It Support Storage Facility

RONALD G. MANIMTIM

Mobile : +1-608-***-****

E-mail : ***************@*****.***

Summary:

To furthermore develop my skills and to increase my expertise as well as to develop new ones in a progressive environment of information and communication technology, thereby providing me an opportunity to contribute to the growth of the company.

SEMINARS & TRAININGS ATTENDED:

CCBoot iSCSI – Based Diskless System

Jan. 17, 2014

Source Fire and Blue Coat Training

Sept. 22, 2011

Fortigate Training

Dec 14, 2007

CISCO Networking Academy Program

CCNA 1 Networking Basics, May – Sept 2002

CCNA 2 Routers and Routing Basics, Jan – April 2005

Leadership Training Seminar

Sept. 2017

ITIL Training (Ver. 3)

Sept. 2017

Personality Development

Dec. 2017

Windows Server 2019: Active Directory & Group Policy

Feb. 2022

Six Sigma Yellow Belt (On Going Online Training)

Mar. 2022

Azure Administration Essential Training

Nov. 2022

Windows 10 IT Support Troubleshooting Basics

Dec. 2022

CompTIA A+ Certified

July 2023

TECHNICAL SKILLS:

Installation and configuration of router, wireless lan, IP and analog cameras

Configuration of Cisco switches. Setting up ports on what accounts they belong and set permissions per vlans.

Installation, configuration, and operation of LAN by providing clean and well organized LAN management from server to workstations. Provide troubleshooting if needed.

Installation and configuration of Win7, WinXP, Office 2010,2007,2003, SAP, Outlook, Symatec Anti virus, Windows Defender, Remote JP1 ver.7, I.E7, McAfee Anti Virus, Dameware remote, VNC, VM Boomerang and Remote Desktop etc.

Networking in a Microsoft TCP/IP environment

Cabling/In house wiring. Install new network cables if needed to other accounts or as requested by clients for testing purposes.

Managed Azure Active directory users and Identity, creating logs for the user tracking sign in and auditing the reports

Biometrics Enrollment for new hired employees and setting up restrictions on what access they only have.

Active Directory – Manage by disabling, creating new users based on what accounts or groups they belong and what they can only access by giving them restrictions.

Administering McAfee Orchestrator for any virus intrusion within the network for proper handling and escalate the issue.

Administering Symantec Endpoint Protection for any virus intrusion within the network for proper handling and escalate the issue.

Administering VM’s (Virtual Machines)

O365 Administration

Azure AD

Operating System / Environment

Microsoft Windows 7,8, XP Professional, Server 2003, Win Vista

HTML, Microsoft Office Application, Front Page, Outlook 2003 and 2007, 2013 and Office 365

Magic Ticketing System

Dell Kace (K1000)

HP Service Manager (HPSM)

Asset Management

Service Now Ticketing System

Connectwise

VMware VSphere Client and VMware View Administrator

VM Boomerang

AD Selfset

iServe Ticketing System

EDUCATION:

COMPUTER ENGINEER AMA COMPUTER UNIVERSITY

FAIRVIEW CAMPUS

JUNE 2001- MARCH 2005

COMPUTER TECHNICIAN AMA COMPUTER LEARNING CENTER

LAGRO BRANCH

JUNE 1999 – MARCH 2001

WORK EXPERIENCES :

EMPLOYER : Xylo Technologies (Mayo Clinic)

POSITION : Workstation Specialist (IT Endpoint Contractor)

FROM : Feb. 2023 TO : Present

Job Description:

Prepares Computers, Laptops, Printers and other peripherals for deployment.

Check all computers and laptops if all accounted before arranging to the storage facility

Responsible from backing up profile data, reimaging, restoring and deploying the units to users.

Troubleshoot application issues that may arise during deployment.

Updating old machines to new machines deployed in Service Now for proper tagging.

Updating the floor plan for easy tracking

Perform full erasure of data before disposing the old machines.

