Strategic Planning Staff Development

FK Felicia King

Sherwood, AR ***** 501-***-****

******.************@*****.***

PROFESSIONAL

SUMMARY

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

SKILLS Customer Relationship

Management

Staff Training

Staff Development

Time Management

Cost Control

Recruiting and Interviewing

Employee Performance

Evaluations

Orientating and Training

Team Motivation

WORK HISTORY ASSISTANT MANAGER 04/2021 to CURRENT

US Pizza Co. Little Rock, AR

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Created employee schedules to align coverage with forecasted demands. Made hiring recommendations to increase company's productivity and profitability with quality workers.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

SUPERVISOR 10/2019 to 04/2021

US Pizza Co. Little Rock, AR

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas.

DRIVER DISPATCH 07/2018 to 09/2019

Arkansas Portable Toilets North Little Rock, AR

Coordinated efficient routes to avoid delays and optimize schedules. Communicated with customers to provide delivery updates and confirm delivery locations.

Communicated with dispatchers and other personnel to coordinate transportation schedules.

EDUCATION No Degree Pre Req

Pulaski Technical College, North Little Rock, AR

Diploma Nursing And Health Education 05/2010

Baptist Health Schools Little Rock, Little Rock, AR High School Diploma 1995

Sheridan High School, Sheridan, AR

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