Neal Glen Shelton

Valley, AL *****

706-***-****

ad0ilr@r.postjobfree.com

Experience

Backwaters at the Landing 2021 – current

General Manager & Head Chef Lake Harding, AL

•Spearheaded the launch of a brand-new restaurant, overseeing all aspects of the pre-opening phase.

•Played a pivotal role in assembling a top-notch team by leading the hiring process for both kitchen and wait staff, ensuring alignment with the restaurant's vision and standards.

•Crafted an innovative and enticing menu from the ground up, tailoring it to meet the unique tastes and preferences of the target clientele.

•Trained and mentored kitchen and wait staff, emphasizing the importance of adherence to food safety protocols and impeccable customer service.

•Set and consistently exceeded ambitious sales goals, driving revenue growth while maintaining a focus on cost control and profitability.

•Managed inventory with precision, optimizing stock levels and minimizing waste through efficient ordering and tracking systems.

•Provided hands-on supervision during the installation of kitchen equipment, ensuring it met safety regulations and operational standards.

•Achieved and sustained an exceptional health rating of 98% or higher since the restaurant's Grand Opening, demonstrating a strong commitment to food safety and sanitation standards.

•Implemented time-tracking measures for menu items, meticulously recording preparation and cooking times to optimize kitchen efficiency and reduce customer wait times.

•Established a culture of continuous improvement within the kitchen, regularly reviewing and updating menu items and cooking methods to enhance customer experience and operational efficiency.

•Maintained accurate and up-to-date records of all food and beverage inventory, enabling real-time monitoring of stock levels and timely reordering.

•Successfully implemented Point of Sale (POS) system, streamlining order processing and enhancing overall customer service efficiency.

Brookhaven Pub & Grill 2019-2021

General Manager Memphis, TN

•Managed and supervised 100-150 patrons of all ages, ensuring a positive and welcoming atmosphere.

•Fostered a loyal customer base by creating a friendly and inviting environment, resulting in consistent return visits from regulars.

•Successfully implemented and enforced COVID-19 protocols and requirements with professionalism and sensitivity, prioritizing the safety of both patrons and staff.

•Efficiently managed daily inventory to ensure product availability and minimize waste.

Belly Acres 2015-2019

General Manager Memphis, TN

•Developed and maintained a weekly schedule for a team of 40 front and back of house employees to ensure optimal coverage and smooth operations.

•Demonstrated strong inventory management skills by overseeing inventory on a weekly, monthly, and yearly basis, effectively reducing waste and maintaining accurate records.

•Provided leadership and training to both front and back of house teams, resulting in improved overall performance and productivity.

•Took charge of menu updates, including the introduction of new milkshake flavors, enhancing the dining experience.

•Maintained meticulous financial records, managed invoice processing, and handled cash deposits to ensure transparency and financial accuracy.

•Acted as a human resource representative pertaining to child support paperwork for employees, offering valuable support to ensure compliance with legal requirements and employee well-being.

Zinnie’s Bar and Grill 2008-2015

Bartender Memphis, TN

•Collaborated with the management team to aid in the reconstruction of food and beverage menus, contributing to a more diverse and appealing selection for customers.

•Maintained a controlled and calm environment for a diverse group of patrons from college-aged students to older adults.

•Demonstrated effective leadership and conflict resolution skills to address issues and maintain a positive atmosphere.

Huey’s Restaurant 2006-2014

Bartender Memphis, TN

•Assumed Manager on Duty role, ensuring seamless restaurant operations when a manager was not available.

•Maintained a high standard of quick and friendly service from the front of the house to the back of the house, resulting in improved customer satisfaction and repeat business.

•Demonstrated exceptional composure and professionalism by handling rowdy and inappropriate customers in a calm and effective manner, minimizing disruptions and maintaining a pleasant dining atmosphere.

•Collaborated with the bar team to assist with inventory management and cost control, contributing to reduced waste and increased profitability.

Fox and the Hound 2003-2006

Manager Arlington, VA

•Successfully recruited and onboarded 100 front of house and 25 back of house employees, contributing to the restaurant's staffing needs and team development.

•Played a key role in the launch of an 18,000 square foot restaurant, actively participating in the opening process to ensure a smooth and successful start.

•Managed the procurement and reception of various products, ensuring consistent quality and timely availability.

•Provided oversight for weekly inventory assessments, implementing cost control measures to optimize operational expenses and profitability.

Paulette’s Restaurant 2000-2003

Bartender Memphis, TN

•Executed Manager on Duty responsibilities, taking charge of key responsibilities during shifts to ensure smooth operations.

•Collaborated in bar inventory management and cost control, contributing to the restaurant's financial stability and efficiency.

•Developed a profound understanding of wines, acquiring extensive knowledge in this area.

Education

•University of Tennessee Knoxville, TN 1995-1998

Certifications

•Serve Safe License, Alabama Current

•Alcohol Beverage Commission License, Tennessee Expiration: 2021

Skills

•Manager responsibilities

•Menu knowledge and recommendations

•Training and mentorship

•Proficient in utilizing a variety of Point of Sale (POS) systems

•Bar inventory management and cost control

References

•Ira Verbois – 850-***-****

•Alex Boggs – 901-***-****

•Ken Bennett – 901-***-****

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