Notifying the team for any updates for any issues may arise during deployment

EMPLOYER : Wipro

POSITION : I.T Help Desk L2 ATS (Advance Technical Support) Anthem

FROM : May. 2021 TO : July 2022

Job Description:

Handles L2 Escalations

Inbound and Outbound Support

Chat, Email Support

Responds to escalated help desk issues

Troubleshoot and customize office 365 applications including word, excel, one note, skype for business, outlook, one drive, power point, and MS Team

Interacts with internal clients on all levels to resolve IT-related issues

Participate in projects and other duties as required

Selected Key Accomplishments

Ensure all reports are properly submitted and in accordance with SLA after EOS.

Able to resolve issues specially escalated tickets.

Able to meet target tickets per day

WORK EXPERIENCES :

EMPLOYER : Micro D International (MDI)

POSITION : I.T Site Support Team Lead (Intelenet)

FROM : Mar. 2018 TO : Oct. 2018

Job Description:

Hardware Inventory Management

Prepares monthly evaluation report

Works with project teams to help implement Internal projects

Responds to escalated help desk issues

Interacts with internal clients on all levels to resolve IT-related issues

Ensure that company assets are maintained responsibly

Facilitate team operations to ensure all deliverables are properly submitted and in accordance with SLA with external and internal clients. Provides directions, instructions and guidance to team members to improve both individual and team performance

Set up AD and Exchange Federation, Worked and managed Azure AD synchronization

Managed user account and user license through the office 365 admin Centre in the Microsoft cloud platform.

Advanced skills to manage Office 365 using PowerShell.

Provided support for administration of O365 issues utilizing Admin center.

Review attendance and performance of the team

Manage and participate in projects and other duties as required

Selected Key Accomplishments

Able to achieve 98% in compliance reports

Lessen the number of late and tardiness within the team

Improves to achieve 95% SLA in compliance with the client demands

WORK EXPERIENCES :

EMPLOYER : Arriva Medical (Abbott)

POSITION : I.T Infrastructure Support

FROM : Aug. 2015 TO : Jan. 2018

Job Description:

Administering Local Network (Router and Network Services)

Logs incident issues using Service Now Ticketing System

Manage I.T Process and other Infrastructure locally

I.T Asset POC

Resolved tenancy technical issues and monitored Office 365 systems

Ensures all network connectivity and components are operational

Prioritize and escalate problems to responsible IT.

Act as IT POC for all accounts.

Monitoring Server Failed Jobs and escalate to Developer Team for further investigation (RCA)

Make sure all network connectivity (Dell Thin Client) are all operational and avoiding downtime issues.

Member of SOX compliance team that facilitates standard templates as well as procedures in modifying AD membership of all department

Make sure that will pass compliance audit by reviewing terminated and new hire users.

Lead Profile Migration (Old Profile to Persona Migration)

Maintain data integrity and ensures workstation security is in accordance with HIPAA (Health Insurance Portability and Accountability Act) standards and best practices.

Audit all users regarding on their application and domain membership access base on the assign task per users and base on the company standard.

VMware Server’s – Ensure that all virtual desktop, storage and desktop image is updated and ready for production

VMware Horizon- Ensure that all desktop production images are updated. Making sure that all configuration are functioning and align on the company standards.

WDM (Wyse Device Manager) – Ensure that all Wyse terminals are functioning and have the latest update and configuration.

Teradici PCOIP Manager – Ensure that all PCOIP base Wyse terminals are functioning and have the latest update and configuration

MS Exchange Server – Ensure that all required users have the standard Email functionality based on the company standard. Ensure that all users have the correct email access and email restriction per level.

Active Directory – Ensure all Information are correctly manage. From Account creation, Termination, Security Groups & Distribution Groups

Selected Key Accomplishments

Able to achieve 80% Profile Migration of all users for local and US with a total of 1200 users in 4 months.

