Nicolette Phillips

Concord, NC *****

ad0ilf@r.postjobfree.com

+1-704-***-****

Diligent Customer Support Professional skilled at listening to customer, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Authorized to work in the US for any employer

Work Experience

Customer Support Specialist

AvidXchange - Charlotte, NC

October 2022 to June 2023

• Updated office calendar with new meetings, events and appointments to avoid over booking

• Documented payments and expenses to keep financial records current

• Input and updated information in corporate database, maintaining confidentiality of data

• Handled day-to-day needs and special projects with good multitasking and research skills

• Used advanced Microsoft Word skills to compose, prepare and edit correspondence Logistics Administrative Assistant

Inpax Shipping Solutions - Charlotte, NC

July 2021 to August 2022

• Assessed levels of production by reviewing logs, reports and data sheets and implemented corrective action to meet objectives

• Led and monitored projects to improve inventory and cost control, product delivery time lines and overall team productivity

• Revised equipment operation for signs of malfunctions and upcoming maintenance needs and coordinated routine maintenance and advanced repairs

• Wrote machine, quality and downtime reports to communicate production issues to management Production Administrator

Safewaze - Concord, NC

January 2020 to July 2021

• Set up accounts and input contract terms to onboard new vendors

• Upgraded orders to expedite priority shipments

• Created shipment assignments for carriers to meet client time lines

• Responded to incoming calls to address equipment, service and contract issues

• Defined metrics and measurements to achieve results Logistics Specialist

OnProcess Technologies - Concord, NC

October 2018 to December 2019

• Processing orders, preparing goods, receiving shipments, and shipping deliveries

• Maintaining and administering company inventory control and property management procedures

• Developing and analyzing reports on logistics operations and performance

• Communicating and coordinating with suppliers, customers, and other team members Office Manager

Pope’s Auto Body - Concord, NC

May 2008 to September 2018

• Preparing and administering an annual operating budget for the body shop

• Directing and scheduling the work of all body shop employees

• Maintaining and developing body shop staff and their professional and technical knowledge

• Counseling and disciplining employees as necessary

• Planning, monitoring and evaluating job performance, and conducting performance appraisals

• Overseeing the daily body shop work operations

• Purchasing parts and tools that are needed for repairs

• Establishing and maintaining good working relationships with customers to encourage repeat and referral business

Office Manager

Gold’s Gym - Charlotte, NC

September 2001 to April 2008

• Planning employee schedules

• Creating ideas and actions for revenue growth

• Navigating crisis management

• Providing gym tours for potential clients

• Maintaining the equipment

• Offering the best services to the clients

• Keeping cleanliness

• Ensuring increased sales

• General supervision

• Ensuring the safety of all clients by providing proper training for all instructors and staff members

• Training employees to provide safe and effective instruction to clients on all types of equipment Education

Bachelor's in criminal justice

Strayer University - Charlotte, NC

August 2023 to Present

The American Academy

Skills

• 10+ years Organization

• 8 years Order Processing

• Data Entry

• 5 years

• 10+ years Critical Thinking

• 10+ years Microsoft Office

• 7 years Problem Resolution

• Logistics

• Office Management

• Budgeting

• Administrative Experience

Assessments

Written communication — Completed

September 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Attention to detail — Proficient

September 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

September 2023

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

September 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Administrative assistant/receptionist — Proficient September 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales skills — Proficient

September 2023

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

September 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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