Front End Customer Service
Resume:
Kathleen Floen
Great Falls, MT *****
*********@*******.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician in Training
Walgreens - Great Falls, MT
September 2021 to January 2022
I had to get my temporary Pharmacy Tech license to be able to work full time, pharmacy teaching at Walgreen's. I can cashier, run insurances, handle phones, and have excellent patient service skills. Office Assistant/Budtender
Herbal Bliss by Lionheart - Great Falls, MT
May 2019 to August 2021
I am in charge of the office and checking in patients that come in for their medicine. I help them also get their Medical Marijuana card or renew it. I have scheduled appointments for patients in the past for the patients for our Doctor Days. I answer phones, take messages, answer emails, and tend to patients and coworkers needs. I also have bud tended where needed. Cashier/Customer Service
Big Lots - Great Falls, MT
November 2017 to June 2018
Cashiering, handling returns, helping customers apply for credit cards, signing customers up for Big Lots rewards, cleaning, stocking soda, zoning aisles, pricing Front End Supervisor
TJ Maxx (TJX Companies) - Great Falls, MT
November 2015 to June 2016
I supervised cashiers and maintained the front end. I also set up the front end's monthly sales shelves. I also cashiered and kept the front end looking nice. Store Associate
North 40 Outfitters - Great Falls, MT
February 2015 to August 2015
I helped customers on the sales floor find what they were looking for. I cashiered and kept the Lawn and Garden department stocked and looking nice. I helped in the green house and on the patio with watering trees and plants.
Technical Support Representative
Vision Net - Great Falls, MT
October 2014 to December 2014
I helped telecommunications customers when they called in with problems they were having with their cable and internet.
Cake Decorator
Sam's Club - Great Falls, MT
November 2013 to May 2014
I decorated cakes according to what the customers wanted. When I closed, I was responsible for doing our donations for the day. I had to stock some of the bakery as needed. Education
High School Diploma
Skills
• Customer Service
• Crew Member
• Food Service
• Cake Decorating
• Telecommunication
• Help Desk
• Technical Support
• Clerical Experience
• Computer skills
• Cash Handling
• Insurance Verification
• Filing (10+ years)
• Pharmacy Technician Experience
• Medical receptionist
• Front Desk
• Data Entry
• Computer literacy
Certifications and Licenses
Pharmacy Tech in Training
October 2021 to October 2022
When I worked for Walgreen's I had to get my Tech in Training license to be able to do Pharmacy Tech work. I still have my certificate.
Assessments
Administrative assistant/receptionist — Familiar
September 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Customer focus & orientation — Familiar
January 2022
Responding to customer situations with sensitivity Full results: Familiar
Work motivation — Proficient
July 2022
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Legal skills — Completed
September 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Retail customer service — Familiar
December 2021
Responding to customer situations in a retail setting Full results: Familiar
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Verbal communication — Highly Proficient
January 2022
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work style: Professionalism — Familiar
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Familiar
Administrative support professional fit — Proficient July 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Food safety — Highly Proficient
December 2021
Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient
Workplace safety — Expert
July 2022
Using safe practices at work
Full results: Expert
Management & leadership skills: Impact & influence — Completed January 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Data entry: Attention to detail — Familiar
February 2023
Maintaining data integrity by detecting errors
Full results: Familiar
Filing & organization — Familiar
March 2023
Arranging and managing information or materials using a set of rules Full results: Familiar
Data entry: Attention to detail — Familiar
February 2023
Maintaining data integrity by detecting errors
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate