Deepika

ad0ik8@r.postjobfree.com

Summary:

*0+ years of experience in IT industry in various capacities including IT Consulting, Business Transformation Project & Program management & Delivery, PMO/EPMO, Software/Product development, Enterprise Change Management framework, technical &

Directed and managed high-risk and complex projects, ensuring successful outcomes.

Extensive experience in creating detailed project plans with timelines, milestones, and goals.

Defined project objectives and scope to align with organizational goals and allocated resources efficiently.

Managed projects with moderate regulatory oversight, demonstrating strong adherence to compliance requirements.

Proven ability to delegate work requests, monitor progress, and ensure on-time, on-budget project completion.

Applied program management principles to streamline processes and enhance efficiency.

Led cross-functional teams to meet project milestones and deliverables.

Implemented effective risk management strategies to mitigate project challenges.

Fostered strong stakeholder relationships to facilitate communication and collaboration.

Utilized advanced project management tools and methodologies to drive project success.

Conducted comprehensive project assessments to identify areas for improvement.

Consistently delivered projects within scope, on time, and within budget constraints.

Demonstrated expertise in Change Management within a dynamic corporate environment.

Leveraged analytical and problem-solving skills to address complex project issues.

Recognized for strategic thinking and the ability to align project goals with organizational objectives.

PROFESSIONAL EXPERIENCE:

PMO/ Project Manager

Daimler Truck Financial Services, USA Oct 2022 – Present

Roles and Responsibilities:

Formulated a comprehensive project plan, encompassing timelines, milestones, and deliverables. Defined project objectives and scope, ensuring alignment with the organization's goals, and efficiently allocated resources.

Orchestrated the assembly of a cross-functional project team, comprising architects, contractors, interior designers, IT specialists, enterprise architecture, IT Infrastructure, Global IT teams, Software architecture, HR, Communications team, Strategy team, Change agents, and other relevant personnel.

Cultivated a collaborative environment and promoted effective communication among team members. Acted as Program manager for Global wall of fame awards.

Identified and engaged key stakeholders, including senior management, department heads, and employees, keeping them informed about project progress and addressing their concerns or questions. Conducted regular steering committee meetings with project sponsors to review project status, risks/issues, and mitigation plans.

Ensured the management of stakeholder expectations and garnered their buy-in.

Recognized potential risks associated with the renovation and office move.

Developed risk mitigation strategies and contingency plans.

Vigilantly monitored risks throughout the project and proactively implemented practices and measures to mitigate them.

Diligently reviewed and managed contracts with vendors, contractors, and service providers.

Assured that contracts were fulfilled in accordance with agreed-upon terms and effectively resolved contractual disputes, if any.

Delivered regular project updates to senior management and stakeholders.

Prepared and disseminated progress reports, including key performance indicators (KPIs).

Conducted meetings to discuss project status, issues, and action plans.

Designed and executed change management strategies to facilitate employees' transition to the new office space.

Addressed concerns and resistance to change through effective communication and support, establishing a communication channel using SharePoint social Intranet.

Conducted a post-move evaluation, assessing the success of the renovation and office move, and gathered feedback from employees and stakeholders to drive continuous improvement.

Project Manager

Capgemini, India:

Client: Blue Cross Blue shield of New Jersey- Horizon BCBSNJ Jan 2019 – Dec 2021

Roles and Responsibilities:

Guided agile development teams within the approved framework, ensuring their accountability for successful cross-functional team deliveries.

Orchestrated sprint planning, daily standup, sprint review, and sprint retrospective meetings throughout the project's duration.

Directed, coordinated, and monitored the activities of multiple teams, managing over 40 projects within the program.

Managed end-to-end financial lifecycle for projects in commercial, government, and HIPAA programs at BCBSNJ.

Quantified financial activities, including forecasting, chargebacks, estimations, and variance minimization. Continuously monitored and updated project budgets performed bi-monthly assessments of project metrics, and diligently monitored for potential risks and setbacks.

Created and enhanced Standard Operating Procedure (SOP) documents to standardize essential activities at BCBSNJ such as financial management, meeting management, ClearQuest management, compliance, and project artifact management.

Supervised a team of thirteen project administrators, overseeing their activities. Provided guidance to team members in constructing client deliverable timelines, setting benchmarks, and enhancing performance.

Managed cost, performance, and schedules for 40+ projects in the IG&D division. Conducted weekly RYG meetings to address compliance issues.

Gathered data and initiated projects via Initial Request Forms. Created strategic project plans using Planview and designed organizational charts with Visio.

Provided administrative support throughout all project stages in Software Life Cycle Development (SLCD). Regulated compliance, specializing in forecasting and resource allocation.

Delegated work requests, monitored progress, and ensured on-time, on-budget project completion.

PMO – Finance, HR and Admin Cognizant, India May 2012 – Jan 2019

Roles and Responsibilities:

Documented end-to-end process flow, encompassing program development, logic, testing, implementation, integration, and coding to facilitate project goal attainment.

Led a development team throughout the entire Project Lifecycle, from initiation to delivery. Resource Management in onboarding and Training phases.

Identified functional gaps and external integration points within business processes.

Prepared descriptive flowcharts using MS Visio.

Advised business SMEs on analyzing, designing, and delivering Standard Operating Procedures (SOPs) to executive management.

Managed issue logs and directed downtime reports to managers.

Coordinated project audits and compiled BCP drill reports for senior management.

Plan and execute multiple IT business projects or strategic initiatives within Global IT.

Oversaw project scope, budget, and timelines to achieve objectives and deliverables.

Created comprehensive project plans.

Monitored project tasks and resources using suitable tools.

Collaborated with functional teams to develop statements of requirements.

Offer guidance and support to the project team.

Effectively implemented and oversaw project changes to attain project objectives.

Conducted project evaluations and assess outcomes.

EDUCATION

MS- Program and Project Management,University of Michigan,Jan 2022 – Apr 2023 (GPA 3.83)

Relevant Courses:

Project Management Methodologies

Project Cost Estimation & Control

Finance &Engineering Management

Risk Management & organizational Change Management

Organizational Behavior

CERTIFICATIONS

PMP Certified

Professional Scrum Master Certified

Certified SAFe Agile Practitioner

PROJECT MANAGEMENT SKILLS

Communication Management

Strategic Management

Scope & Risk Management

Change Management

Resource Management

Project & Program Management

Scrum and Agile methodologies

Financial Management

Team Leadership

Portfolio Management

Global Program Management

BUSINESS SKILLS

•Strategic Management

•Corporate communications

•Vendor Management

•Project Management

•Client Success Relationship

•Human Resource Management

•Operations & Logistics Handling

•Business Development

•Software Development Life Cycle

EXPERTISE

•Project Planning & Strategy

•Team Management

•Stakeholder engagement

•Risk Management

•Budget and cost control

•Quality Assurance

•Timeline management

•Contract Management

•Communication and Reporting

•Change Management

•Health and Safety Compliance

•Strong analytical and strategical skills

TOOLS

•Microsoft SharePoint/ Social Intranet

•Microsoft 365(Expert in MS office like PowerPoint presentation, MS word, MS Excel, Microsoft project)

•Planner, Forms, Teams

•Planview, workday

•Jira, confluence, Project Plan

•IBM Rational Clear quest

•Workday (End User and Admin)

•Access, DB server

ACHIEVEMENTS

•Rising Star Award and Best performer of the Quarter (3 consecutive quarters issued by Capgemini.

•CEW scholar 2022-2023 issued by University of Michigan. Featured 2023 scholar.

•AAPI event organizer by Daimler Truck financial services.

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