IT compliance auditing and monitoring specifically Sarbanes–Oxley (SOX compliance) resulting to company 100 percent compliance audit result for 2016

Provide updated inventory list when needed during MANCOM meeting.

Able to provide whole inventory IT Equipment list as IT Asset POC during transition period.

Lessen the average of un-resolved or pending tickets from 45% to 15%

EMPLOYER : Compare Asia Group (Startech Nova View Asia Corp.)

POSITION : Consultant IT Engineer / Asset Recovery / Network Engr./ IT Admin

FROM : Mar. 2014 TO : June 2014

Job Description:

Administering Local Network (Router and Network services)

Logs Incident Issues

Provide L1, L2 and L3 support for all windows applications as well as hardware support.

Provides technical assistance, installation, application troubleshooting and network to all accounts.

Ensures all network connectivity and components are operational

Prioritize and escalate problems to responsible I.T.

Act as IT POC for all accounts.

Performed Migration of Exchange On premises to O365

I.T Asset POC for Manila site

Provides updated inventory on all I.T equipment’s on site.

Assist, search and recommend cheapest contractors that can provide services in my various projects etc. In preparation for office movement (office painting, broadband provider, truck and movers, electrical and network cablings, office tables and chairs).

Always looking for a better way to improve network setup and recommend cheap and refurbished machines to lessen cost for the company.

Selected Key Accomplishments

Provide the cheapest contractor to facilitate from physical movements of all equipment’s, network setup, repaint and office restoration.

Able to accomplish all the task given in a span of 2.5 months (Office movement from one place to another)

Establish and introduced secured wireless connection

EMPLOYER : United Health Group

POSITION : Consultant IT Business Analyst / Asset Recovery Team

FROM : Sept. 2013 TO : Dec. 2013

Job Description:

Administering HP Service Manager (HPSM)

Incident Management

Lifecycle Asset Management (LAM)

Asset Recovery Dashboard Monitoring and Escalations

Asset Research Tools

Asset Recovery Process Maps

Sending Initial Contact Email, Cisco Communicator (CUPC), Recommendation for Further Investigation (Corporate Security)

Provides updated inventory during weekly meeting.

Responsible for logging all reported IT / Asset problems thru ticketing system HP Service Manager (HPSM).

Selected Key Accomplishments

Able to accomplish target deadlines from 4 to 6 months target date to 3 months

Assist in modifying process flow charts for easy tracking of loss assets

Able to locate more than 5000 lost assets

EMPLOYER : Arvato Bertelsmann

POSITION : I.T Specialist

FROM : Jan. 2011 TO : July 2013

Job Description:

Provide L1, L2 and L3 support for all windows applications as well as hardware support.

Provides technical assistance, installation, application troubleshooting, testing, diagnostic and network to all accounts.

Ensures all network connectivity and components are operational

Prioritize and escalate problems to responsible I.T.

Act as IT POC for all accounts.

Worked as an Internal Helpdesk

I.T Asset POC for Arvato Manila site

Administering Active Directory for newly hired and resigned employees

Administering Local Servers

Administering Citrix Server

Provides updated inventory on all I.T equipment’s on site.

Provides on call and onsite support if there’s an outage and join the bridge if needed.

Responsible for logging all reported IT problems thru ticketing system Dell Kace (K1000).

Maintain our data and print servers.

Enrol new hire through Biometrics and access badge.

Selected Key Accomplishments

Reduce number of pending tickets by 15%

EMPLOYER : Teletech Customer Care Management Inc.

POSITION : I.T Staff

FROM : Feb. 2009 TO : Aug. 2010

Job Description:

Provide L1, L2 and L3 support for all windows applications as well as hardware support.

Provides technical assistance, installation, application troubleshooting,

testing, diagnostic and network to all accounts.

Ensures all network connectivity and components are operational

Prioritize and escalate problems to responsible I.T Staff.

Configuration of Cisco switches and Avaya soft and hard phones

Worked as an Internal Helpdesk

I.T Asset POC for Novaliches site

Integrated Azure AD with on premise AD

Administering Active Directory for newly hired and resigned employees

Provides updated inventory on all I.T equipments on site.

