Customer Service Third Party

Charisma Simpson

Kennesaw, Ga 678-***-**** ad0ike@r.postjobfree.com

Professional Summary

Service-oriented agent with seven year background in customer service . Core competencies include conflict resolution, creative thinking and empowering others as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

I have been recognized at my past and current employers for my leadership, accuracy, customer service, and top performance. My strongest skill sets include providing friendly customer care, working seamlessly with various types of individuals and age groups. Microsoft word, excel, and powerpoint proficient. Creating reports and memo documents, scheduling events, operating POS/multi line phone systems, filing, communication, working effectively with a team, and multitasking.

Experience

Arc Management Group

Third Party Collections Agent ( Kennesaw, Ga). Nov 2019-Oct 2022

●Kept track of assigned accounts to identify outstanding debts.

●Plan course of action to recover outstanding payments.

●Negotiate payoff deadlines or payment plans.

●Handle question or complaints.

●Create trust relationships with debtors when possible to avoid future issues.

●Alert supervisors of debtors unwilling or unable to pay when necessary.

●Update accounts and database regularly.

●Set up repayment plans and new terms of sale.

Service Link @ The Echelon Group

Loan Counselor ( Woodstock, GA) Jul 2017 Nov 2019

●Manage large amounts of inbound and outbound calls in a timely manner.

●Following call center scripts when handling different topics.

●Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

●Build sustainable relationships and engage customers by taking the extra mile.

●Take orders, calculate charges, and process billing or payments.

●Review or make changes to customer accounts.

●Refer customers to supervisors or more experienced employees.

●Review and select standard responses for answers or solutions.

Kroger

Cashier ( Woodstock, GA) Mar 2014 Jul 2017

●Training new cashiers.

●Tender customer transactions in quick and efficient manners.

●Frequently awarded for excellent customer service

●Assist in shelf-stocking, cleaning-up or keeping merchandise displayed.

●Responsible for processing check and bank card transactions according to procedures.

●Attention to detail, flexible with good time management skills.

●Understanding and adhering to guidelines on accepting and tendering vendor coupons.

●Helping to resolve customer complaints.

●Responsible for verifying price of the item by using computer and scanners.

●Help managers with inventory as required.

Bath & Body Works

Sales Associate ( Woodstock, GA) Aug 2013 Mar 2014

●Provide excellent customer service and build repeat customer base.

●Making sure that stock room is clean and organized at all times.

●Contribute in product flow including visual merchandising.

●Assist in any store function that is needed including the safety and security of the store items and employees.

●Upholding company policy, guidelines abc procedures.

Rue 21

Sales Associate/Cashier ( Woodstock, GA) Apr 2013 Aug 2013

●Creating a positive and welcoming experience for customers.

●Meeting sales goals.

●Ensuring the sales merchandise is accessible to customers.

●Contributed to maintaining a positive working environment.

●Operated cash registers, assisted customers, provided accurate change.

Education

Troy High School (Troy, MI ) Class of 2010

●Graduated in 2010

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