Maintained accurate records of all activities related to dispatching services. Communicated effectively with team members throughout the dispatch process ensuring accuracy at every stage.

•

Identified deficiencies or areas of improvement and communicated to management team to drive resolution.

•

Coordinated with other departments to ensure timely delivery of goods and

• services.

• Made schedule daily for over 20 drivers.

• Order office supplies.

• Open and closed the building every morning and evening. August 2021 - April 2022

• Maintained up to date knowledge of products and services Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing

•

• Worked to address all customer concerns in a timely and effective manner Handled large volume of calls on a day to day basis with a sense of calm and good work ethic

•

• Developed successful tactics to sell products and services to customers

• Worked to understand the needs of each customer. July 2017 - February 2021

Maintained detailed records of all inspection activities, including test results, analysis reports, and related data.

•

Demonstrated expertise in developing, implementing and maintaining quality control processes to ensure product conformance with applicable standards.

•

Conducted regular inspections of finished products to verify accuracy and

• compliance with specifications.

Inventory Auditor

IMS Autrans, Canton, MS

Lift Operator

IMS Autrans, Canton, MS

• Communicated with Nissan on all problems line and warehouse.

• Scraped and counted parts daily.

• Ran over 40 employees night shift and day shift.

• Certified lift driver with multiple machine. Seatdown and standup lift. June 2005 - December 2015

Successfully tracked goods shipped from warehouses to retail stores using real-

• time tracking software applications.

Conducted periodic internal audits on a variety of topics including safety standards, security protocols and operational efficiency.

•

Efficiently monitored stock movements in the system and identified discrepancies between actual and recorded quantities.

•

Prepared documents such as purchase orders and invoices accurately within

• established timelines according to company guidelines. Proficiently operated barcode scanners, computers, and other equipment to accurately track stock levels.

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Expertly developed detailed reports on inventory status which were used by upper management for planning future purchases.

•

Inspected incoming shipments for quality control purposes and reported any

• damages or discrepancies to management immediately. Adeptly coordinated with vendors for timely delivery of products and ensured that all goods received are properly accounted for in the system.

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June 2005 - December 2015

Developed proficiency in troubleshooting electrical, mechanical, and hydraulic systems.

•

Exercised sound judgment when making decisions related to lift operations in

• accordance with established procedures.

Successfully managed emergency situations calmly while following proper protocol for evacuation procedures.

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Accurately documented maintenance logs for all lifts according to company policies.

•

Wireless Tech

Continuum Global, Ohio

Dispatching Transportation

EDUCATION

May 2023

April 2022

MCCSA, Madison County

Mic Welding

Holmes Community College, Ridgeland Campus MS

Forklift Operator

Holmes Community College, Ridgeland Campus

US

August 2016

February 2005

May 2001

CERTIFICATIONS

• Welding

• Dispatching

• Wireless Tech

• Forklift Operator

Contact this candidate