Coordinate with clients and sales for quotations; follow up on pending issues, etc.

Provides on call and on site support if there’s an outage and join the bridge if needed.

Responsible for logging all reported IT problems thru ticketing system (Teletech Ticketing System).

Administering McAfee Orchestrator.

Provides daily reports to our CIRT team if there’s a virus intrusion in Novaliches site.

Maintain our data and print servers.

EMPLOYER : Zenshin Systems Corporation

POSITION : Systems Engineer

FROM : June 2008 TO : Jan. 2009

Job Description:

Provide L1, L2 and L3 support for all windows applications as well as hardware support.

Provides technical assistance, installation, application troubleshooting,

testing of new products of Zyxel,Vivotek and Neosyst, diagnostic and network to all clients.

Ensures all network connectivity and components are operational

Prioritize and escalate problems to responsible Systems Engineer.

Configuration and installation of IP and analog cameras, router, wireless lan

Coordinate with clients and sales for quotations; follow up on pending issues, etc.

Provides on site support on IP and analog cameras.

Provides on site demo of Zyxel,Vivotek and Neosyst products for clients.

Conduct product training on partners of Zenshin as service center nationwide.

EMPLOYER : Manila Water Co.

POSITION : I.T Support Staff

FROM : Jul 2007 TO : Dec 2007

Job Description:

Provide L1 and L2 support for all windows applications as well as hardware support.

Provides technical assistance, installation, application troubleshooting,

maintenance,testing, diagnostic,service and repair computers,

terminals,printer and network to all users.

Ensures all network connectivity and components are operational and

Secured(Data Center’s Core Switch, Blade Center & T1 connections)

Worked as an Internal Helpdesk.

Prioritize and escalate problems to responsible IT engineers.

Responsible for logging all reported IT problems.

Configuration and installation of Desktops (Dell Power Edge 830, 430, Optiflex 270, 280, 680,

320and 330) and Laptop (Dell Latitude, Compaq B1200 and ThinkPad Lenovo T43, T60 and T61)

Coordinate with vendors for quotations; follow up on orders, etc.

Provides on site support on all branch of Manila Water.

Inventory of all computers and in other branches.

Leads Floor Mapping of main and other branches.

EMPLOYER : DIATECH Electronics

Misato Saitama Ken Japan

POSITION : Site Technical Support

FROM : Nov. 2005 TO : Feb. 2007

Job Description:

Provide L1, L2 and L3 support for all windows applications as well as hardware support.

Provides technical assistance, installation, troubleshooting,

maintenance,diagnostic and repair computers.

Ensures all network connectivity and components are operational

Worked as an internal helpdesk

Prioritize and escalate problems to responsible IT engineers.

Provide support to all employees on computer hardware, software, telephone &

network connections, printers & faxes.

Responsible for logging all reported IT problems.

Wipro, I.T Help Desk L2 ATS (Advance Technical Support) Anthem May 2021 - July 2022

Micro D International (MDI), I.T Site Support Team Lead (Intelenet) Mar. 2018 - Oct. 2018

Arriva Medical (Abbott), I.T Infrastructure Support Aug. 2015 - Jan. 2018

Compare Asia Group, IT Engineer / Asset Recovery / Network Engr./ IT Admin Mar. 2014 -June 2014

United Health Group, Consultant IT Business Analyst / Asset Recovery Team Sept. 2013 - Dec. 2013

Arvato Bertelsmann, I.T Specialist Jan. 2011 - July 2013

Teletech Customer Care Management Inc., I.T Staff Feb. 2009 - Aug. 2010

Zenshin Systems Corporation, Systems Engineer June 2008 – Jan 2009

Manila Water Co., I.T Support Staff Jul 2007 - Dec 2007

DIATECH Electronics, Japan, Site Technical Support Nov. 2005 - Feb. 2007

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